This review is purely based on my experience with Nawa…read more
I have a wedding in March 2020 and wanted to try something to get rid of my acne scars in my nose. First time getting something from Groupon and this place has good reviews on Groupon and also on Yelp as well, so I purchased 2 microneedling treatments from Groupon.
It was my first time getting microneedling, but I understood all the side effects It could cause. During my first appointment (12/13/2019), Nawa mentioned that she shouldn't do deep microneedling since I have thin facial skin with visible capillaries around my cheek area, and capillaries will burst (hint, she knew how microneedling can damage skin). The first treatment did not cause any scars, but also did not really improve my skin either. I totally understood because only one treatment will not improve anything significantly. Second treatment I received a month from the first one totally ruined my life and this is why they will end up getting 1 star.
During my second treatment (1/10/2020), my face kept moving as Nawa was doing procedures and I thought it was too strong, but I was told that she has 5+ years experience, so I trusted her. After the treatment Tatinana (she was a new tech and was shadowing Nawa at that time) whispered to Nawa if my cheek is okay. I wasn't sure what they were talking about, but I saw extremely dark red marks on my right cheek after the treatment. I thought they will go away in a few days like any other redness that I got from this treatment.
After a few days, I noticed extreme burning sensation, redness and blisters coming up where Nawa pressed hard, so I bought otc hydrocortisone cream and applied on my scars. I didn't contact them right away because I wanted to wait for a few days to see how it goes before contacting them because hydrocortisone helped a little bit. After a week, I realized it won't go away within a few weeks, so took pictures and emailed them on 1/20/2020. It was a long weekend and they were closed, but the doctor, manager and also Nawa contacted me separately to give me advice. I had to CANCEL my wedding photoshoot session that was held on 1/25/2020 because I couldn't put makeup on my scars. I also contacted groupon and got a full refund from them.
When I revisited them on 1/21/2020, doctor gave me oxygen-vitamin facial treatment to expedite healing and got mixed ointment (Cicalfate + Vitamin A&D ointment + Neosporin + Cortisone) to apply, but I wasn't informed that it will discolor my skin. If you see a picture (1/22/2020), it discolored my skin completely, so I had to be careful applying it. On 1/28/2020, I went in for another check up and had another oxygen-vitamin treatment, but as you can see, there is a huge difference between treatment I received by a doctor and by a tech. On 1/28/2020, Dr. Ravita clearly told me that she will give me a bridal facial treatment a month before my wedding and told me to come close to weekend because it will cause some redness in my face but will make my face gorgeous at the end. That was why we made an appointment for 2/13 (we = a receptionist and I, not sure if a receptionist heard what I was planning to get on 2/13, but she clearly heard dr saying to book my appt either Thurs or Fri). I forgot that I had a plan on 2/14, so I called to change my appt to 2/11. But when I went for my appt on 2/11, doctor changed her words and told me she never said giving me bridal facial treatment. She said why she would cause extra redness in my face (which is true) and she already gave me $500 worth of treatment. First of all, I didnt ask for another treatment, second, I was definitely annoyed because I feel like she did not really acknowledge what her technician did on my face before my wedding (or in general). $500 is nothing compare to what Nawa did on my face. Anyway I didn't bother asking for bridal facial treatment because scars were healing about 75-80% better and I go to my professional facial cleansing/massage place monthly.
It's been more than a month and scars are fading away. I cried so much literally every single day after I had my second treatment. Who wouldn't cry when you have a wedding in a few months and got huge scars like that on your face... I told them that I don't heal fast anymore. Not that I ever had huge scars like this on my face in my entire life, but I am in my 30s and I am not a teenager anymore. I drink more than a gallon of water a day, take vitamins, and don't really put makeup on everyday in general (no make up at all after the incident), but aging can definitely delay healing no matter what you do.
Don't get me wrong. I do recommend seeing Dr. Ravita for any skin problems since she is a doctor (and also an owner) and she knows what she is doing, but I do not recommend seeing Nawa. I really wish this never happened, but it is what it is. I guess it is my fault getting cheap groupon offers, but never again.