Called them to cut and program a new key for a Nissan Titan. They came to my house, on time and finished in less than 15 mins, did it all at a fair price. Highly recommend them. read more

Christian was super helpful, and got the keys out of the car without any issue. When talking to him on the phone, he had an upbeat attitude, and made a stressful moment not so stressful. I highly recommend Imperial Locksmith for any locksmithing needs, and cannot thank Christian enough for his help! read more

I just bought a house in Mobile and Imperial came my way via a recommendation. Setting the appointment was easy and the work was done properly. My only issue is that they forgot to do one door and when I called back to let them know, they came back quickly to complete the job. My only issue is the in addition to charging for the door, they charged me a second service fee of $45 which is half the rate that I paid initially. I just felt that I was very clear that I wanted all the doors re-keyed and the fact that I was charged a 2nd service fee was not right. I did express it to the technician but he said that was their policy. Love and learn. read more

Never took care of my request after several conversations Lost his phone etc .... Very disappointed as they came highly recommended read more

My son lost his car key and after searching the house for hours, I decided to call a locksmith to get an estimate in case we could not find the key after more searching. She asked my address and a couple of questions about the car, then gave me an estimate of $165. Note the foreshadowing- I gave her my address, which is in Theodore. Then she gave me the estimate. Ok, back to the story. When I called back later in the day to schedule an appointment, she told me there was an extra fee for coming to Theodore. I live at the same address I did 8 hours ago. She seemed like she was pleased when I told her I'd use another locksmith if they didn't honor their estimate. I guess they don't need our business. Imperial Locksmith. They would rather you not call back cuz they'll find a way to charge extra if you do. read more

We lost our storage key so we had to get a locksmith. The lady I talked to was nice and informative. The technician she sent us was there on time. He was friendly and knowledgable. The only downside I had was he wasn't wearing a mask. I know that some people don't really care about COVID now but I think business owners should still impose safety precautions. read more

I called imperial locksmith after I found them on google and a woman picked up. She was very courteous and dispatched a person to come unlock our car door. (My mother in law left her car keys accidentally in the car.) the car locksmith came and it only took them about 15 minutes to come. Took 2 minutes to unlock and they quoted us $65. Not bad! Highly recommend calling them if you need anything unlocked! read more

This locksmith is the best!!! Prompt service--communicative and went above and beyond. My car had died and my keyfob couldn't unlock it. They came to my hotel and quickly unlocked my car. THEN he jumped my car and made sure that our car should be good to go for the rest of our trip. Really appreciated meeting such a kind, thoughtful and helpful person along our trip. It saved our day. Highly recommend!! read more

My keys was locked in my trunk and christian did an awesome job! If you need anything he can and will get the job done! Very fast, polite, and professional. I would recommend imperial to anyone due to Christian being on the team! read more

If you're looking for a locksmith use Imperial Locksmith. These guys were so great when me and my mom got locked out of our house. They came as soon as we called, and both the woman on the phone and the locksmith, Rob, who came to help us were really friendly and actually helpful. Rob even told us if you save their number in our contacts we get a discount on their fee (which was a lot more affordable than the place we called before them). I would definitely call them again, they were fast, friendly, and affordable! read more

This Locksmith company, right here!!! This is the most reliable, trustworthy, professional, and fairly priced locksmith in all of Mobile, Alabama and surrounding counties. I have had to use them for several emergent unlocking's . The first experience I had with this company was to change the locks on my rental property. I called and the person that answered the phone was very kind, sympathetic, and understanding of my dilemma. I needed to have the locks changed immediately on my rental property due to a negligent and irresponsible tenant. The company sent out a service technician within about 30 minutes to re-key all the house locks. The technician was courteous, showed up on time and completed the log changing within about 30 minutes. I could not believe the pricing was so unbelievably fair. The second time that I had a chance to call a locksmith, I called Imperial Locksmith. Once again, dispatch was very friendly, polite and very knowledgeable about what I needed to have done. I am a grocery delivery person. On this particular instance, I had just loaded a customers groceries into the back of my vehicle, closed the back of my vehicle and locked my keys inside. People do it all the time, but my main concern was that I had a customers groceries in the back of my vehicle. Imperial Locksmith had dispatched a technician to me, out to never never land, and had me on the road with the customers groceries within about 20 minutes. Again, even for this emergent situation pricing was very fair. I have had a chance to use this locksmith company on a third occasion when my son lost the only key he had to his vehicle. I called this company to see if they could come and cut a key for the vehicle. Once again, they were Johnny on the spot, very kind, very respectful, very professional about the job that they had to perform. To say that this company is the best of the best in all of Mobile is an understatement. I will forever call Imperial Locksmith for all of my key unlocked services. Thank you Imperial Locksmith, for your professionalism, your reliability, your trustworthiness and your fair pricing. Lisa L. read more

Hands down, AMAZING professional experience! After reading the reviews on the competitor (PAL) and its negative comments, I was happy I found Imperial. Just purchased a home in AL. I just so happened to see the Imperial van leaving my neighborhood and instantly called the number on the van. I was scheduled for the next day with no problem. Dwayne the locksmith called and was able to actually meet me earlier than than the scheduled time, which I appreciated. It took him around 45 mins to rekey 6 locks. He was consistent, accurate, making sure ALL keys worked properly before leaving property. Dwayne was also very friendly and funny! He really helped ease any anxiety and answered any questions I had. As a military family, its always an honor to support LOCAL and its even better when they exceed your expectations. Thank you Dwayne and Imperial! read more

We recently moved to Mobile and purchased a home. I wanted to get the locks and keypad codes changed ASAP. Joseph from Imperial Locksmith answered my call. He was on time, nice and did a great job. He presented options for reducing the number of keys needed and reprogrammed all the key pads. He was at my house for a little over an hour, and I was very pleased with the low price. I felt for the level of service I received it could have been more......happy it was not. I hope to not need a locksmith in the near future, but if I do, I will be calling Imperial and will request Joseph. read more

we use imperial for all our lock needs. We have used them serval times and they have always taken good care of us ....no complaints....

So happy with the professional service we received from Imperial. Got me out of a huge bind (when several other companies were not helpful) and everyone we talked to or dealt with were so helpful! read more

If you ever get locked out of your car in Mobile, Imperial Locksmith is as good as it gets. They said they would be there in 45 minutes, and in 45 minutes, they were there. They said the guy who was coming would call me, and he did. 4 hours earlier, I had called another locksmith who was going to be there in 10 to 20 minutes, and that the guy would call me and they never called and never came. Chris, from Imperial, told me I should not give them the scathing review that I was going to give them. So out of respect for Chris, I won't mention their name. Imperial is the best!!! read more

Dwayne at Imperial locksmiths was professional, fast and efficient! Called and they were at our residence within 45 minutes. Great job and awesome service read more

Recently had a problem with my apartment. Someone had spare keys! They where taking stuff when we were not home! Oh no right? So, Called up Imperial Locksmith and Rob came out the same day. The experience was great. He was fast at responding and the price was great! No more entry to our apartment since the locks have been changed and Could not have been anymore elated with the work that was provided too me. read more

Fantastic service! Called and they responded right away - on a national holiday. Joseph came to our house and was professional and courteous. I highly recommend using Imperial and I will certainly use them again. read more

These people do not stand by their work. Did not key the new key correctly and then refused to help when it didn't work because they didn't supply the key. Stay far away! read more

Excellent service!! Very professional and friendly. Pricing was much better than the dealership and popalock. Highly recommended!