they will not return a call to confirm appointment i have left at least 5 messages to themread more

I highly recommend Feathers bros..they've been in the pool and spa business a long time and it…read moreshows. Very knowledgeable and the service is awesome. Competitively priced too.

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

Terrible customer service. Lowest character guy I've ever met. I'll b completely honest about this,…read morevery nice man in person. Not a lot of spa repairman in our community. I had fairly low request, was not in a hurry to get my hot tub repaired, this dude at three different times just never showed up to fix my hot tub after telling me he was waiting for parts

From the owner: We offer weekly maintance packages, cleaning your pool, adding chemicals as well as taking care of…read moreyou hot tub. We can repair or change out parts. You call us, and we will do our best to help you inn a timely manner.

Cory was fantastic, we had two other companies scheduled to open our irrigation system and never…read moreshowed, We schedule appointment w/ Cory and he showed up. Great service and pricing. Thank you Cory!!

Foxylandscape built a knee wall for us around our firepit. They were very professional and…read morehardworking. Finished it in one day and we love the bench. It is built well and solid. They were fun to visit with. We would definitely use them again.

I made the mistake of not paying attention to the negative reviews of this company. They overcharge…read more& do not stand behind their work. Disappointed and will never use them again.

The Hendrick Team has taken great care of our pool for over ten years. They always leave the job…read moresite better than they found it. Are on time and pay attention to detail. Great job recently working on my pool liner and cover. Scott F

Many THANKS to Lafayette Pool and Spa for their outstanding delivery of our Hot Tub/Swim Spa! Their…read moreteam was highly professional, knowledgeable and went above & beyond to meet our exact specifications. It arrived at the perfect moment and has truly been game changer as well as transformed our backyard into an oasis. We were thrown by the abundance of options and accessories available. Whether you're looking to relax with a jet-powered soak, get a back massage, lounge in a hammock, swim (yes, you read that right) or even incorporate a workout attachments, they got you! If you're considering getting one, we DEFINITELY 100% recommend Lafayette Pool & Spa!!!

They don't even deserve the 1 star. If I could give them zero, I would. They are a scam when it…read morecomes to cleaning at least and if you have them clean your pool, I'd recommend you watch them. If I didn't have cameras around my house, I would've been out a bunch of money. I hired them to "open" my pool. We did the deluxe option which includes; clean and remove winter cover, start equipment, reassemble ladder, diving board, returns and skimmers, vacuum pool (for ABOUT AN HOUR), and add opening chemicals. Everything was already put together, so they didn't have to do that. I also had already vacuumed/cleaned up the pool a little, but we were running out of time and wanted to have it cleaned for our party on the 4th, so we decided to hire the rest of the work out. All they had to do was add chemicals and vacuum for the $567.67. People were telling me that's a lot, but it was more for the convenience of having them do it vs me having to take off work and vacuum for the party, so I went ahead and did it. Now, the day of the service they called me at 3:01 and said they were on their way. I should start by saying I have cameras all around my house and watched them do my service. My father was at the house when they arrived at 3:35. They talked out front for a few minutes and then they pulled around to the pool at 3:39. They started the vacuum process with a VAC DADDY at 3:41 and pulled it out of the pool for the first and only at 3:52. Then they assembled their skimmer and skimmed the pool from 4:00-4:06. They put the skimmer away, shut the tailgate at 4:09 and drove away. Again, the whole point of hiring them was to vacuum the pool. I can add chemicals to it, no problem. The initial call, I made it clear I was looking for them to vacuum and they kept telling me they will vacuum for AN HOUR. Well after watching the cameras and seeing them only vacuum for 11 minutes, it was very frustrating to say the least. They also said they added 9 different chemicals and they didn't do that either. Of course I called asking for a refund because they didn't do what they were suppose to do. I kept bringing up the vacuuming because that was the main point of them coming and and Ty kept telling me "we vacuum for ABOUT AN HOUR". I don't know whos scale he's using, but about an hour to me is at least 45-50ish minutes, NOT 11 MINUTES! They didn't even vacuum for half the time they said they would, so ABOUT isn't the correct term to use. They ended up telling me to come into the store to get my refund and all I'd have to pay for is the chemicals. Watching them add what I thought at the time was a couple gallons of chlorine, I thought it would be $45 at most since they charge $12.99 for a gallon of chlorine. The chemicals they "added to the pool" added up to $220. I told them I'd be back tomorrow to sign the paper, so I can watch the cameras and see what chemicals they added and he stopped me and said, "if you sign the paper today, all we'll charge you is the chlorine". So I agreed and just so everyone's aware...the paper stated they'd never service me again (which I wouldn't hire them again anyways) and I'm not allowed to pursue any legal actions after receiving my refund. After watching the video last night, they only added 3 gallons of something (looked like chlorine), so I still overpaid. Also, when I got my "invoice" they told me their system automatically tracks how long they are at a jobsite and my time on the sheet was 1 hour and 6 minutes. It also showed they got there at 12:00 and left at 1:06, so that "automatic system" isn't correct at all seeing how they called me at 3:01 to say they were on their way and didn't arrive until 3:35. They continued to say they could've denied the vacuum and refunded me money, but they didn't. They went ahead and vacuumed for 11 minutes and charged me full price. If they would've told me they couldn't vacuum I wouldn't of hired them in the first place. Seeing how the vacuuming was the whole point. Long story short, I won't be using them ever again and I'd recommend no one else use them either.