I was forced to use ServPro of Ozone Park after my insurance assigned them for mitigation and build…read moreback, not knowing I could choose someone else. That mistake turned into months of chaos. * The workers they sent arrived late, one of them showed up stoned (immediately reported to Jeri Rank, business developer manager), and during mitigation they actually burst a pipe in my apartment -- flooding my kitchen/living area and the apartment below. Their lame excuse was that the pipe "shouldn't have been there." This is a Manhattan building completed in 2007 by a top developer -- no excuse for such levels of incompetence. * They left my stove in an unsafe position with nails protruding from the floor and when they lifted my Viking range, they broke the ove's knob and thermostat. I had no oven for nearly three months until I paid $934 out of pocket to repair it myself, since ServPro's manager, Jeri Rank, refused responsibility. * Jeri Rank, knowing that I pay a very expensive insurance premium with ample coverage tried to upsell me and insisted that I had to move out and redo my entire 1,758 sq ft floor through their company (an upsell that would have ballooned costs into the hundreds of thousands). When I refused, they delayed repairs for weeks until their subcontractor "miraculously" found a nearly identical floor. * One of the subcontractors they hired dismantled the bottom drawer of my refrigerator to try and get to the damaged floor. In doing so, they broke parts of the fridge. It now leaks and has caused new buckling in my floor. * It is beyond clear that ServPro Ozone Park has no experience working in high-end apartments. Their workers and subcontractors demonstrated shocking carelessness and lack of professionalism throughout. * Their delays were outrageous: the water event happened March 17, they didn't send someone until April 10, and mitigation didn't even start until April 29. Meanwhile, my family and I were left living in a damaged apartment. * One day a sub blew the electricity in half my apartment. They just left it like that, and I had to call the trusted building electrician the next morning. He had to work from the electrical room in the basement to restore service -- yet another unnecessary disruption caused by ServPro's people. If you value your home, your time, or your sanity, avoid ServPro at all costs. I wish I had known I could have chosen a different company from the start.

Squirrels had lived in my garage for several years and they left a hazardous mess. I called SERVPRO…read moreof Ozone Park and spoke with Jeri who was very friendly and reassuring. She dispatched someone to come and make assessments. I very quickly had a quote. Jeri stayed in touch with me until our schedules synced. Les and his crew arrived and dove in. Jose, JP and Hector removed everything from the garage, floor to rafters. They swept, shop vacced, wiped and spray-disinfected the floor, walls and ceiling. They also wiped everything that they removed before placing it back in the garage. Yes, everything. I was so happy with this job. They went above and beyond my expectations!

Such a great company to work with. I walked into a flooded…read morehouse a Friday night, called The Restoration Operators, Carlos & assistant showed up within 45mn. The process started right there and then, the Insurance information was the only thing needed. I didn't have to miss any work day, they did the mitigation, packed my furniture away and did the repair as well. The construction/Project manager Jose A. and team Jorge/Horhe and Mauricio were very patient and understanding during this stressful moment, Jose did a good job communicating during the entire process and was there to answer any and all questions. I didn't regret working with The restoration Operators company and would like to thank the entire team, Cole and the team behind the scene as well. FYI they found Cash under my bed wrapped it nicely and returned it to me with my furniture.

From the owner: Restoration Operators is your trusted partner in disaster restoration, offering 24/7 emergency…read moreservices for water, fire, storm, and mold damage. Our team of experienced professionals, including seasoned military veterans, is dedicated to providing fast, reliable, and professional solutions. With state-of-the-art equipment and a 45-minute first response time, we handle both residential and commercial projects with precision. Our commitment to customer satisfaction and transparency makes us the top choice for restoring your property. Choose Restoration Operators for unparalleled expertise and a swift return to normalcy.

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Had a consultation with Michael on a mold issue I've been having in my apartment, and could not…read morehave trusted his advice more. A lot of times when you're dealing with issues like this, you don't know where to start and are always feeling like every company is trying to take advantage of you. That is NOT the case with NYTDR! Michael gave me realistic advice for my situation, and made me feel at ease and that I had all the information I needed to make decisions for myself. I would absolutely recommend this company for anyone dealing with mold and other damage issues in your home!

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

David and Shayna are both great! They were helpful, patient and came across very reliable and…read moreknowledgeable. I highly recommend them.

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

We hired Prime Mold Removal after a burst frozen pipe caused significant water damage throughout…read moreour home (attic, primary bedroom suite, living room, and basement). Mike responded immediately and was on-site the next day to assess the situation. His professionalism, transparency, and clear communication made it easy to move forward with confidence. Mike, Simon, and their team were outstanding from start to finish. They completed the water mitigation and mold remediation in just three days--impressive given the scope of the damage. The crew was highly skilled, respectful of our home, and extremely detail-oriented. They protected our belongings, kept the work areas contained, and thoroughly cleaned up at the end of each day. Communication was excellent throughout. Mike also provided prompt, detailed documentation for insurance, which made the claims process much smoother. While insurance approvals took time (outside their control), once cleared, the rebuild was completed in only three weeks--far faster than expected. Even minor finishing details were handled quickly and without issue. Prime Mold Removal exceeded our expectations across the board. If you're dealing with water damage, mold, or need reconstruction, I highly recommend them without hesitation.

This is an initial review after the inspection, and I'll update later if needed. I reached out to…read moreBiotek and got a quick response offering a free consultation, which I really appreciated. Joe came out the very next day--he was professional, knowledgeable, and easy to talk to. He took the time to understand my situation and proposed solid solutions for my smoke issue. So far, I'm very impressed with the service and responsiveness. I would definitely recommend them!

Joey and his team were absolutely incredible. My basement was a disaster after having had three…read morefloods and I mean 3 inches of water type floods. He found every single area that was molded and cleaned them up in record time. I can't say enough good things about his company. I highly recommend him.

I am very happy with Apex Mold Remediation. David was very helpful, efficient and kind. He really…read moreshowed genuine concern for my mold issues. They did a great job and I will recommend Apex and David to all my family, friends and neighbors.

Was able to book same day with David for a mold inspection and received incredibly informative,…read morethorough, and honest service. Prices were on par with a few other local vendors I looked into. Definitely would book them again.