David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

I do not recommend this company whatsoever. I paid $105 a month for 8 gigabytes a month.. I tried…read moreto cancel my service and was on the phone for 45 minutes for them to go every way around BUT cancel. Asked how much I was paying now with a new provider multiple times trying to get me a better deal.. that could have been from the start. they continued to fight me on it when I said I don't need to explain myself just please cancel. Put on hold multiple times just to then be told it's $100 cancel fee. Then hold again to be told I have to pay $400 for an old box that had previously but went out on me. They sent me a new box and said the other one doesn't work anymore and no need to send it back, but yet I'm still required to pay for getting rid of it if I can't send it back. I believe this company is a scam and I was taken advantage of. My boyfriend called shortly after repeating everything I had just said and they immediately said they'd reverse the charges. They'll listen to a man but not the woman who was paying for the service. Sexism at its finest. Do not use this company you will not get your moneys worth nor a good experience. They will say and do whatever it takes to get more money out of you. We will be getting with our bank and reporting this fraud.

I am truly grateful for the exceptional assistance provided by Charles. When I arrived first thing…read morein the morning, he patiently explained the process in detail while expertly multitasking and managing other customers. His dedication and professionalism were truly amazing. Charles not only got my phone working in under 30 minutes, but he also ensured that all customers received his exceptional service. As someone who relies on my phone for work and business, I am forever grateful for his tech-savviness and commitment to going above and beyond for his customers. Thank you, Charles, for your outstanding service--I am a truly happy customer. Jordan & selena

From the owner: Switch today & enjoy America's largest 5G network.read more

Do not shop with T-Mobile on Presidential Pkwy. They will scam you. Fraudulent practices, poor…read morecustomer service , hidden fees. T- Mobile is a scam not true to their offers . Run.

Customer service sucks. The gutters help the one only lady in the store when I came in. They lied…read moreto get me to try home internet told me if it didn't work I would get full refund. So it didn't work at all in my house and now I won't get a refund for 3 bills cycles and it will be mailed on a card. But when I call the refund is never showing or mailed yet they confirm I did every rite. Turned in modem on time and don't know why I was charged but they won't send me my money. This company in my opinion has failed. They do whatever to seal a few bucks.