Clay and Gayle were a pleasure to schedule with and work with. Clay was so helpful in my projects…read moreand guided me to the best fit for what I was looking for. Incredibly kind, efficient and the work is impeccable. I've definitely found my go to handyman!

Professional on time friendly, excellent results. I have had very bad experiences with others…read morelately, Clay was refreshing and restored my faith in repair people Thank You

I worked with Chelsea on the purchase of a new home. She did a great job and was extremely…read moreresponsive and proactive. She was more than willing to see a lot of houses in a 2-day period because I needed to move fast and quickly learn the area and the market. Ultimately, I went with new construction and Chelsea was instrumental in the purchasing process ad the blue tape walkthrough. She was picking out things for the builder to address that I would have totally missed. She kept me on point throughout the process of getting approved through closing. She was constantly following up with Lennar on my behalf and kept the process smoothly moving forward.

I highly recommend Megan to anyone in the DFW area. We were moving from out of state and (to make a…read morevery long story short) Megan and her team made that process as easy as possible. She went above and beyond to make sure we were found the right house even from 1200 miles away. For us, that meant walking away from 2 houses that didn't pass inspection. She didn't try and rush us into something that wasn't right which meant a lot to me. We absolutely love our new house in Fairmount and are so pleased with the expereince.

1. Issues with Vendor Payments and Liens Despite making…read moretimely and full payments to Pentavia Custom Homes, several subcontractors and vendors did not receive payment directly from the builder. This has resulted in significant delays in construction progress, including months-long slowdowns. Additionally, two vendors issued formal letters expressing their intent to place liens on my property for non-payment. These circumstances have caused considerable concern and inconvenience. Example, we paid sub via draw #26 11- 17-2025 and as of 2-16-2025 that sub has not been paid. 2. Missed Deadlines The master schedule and move-in dates outlined in our contract have been changed four times. These delays are not attributable to weather or change orders that has been accounted for and are unreasonable given the clear timelines established in our agreement. Originally, completion was scheduled for September 2025, then moved to December 2025, February 11th, and most recently March 2026. Based on the remaining work, I am not optimistic about meeting even the latest target date. Appliances and design elements, purchased in 2022 and 2023, remain in storage. I have sent certified letters to the builder expressing my complaints and indicating my intent to pursue litigation if no progress is made. 3. Lack of Communication According to our master schedule, I am supposed to have a site walk-through every two weeks and receive daily updates via their builder application tool. In reality, site visits occur infrequently, and daily updates are sporadic. The project manager (PM) has been placed in difficult situations, providing inaccurate information about vendor activity--often claiming vendors will be onsite when, in fact, payments to them have not been released. 4. Unresolved Construction Issues Several items have been completed incorrectly, necessitating repairs. Many of these issues remain unresolved. The stonework, in particular, was substandard. Although some corrections have been made, not all problems have been addressed. The BBQ build must be demolished and restarted, as the plans called for multiple appliances that were not accounted for. 5. Attempts to Resolve I have made numerous attempts to resolve these issues directly with Pentavia Custom Homes, including phone calls, emails, meetings, and certified notifications. Most recently, I requested to pay vendor directly as to not slow progrss. Despite these efforts, the builder has failed to follow through on promises and deadlines. Each commitment has given me hope, but none have been met. 6. Due Diligence and Additional Concerns Prior to signing the contract in 2022, I conducted due diligence to ensure Pentavia Custom Homes was reputable, especially given the size and scope of this multi-million dollar project. At the time, there was no indication of financial instability. However, I have since learned from subcontractors that other homeowners are experiencing similar difficulties with Pentavia, with many expressing frustration. I hope the owner steps up and resolves so I can revise this review.

** BUYER BEWARE ** PentaVia is a custom home builder in Westlake and surrounding area that builds…read moremultimillion dollar homes. Working with this builder has been frustrating, maddening, and disappointing. There were numerous problems, including poor quality workmanship and the use of inferior materials throughout. We found they employ inferior subcontractors. PentaVia would not honor the warranty and workmanship agreement - we came out of pocket thousands dollars to correct many defects. We presented our claims and expenses to Curt Dubose - the principle of PentaVia - who made commitments to resolve problems but failed to follow through. We regret buying a home from PentaVia.

We consider ourselves to be truly fortunate that we met Scott Strotz. The advice and resources…read moreScott provided were instrumental in a timely sale of our home. Scott has a friendly yet, no-nonsense approach, which we found to be a breath of fresh air. Scott is always available and has a positive demeanor positive. Scott did everything we could ever want from a listing agent. We could not ask for anything more - Scott Strotz has been the partner every realtor should aspire to be. Scott now has our listing for our second property.

From the owner: Upscale Realtor.read more

Hi ,my husband and I bought a home here in Graham heart community Talon Hills…read moreWe have had a ongoing problem regarding a drainage problem. Since March it is July 13th and we still having the same problem we have been lied to. They have not fixed the problem. Our contact has been with Gramon, works in the sales office ,he is the one that told us that he would make sure this was done right .he even told us it looked horrible the way Matt the contractor try to fix it. Gramon has pretty much told us what we want to hear but nothing has been done . they take absolutely no pride in what they do. After four months we are so disappointed being told this is something they would fix for us , and now they have given up. And told us we just need to deal with a muddy wet slippery sidewalk. Somebody is definitely going to slip and fall and get hurt. This does not matter to This community.

We recently bought a home from GH in Colleyville. Our home is beautiful and we love our lot, but we…read morefeel Graham Hart could have done a better job building it. Now having lived in it, their finish out could be better. For example, We don't have crown moulding in all of the rooms, we don't have shutters or window treatments, we don't have wood in the office (we had carpet), etc. These are things to think about when choosing a builder. We are one month moved in and having to work with them daily on getting things done. Ross is great, but I think there needs to be someone else helping. We are experiencing problems with getting hot water to the kitchen and some of the bathrooms which has been frustrating. Having to take off work to be there is not easy so they can keep coming back out. Before we moved in, we noticed there was a scratch on the bathroom tile so they replaced it. Well, they replaced it with a tile that didnt match so now they have to come back out and replace that one "if" they can find a match. There was a scratch on one of the windows in kitchen so we are still waiting on that to be replaced as well. Also, one of the ceiling wooden beams in our main living area was not straight and we ended up having to get their painter to "stain" the 1inch of caulk so it would look decent. Another thing we noticed, there is no back to our kitchen cabinets so when you open it and look through it, it's the sheetrock not wood. I am writing this review to let others know my experience. When we were choosing a home builder, we couldnt find much out there on GH so we were unsure of what our experience would be like. I am not writing to say that they aren't fixing things, I am writing to say I think they could have done a better job building high-quality homes. And we would hope that we could be settled after a month and still not have to take off work and be home to let contractors in. You think when you spend that much money on a brand new home, it would be different.

As a first-time homebuyer and a single parent, I went into this process hopeful and genuinely…read moreexcited. I was purchasing a home to be closer to my child who is in college, so this was a meaningful and carefully considered decision, not a casual one. I signed a contract in good faith, and within two days the builder lowered prices and began offering incentives on similar properties - we are talking 20-40k price drops. Immediately my confidence in the market and community dropped. When I raised the issue, I was told this was not something they do. During an in-person visit, the conversation felt more open and gave the impression there might be some flexibility, but afterward the communication became noticeably colder and strictly transactional. I never met the builder, and nearly everything was handled through email. There was very little transparency around market changes or effort to build rapport. As someone who works in the insurance industry and deals with people during stressful, high-stakes situations, empathy and clear communication matter to me. This process lacked both. Walking away was not easy. Losing a $3,000 earnest money deposit is not insignificant, especially in this economy and as a single parent supporting a child in college. Ultimately, though, the lack of flexibility and goodwill made it clear this was not the right fit. In hindsight, the loss was painful but worth stepping away from an experience that felt so impersonal. My advice to future buyers is to take the time to truly understand your builder's approach, ask direct questions early, and be clear about what kind of experience you expect. For some buyers, a strictly business approach may be fine. For others, especially first-time buyers, it may feel discouraging. I hope this helps others go into the process with clearer expectations.

Initially I was ecstatic about my home purchase in Red Oak. They handled warranty items in a…read moretimely fashion until I discovered I have water drainage issues. My neighbors water runoff sits on my property and kills off my grass. They keep denying the claim saying the water has to sit for more than 2 days, which it has on several occasions. I am at my Whitt's end with this issue, my yard looks horrible.

My wife and I recently relocated from Rowlett to Houston. Dana was a referral from our buying…read moreagent in Houston when we were looking to sell our house in Rowlett, and she is one of the best referrals we've ever had! From day one, Dana was impressive. After sharing her keen real estate knowledge and unique and creative marketing strategies, we felt confident that this would provide the best opportunity to sell our house as quickly as possible in this very challenging market. And it worked! We received three offers within 24 hours of the listing and accepted an offer above our asking price - in this crazy, current market - we were shocked!! Everything was handled beautifully by Dana and her assistant, Tiffany. They both worked tirelessly to protect our best interests. They were highly responsive to our questions and held our hands throughout the process to ensure a smooth experience. Tiffany is very detail-oriented and consistently stayed "on top of things" while liaising with the title company. Dana went above and beyond several times by going to the house in our absence and taking care of items in our absence (e.g. adjusting lights, troubleshooting WiFi router, meeting with contractors for follow up work, etc.). When challenges arose, Dana was our strong advocate and helped us navigate through them with ease. In addition to their professionalism, Dana and Tiffany were warm, patient and kind. In a sea of real estate agents, it's incredibly difficult to find one who is not only highly competent, but also has integrity, compassion and dedication. Dana stands out among her peers. We cannot recommend her and Tiffany highly enough - we are so grateful to you both - thank you so much for making this experience so positive and memorable.

If you're looking for a realtor who will go above and beyond for you, look no further than Dana and…read moreBrandon Pollard. Relocating and finding a home from out of state felt like a huge challenge, but from the moment I spoke with Dana on the phone for the first time, I knew I had found the right people to trust with this process. Her warmth, professionalism, and dedication were immediately apparent, and it gave me the confidence I needed moving forward. Dana and Brandon make an incredible team--professional, prompt, and transparent in every step of the way. They always have our best interests at heart and truly went out of their way to ensure we were comfortable and well-informed. I honestly can't imagine going through this experience with anyone else. They held our hands throughout the entire process, answering questions and addressing concerns every step of the way. Their commitment to us was unwavering, and we felt supported from start to finish. We are beyond grateful for everything Dana and Brandon have done for our family. Their expertise and care made a potentially overwhelming process seamless and stress-free. Our family feels incredibly blessed to have teamed up with Team Pollard, and I truly can't recommend them enough. If you're looking for a realtor who treats you like family and has your best interests in mind, Dana and Brandon are absolutely the perfect choice!