I am writing to provide some feedback regarding my tenancy at MAA Lake Mary Apartments. My husband…read moreand I moved into our downstairs unit just over a year ago while our new home is being built. We chose the property primarily because it was one of the few that accommodated our large dog, and we've appreciated the prime location with convenient access to restaurants, shopping, and Interstate 4. While there are definite upsides to living here, we have encountered a few issues that have impacted our experience. Our air conditioning unit has malfunctioned multiple times, and even after it was replaced, we have still been without AC for several days on several separate occasions. More recently, our upstairs neighbor's AC unit failed, resulting in water pouring from our garage ceiling onto my car at 8:30 PM. We had to quickly move all of our belongings from the garage into our apartment to prevent damage. Additionally, when the previous upstairs tenants moved out, the repair/painting team worked on the apartment until 1:00 AM, which necessitated a call to the emergency number due to the unacceptable noise level late at night. We have also found that the noise transfer from the upstairs unit is quite significant; we can hear nearly every footstep and the sound literally vibrates the ceiling, and with new tenants having just moved in, the noise from their children has become particularly noticeable. On a positive note, I want to commend the maintenance team. They are always very responsive and efficient in addressing any issues we have reported. We are moving out soon but wanted to pass along this review for others who are trying to find a temporary home.

My experience at MAA Lake Mary was extremely disappointing…read more * Refrigerator nightmare: We went nearly two weeks without a functioning fridge. Management's "solution" was to store our food in a vacant unit not even in our building, leaving us responsible if anything happened in a space we didn't rent. In that time, we lost over $175 worth of frozen groceries and had to spend more than $250 on nonperishables and takeout just to get by. Their answer to all of this was a measly $75 credit -- which didn't come close to covering our actual losses. * Black mold in the vents: We found black mold in the vent of the room that was supposed to be our baby's nursery. I submitted multiple work orders, but they kept closing them out as "completed" even though no one had set foot in the apartment. When maintenance finally showed up, they tried to just paint over the mold until we pushed back and demanded a proper fix, to which I had to wait several more days for them to finally remove BLACK MOLD from the vent of an INFANTS bedroom. * Unfair move-out charges: Upon moving out, management claimed that a small urine stain in one room required replacing the carpet throughout the entire apartment. Even though we paid $85 for professional carpet cleaning, they still charged us an outrageous $1,500 for carpet replacement. They also were unable to admit proof that the stain was urine, they assumed and in their best judgement, decided to replace the entire apartments flooring. * Unprofessional property manager: The property manager, Dawn, was extremely rude and unprofessional. During a phone call, she outright called me a liar to my mother-in-law, which both my husband and I witnessed firsthand. She has since denied this several times, despite us being present for the call. In another phone conversation regarding the unlawful move-out charges, Dawn repeatedly spoke over and cut off my husband, insisting, "It's my turn to speak," while also accusing him of being rude -- even though he patiently let her finish every one of her points before responding. These are just the major issues, but there were many more along the way. The management is unresponsive, dismissive, and quick to charge residents unfairly. With everything we went through, I would strongly advise against renting here.

Love living here, just renewed and I'm glad to call this place home…read more All the staff is awesome, Danny from maintenance is so quick and reliable, Juan and Stephanie are awesome and always taking care of us.

Negative 5 stars!! Avoid this place! My leasing consultant, Bri, was THEE most unprofessional,…read morerude, condescending person my wife and I have experienced in several months of apartment searching. And if management would hire someone like Bri, it is 100 percent on their decision-making skills.

The worst living place I've ever lived in. They do not care about the tenants that live in the…read moreestablishment. I lived there for 8 months and the gate did not work a single time. The hot tub worked maybe once, the workout equipment was old and rusted. No one ever answered the phones, I had an issue where the fan in the master bedroom was broken and it took over 5 months to get it fixed. Worst living condition for the price that you pay.

If I could rate this place 0 stars, I would. When they were remodeling, and weren't actively…read moreleasing units to people, (which they didn't notify me of this before I paid my application fee of $315, nor had it posted anywhere on the website for me to know before I paid online) they had a unit listed on the website as available. I applied for this unit and was then contacted by Samantha and was told that unit listed online isn't actually available and corporate hasn't gotten back with them if they can lease this apartment to me. So she said she can cancel my application and refund me money via check and I would get it within 30 days, since it was being mailed from the corporate office in California. This happened at beginning of August. I waited till the end of September to reach out asking where the check was. No response from Samantha. I reached out again a week later and asked where the check was, again, since I gave her my address and I never received it. Finally, jay answered my email and said my check was just then processed (even tho it should have been processed in freaking August) and I would get my check in 15 days... that email was September 27. So I'm expecting my check within 2 weeks. I never got it. So once again I reach out in the middle of October asking where the heck my money is?? This time, someone else named Bennie reached out and just so happened to personally enter the check request for me, this time around. WOW! I thought Jay did that since Samantha didn't!! Well I waited..and then I had to reach out AGAIN in November. When jay said on November 7, the accounting team cut my check of $315 and sent to my address. He said Check number 306 specifically was sent out. Well turns out that was bull crap because I never got it! When I started calling the apartments asking for my check, they said oh sorry we have a new management company now so we're not responsible for your check. I'm sorry what??? The several months I was waiting to get my money back, they were changing systems on the back end. So the new company is saying they aren't responsible since they weren't in charge when this issue happened...so I called the old company and they are saying they aren't responsible either because they don't manage those apartments anymore. But while they were managing the apartments, MY MONEY WAS OWED AND I NEVER GOT IT. I have yet to get my $315 that I am OWED!!! they will steal your money and give you all the excuses in the world to not pay what's owed. How can a company that makes plenty of money per year, not be able to pay $315?? So glad I didn't end up living here because imagine how horrible it would be having to deal with these employees/management. I'm still waiting on my check!!! Who the heck is responsible in paying me what's owed? I don't care how much time has passed since this incident. It should of been taken care of A LONG TIME AGO!

I'm here 9 years yes its an older complex but kept up pretty well. Great Staff, friendly, very…read moreaccommodating. The layout and front of the units are by far the Best ever! Near absolutely everything you could need. Location Location! Maintenance team are curtious and extremely knowledgeable. 9 years and going strong that should tell you all you need to know that living here has been a pleasure. Thank you office Staff and Maintenance For making my home a pleasant one!

3-star rating intended to compliment the community's natural beauty - spectacular trees planted…read moreabout 30 years ago as part of a beautification project, wildlife, sunsets and sunrises. The following are reasons I'm leaving MAA Heathrow after about four years: 1. Sound a. Tenants and staff armed with high frequency dog deterrent devices, and I have a severe loss of hearing high frequency sounds, requiring hearing aids. I hear non-stop clicking and ringing inside the apartment and while out on walks. b. The rear of building 17 faces Savoy Place, a busy street on The Reveal Heathrow property, subject to construction, landscaping equipment, delivery trucks, maintenance workers' golf carts, and normal tenant ingress and egress. I've been told there is no way to distort the sound with trees or bushes due to inability to install sprinklers, but you'll notice trees, bushes, and walls covering the fence along the property line on Savoy Place. I hear constant ringing in my ears from the sound of car engines bouncing between cement buildings. c. It is not healthy for me to continue combating the ringing and clicking with speakers. 2. No one enforces Chapter 20 Section 20.17(b) of Seminole County, FL Code of Ordinance, which states dog leashes must be 8ft max. There are 30ft retractable dog leashes EVERYWHERE I look, and there is no way they are all service dogs. 3. In unit 17-104 specifically, a. History of termites (reported February 2024) treated locally because finding and treating the entire colony was costly. I hear clicking in the walls that could be tinnitus but my guests have confirmed hearing it as well, so I think it's likely wood cracking. b. Uneven floors - there are cracks and water spots inside the apartment that have been reported and painted over in the past. c. I have put in a few requests to fix a drain/gutter on the building's exterior near the front window that creates puddles and contributes to water damage near the window where the termites were reported. 4. MAA Heathrow is not a medical marijuana friendly location.

It's the worst!!! Roof leaks! A/C Breaks! They will fix as cheap as possible and offer you nothing…read morewhen they have an issue!!! Don't trust the property managers!!! It's all about the money for them!! Nothing is up graded and carpet.... if you are new enjoy old carpet and appliances they don't care.. worst place for the money!!! Save money and get better everything all around you!! Trust me it's a waste of mo

Ballantrae Apartments is a wonderful community in terms of the buildings, amenities, etc…read more Beware of the office staff. I'll share what happened with me in hopes that it keeps others from moving here. When I decided that I'd be moving from Ballantrae for a change of scenery, I was asked to complete a roommate release form with a $200 fee. I understand being charged high fees if I was breaking my lease; however, I fulfilled the length of stay I agreed to with the lease. I questioned them as to why I was being charged a high amount. The answer they continued to give was, "In order to process the roommate release form, there is a $200 fee." They were unable to provide an answer behind my question of "why?" A friend of mine in the local area is an apartment complex manager and is well-versed in their industry. They explained the $200 fee is illegal for them to charge. Thanks to my friend who put pressure on Ballantrae's office staff, they dropped the $200 fee. There were other issues besides this incident. Untrustworthy office staff actively taking financial advantage of their tenants. Couldn't get out fast enough.

I have lived here now for 4 months. NO MAILBOX KEY and keep getting the run around. Was told a…read moremonth ago they ordered new mailbox keys for everyone and didnt know when they would come in. I call today to ask about it and the lady had no idea what I was talking about. Just said she would make a maintenance request. Which they have done now 3 times in 2 months. No one knows whats going on. The leasing staff are a joke. One person says one thing and someone says something completely different. No communication between the front staff. Not to mention they are rude and disrespectful. I pay a lot of money to live here only to be told I cant come into the club house and get coffee that they provide. The gate is always open. What is the point of a gate, and we live right in front of the gate and even had someone enter our apartment. The lack of communication and care from the staff is ridiculious for the amount of money I pay to live here.

They left me listening to a beeping fire alarm that I couldn't reach for 6 hours…read more The apartment looks like every other apartment community in Lake Mary--nothing special there. They overstate their amenities. They don't have a car wash; they have a vacuum cleaner. The pool was dirty, freezing, and filled with leaves the last time I went. The barbecues are also filthy, and their gym is a joke. But the cherry on top was when one of their smoke detectors, located 20 feet up on the ceiling, started beeping at 3 am. I called the emergency line seven times; they sent someone six hours later. I listened to a fire alarm beep every thirty seconds for six hours before they finally sent someone at 9 am--most likely to avoid paying overtime to their maintenance staff. That, or they're just incompetent. This place has a rotating door of tenants and now I see why.

Really unfortunate, this use to be a great area with block parties, and venues such as Dexters,…read moreLiam's, graffiti with live bands, great music etc...Its now a desolate ghost town with 5 closed locations and more to come due to outrageous rent and lack of business creativity. Someone needs to open a live bar with music, late night fun and block parties like it was in the past and get these landlords to bring in much needed local entertainment.

I would give this review zero stars if I could…read more This is absolutely the worst living situation I've personally survived. The property management is absolutely non-existent. The staggering level of ineptitude displayed by the staff at the leasing office is unbelievable. Emails/calls would take weeks to get a reply, with no apologies or explanations. Trash just collects in the stairwells for weeks. Maintenance doesn't have the ability to actually fix anything - it's all paint and prayers. They have noise guidelines which are absolutely not followed; many tenants are having parties into the early morning hours. The cops are called to the complex once/week on average. It's insanity. I'm so thrilled that we finally moved out. What a nightmare. The only positive is the location. Walking to Publix is great.

Hi, I have been a renter for 5 years. This neighborhood is beautiful, safe, quiet and the neighbors…read moreare kind, helpful and friendly. There is a very hard working, kind hearted maintainance man named Kenny and the HOA Staff are kind hearted and helpful too. I feel thankful, happy, safe, privileged and satisfied living here.

I lived here for 1.5 years and there were constant problems, inconveniences and just crap that…read morewould drive a person nuts. (It did that to me.) Lots of cockroaches, annoying neighbors ... seriously, you can't make up stuff like this. One neighbor who lived across the street from me used to pester me about parking in "his" parking spot (uh, there's no assigned parking spaces here, pal), even though I had no choice since someone often took the spot right outside my front door. (And even I had enough common sense to realize that it wasn't MY spot; simply put, it was just "a" spot outside my house ... it didn't belong to me.) I was renting here during the summer of 2008 and lived right next to the pool, though was completely annoyed and disappointed to find out that it was closed half the times I tried to go. I think it got locked up at around 6 or so ... who knows. The bottom line is ... it's summer, in Florida ... it's still light out ... can't I go swimming? WTF. Plus, the "spa"/hot tub right next to the pool rarely, if ever, worked. And that's saying something, since I lived here for, as I said, about 1.5 years. The thing NEVER worked. The bubbles came on ... but no heat. You'd think that for the money you get charged to live here, you could get a working hot tub at least once in 18 months. (Nope! Good luck with THAT.) Cockroaches were a big problem. I found them in every area of my place. Sickening. They were big ones, too. Near the windows on one side of my place, I constantly found colonies of dead bugs ... not even sure what they were. Small, but not like ants ... they were smaller. Just gross. I had an exterminator come in and take a look, and I think he actually did a good job at cleaning up the problem, but then the bugs just came back a month or two later. Not sure where they were coming in from, or anything. Lame. Plus, I found even more when I was looking for their entrance; the people who rented my place (read: dump) out to me didn't even clean half of the place before having me come in to see it. I just assumed it was clean ... then, after I'd moved in, I found out the truth. My bathroom, as a whole, was decently-sized ... though the toilet area was in what used to be a closet. Yeah, lame. I had to open a door to get to the toilet. And it was in a closet-sized room. Just ridiculous. Never seen anything like that before. I moved in because I was working in the area and needed somewhere close-by and convenient ... probably should've thought things through more before just jumping into this place head-first. Also had a "memorable" experience in the aftermath of one storm when a couple of trees fell down near the entrance and blocked everyone in the community in. (And out, really, if you'd been trying to enter.) This is a "gated" (HAHAHA - well, that's insane, too, since it's not really a gate, nor is there any guard on duty; it's just one of those bars that comes down in front of you, like the ones at tollbooths) community, but don't buy into that if you're looking in this place for a potential home. If a burglar or anyone else wants to get into this place desperately enough, they can just drive through the bar that comes down as fast as they can. Piece of cake. Okay, yeah ... I know that it's not Barclay Place's fault that the trees came down ... but a 2nd entrance/exit would be nice. But, no ... there's only one, and good luck leaving/entering if something falls down again. Insane. Good thing this incident happened on a Friday night during a storm, and not on a weekday morning when everyone needed to go to work. The convenient location is about all this place has going for it. Other than that, it's overpriced, stupid, misleading and poorly-maintained. How can you have a hot tub not work for 1.5 years? And a pool that closes during daylight hours during a summer in FL? Way to go, schmucks. Don't move in here ... seriously. I can't be the only one out there who hated this place. Waste of time & money.

Ashley was professional, communicative, courteous, organized and friendly throughout the entire…read morehome buying process: we wouldn't want to go with anyone else again! Ashley kept us on track so that we would be able to move out of our apartment in time, from shopping to buying to closing. Would highly recommend!

From the owner: The Ashley White Real Estate Team is here for both your buying an selling needs. We provide the…read morelatest in marketing and sales for your listing including professional photography, drone photography, social media advertising, expert negotiation and an agent/client relationship customized to meet your expectations and needs. On the buyer side, you can expect a smooth and efficient process where we make sure that you find the right home for your needs while maximizing your valuable time and making sure that you are comfortable and fully informed with the big buying decisions around purchasing a home!