After reading past reviews I am pretty surprised at what everyone has said because my experience is…read morecompletely different. The staff have all treated me very well and I always enjoy my time visiting this store. They hold events and special drawings for their swords. Most recently I got a great deal on 2 mystery sword drawings. I recommend this store for all my other anime friends to check out!

I used to go here a few years ago, thought the stuff was real cool since it was anime related!…read moreAfter growing up a bit, I realize how kinda tacky the store actually is, sad to say. If you're looking for a cool anime-related gift, either go online or Kinokuniya. (Update) 2 stars into 3 stars ! I found out after months not visiting Firewheel that they actually remodeled the place! It looks way nicer, but wish they had nicer things to sell. There has been newer merchandise, but majority is still the same. Which I feel bad for nitpicking, but its just my honest opinion.

Service is rude here and they ignored me at the front counter. I asked for help and he just pointed…read moreto a self checkout register. Get better workers please. Even the managers are snappy.

Sale item price was not honored at checkout. Sign clearly said $49.99 but was told they made a…read moremistake and would not honor it. Manager was called and after a short exchange she became a little aggressive and rude. Will never shop at that store again. Corporate will be contacted.

Great place, my nephew and his son love to go there. Try it you will like it. Friendly staff.read more

Selection: Lots of card varieties including Pokémon, One piece, a few mtg and other TCG cards. Lots…read moreof TCG accessories and other collectibles. Service: I felt welcomed as soon as I came in. Employees were active and willing to help my needs and loved to have short conversations. Value: These guys don't overcharge compared to other TCG stores in the DFW area. They were able to help price match with online TCG retailers. Experience: First time going into the store I was greeted and welcomed by an employee (Sorry I'm bad at names) I originally came for Final Fantasy MTG they had a few single selections and I was able to purchase some good foils price matching from TCGplayer. The employees love to engage in conversations as one wanted to show my wife and I his one piece binder collection. They were also offering to help us build a commander deck and also participate in their events. Conclusion: I would recommend this place to anyone who is getting into collecting TCG for the first time or is already an active TCG enjoyer. I do hope they get to carry more final fantasy mtg cards once all the hype and scarcity settles down. Overall great value and great vibes.

I found them online and went there two days in a row to sell. The people that were working there…read moreboth days were helpful. They were extremely helpful with explaining to me why what they felt my cards would be worth. I had brought in quite a bit of cards so it took two people to look through the stack I brought in. In the end I did end up selling my cards and seal sets to them. They do 60% cash offer and 70% store credit. Looking at the prices on display I felt that the amount they said my cards would be worth sounded about right. My suggestion though is to come prepared and look up the card values and details of your cards. The actual selling of the cards was easy, pretty straightforward. They give you an offer you say yes or no, and be on your

I've shopped here for over the last eight years and it is declining in customer service and they…read morehave the self check out, but it's always nice to be rung out by a human being. However, today, I thought it would be nice because this young lady offered to ring us out, but she was eating a cookie at the same time as ringing us out. Holding the cookie and ringing us out with the same hand. Biting it, chewing it and ringing us out!!! Who does that? Gross and unprofessional. Who trains these young people???

Staff are friendly and do their best to be helpful. Lots of paints, glue, and similar supplies,…read morealthough they could use a bit more selection for supplies for painting and crafting miniatures. Have had a few troubles with the checkout registers (e.g. PIN pads not working).

This place has to be out of business. I've called and called and called, and nobody ever answers…read morethe phone. One of their ads had an email address, and I sent many emails which were never answered. So, this place can't be in business, they never respond to anything. And I'm not wasting gas just to go see if this place really exists.........which I dont think it does.