I've shopped here for over the last eight years and it is declining in customer service and they…read morehave the self check out, but it's always nice to be rung out by a human being. However, today, I thought it would be nice because this young lady offered to ring us out, but she was eating a cookie at the same time as ringing us out. Holding the cookie and ringing us out with the same hand. Biting it, chewing it and ringing us out!!! Who does that? Gross and unprofessional. Who trains these young people???

Staff are friendly and do their best to be helpful. Lots of paints, glue, and similar supplies,…read morealthough they could use a bit more selection for supplies for painting and crafting miniatures. Have had a few troubles with the checkout registers (e.g. PIN pads not working).

I'm not at all an arts and crafts (or the like) sorta person, so I never really had the need to…read morecome through a Hobby Lobby. That said this might by my first run at a Hobby Lobby. EVER. (I figure it was just a matter of time when I'd find myself here.) Anyway! I was in search for a wedding unity arras de boda for a couple getting married in a couple of days. We were referred here by the store next door, saying they might have it. Sadly, they didn't. However! I ended up staying I longer than I needed - I took my time browsing. They had so many interesting things I wanted to purchase for my home! Their displays have really good ideas for decorations and such, and if I only lived close, I might have made out with some good buys! But there is one close to home, and now, it's my go-to not just for home decor, but if I had the need for crafty things. And the staff are incredibly nice. Although they knew there were no purchases made, they were still helpful as to where we may find what we're looking for. (And they're the reason for the above average rating.) Good first run!

Took back an online order as instructed. First they refused to credit me for a damaged box that…read morehad com that way, supposedly inspected by "Tina", then they refused to issue the credit back to the account used, saying they could only give me cash or store credit. Looks like they're following the path of Joann Fabrics!

I came here for a pottery throwing class. I had an absolute blast! I really liked the instructor…read morebecause she was so funny and helpful. I wanted to create some pieces, and she was very thorough in showing me how it was done. I had the best time. I will be coming back to do this again! We came here for a pottery throwing class. We had an absolute blast! We really liked the instructor because she was so funny and helpful. We wanted to create some pieces, and she was very thorough in showing us how it was done. We had the best time. We will be coming back to do this again!

1st and foremost, the girl (I mean girl) helping explained nothing that we understood. she spoke…read morefast / talked as if we knew what she was talking about and would just walk away as we are still trying to understand. we made cut glass bowls and once a man came over and really helped us to understand what we were doing. the girl never told us half of the products available to us to use and left us asking ourselves questions. we had to fill out an index card with our information on it (i was guessing they would call us when ready) but never did. i just called the girl that answered the phone said yes its ready, never asked my name, never asked when I came in and stated we don't text or call anyone when the projects are ready. for what we spent ( I spent as it was my friends bday) was not even close to the service we were given and I will never go back there again and I will tell everyone I know my experience.

Cute pottery store. They mostly make some to sell to the national parks but they have items to sell…read morestore front. Prices are reasonable. I bought a garlic grater after a failed attempt purchasing one on Etsy. He was so nice and gave me a tour of the back where the kilns were kept to bake the pottery. They do offer classes but not many

I ordered a nacho plate from Holman Pottery years ago. Great design, well crafted. Tony listens to…read morewhat you want, does it. If you have any issues with your item, he will correct it. Great art, great products, great customer service.

Perfect stop for gifts of all kinds, especially when I forget and need a last minute idea!read more

Great work done by stitch and print. Fast and the product came out great. Very satisfied for being…read morea first time customer.

Wanted to get shirts made for an event said they would be ready in 24 hours. Paid the amount and…read morethey didn't think I would notice the mistakes on the shirts and tried to hide it and didn't even mention there was mistakes on both shirts

I love hobby lobby!!…read more They have so many "things" for crafters and for those that want to be a crafter for a day! Items are always discounted and sometimes even more then the usual 30% - 50%. What a bargain! I usually check on Sunday for their specials for the week. They are closed on Sunday to allow for employees to enjoy family time! What a wonderful practice. Lots of things to spruce up a house can be found at Hobby Lobby. Go check it out and grab a buggy since your arms can't carry all the great finds!! August 2023

I don't like the way I was treated when searching for Hanukkah party supplies and was informed that…read moreHL doesn't carry goods for "my" holidays. So they no longer get "my" money for anything. Imagine, a store in Far North Dallas.

This is just what I was looking for! Not just an inspiring selection of glass and supplies, but…read moresuper warm and welcoming employees who are knowledgeable and passionate about stained glass. Will absolutely be back!

Kittrell Riffkind is owned and staffed by people with extensive experience working with glass. They…read moreare generous in sharing their knowledge, thorough in answering questions, always happy to look at your latest project, and a joy to visit. They can explain the pros and cons of everything they sell because they largely sell what they would want to buy. I planning to take my next stained glass class here.

There is an elder sales associate lady who works here often. She berated me in front of multiple…read morecustomers telling me to add my phone number to my order, which I always do. I also get an email notification when the order is ready for pick up, so I am not sure why the sales associate had to speak to me the way she did. This was not a pleasant experience at all and really put an extremely bad taste in my mouth. I should also mention that there is no point to put an alternative person to pick up my order because they do not use that information. It seems that either their system is outdated or the sales associates do not know how to work the system. I cannot imagine ever coming back here with that worker's demeanor... immensely off putting.

They always have what you never knew you were looking for!!!…read more It's a successful shopping excursion every time!

On Friday at approximately 7:30 PM, we visited the Michaels store located at 15th Street and…read moreHighway 75 and purchased $435.06 worth of merchandise. While checking out at the self-checkout counter, we requested assistance because several of our items were breakable and needed something to wrap them in. The cashier, Macie, was the only employee working at the front of the store and one of only two employees working in the store at the time. She was assisting another customer and told us to use the bags at the counter to wrap the items. Because it was near closing and the plastic bags had not been restocked, there were very few available and there were no bubble wrap or paper to wrap breakables in. Following the cashier's instructions, we attempted to wrap our items as best we could. In doing so, we apparently used their new customer (aka: would you like to add your number to our system, coupon club) bags that were sitting at the counter, not realizing they were not intended for customer use. At best they one time use throw away bags. Which is why I didn't give it another thought. After completing our purchase, I placed my items in my car and returned the cart to the store. At that point, the cashier informed us that we were not supposed to take those bags. I immediately apologized and said I would gladly bring them back. However, the situation was communicated in a way that suggested we had intentionally taken them, and this occurred in front of other customers, which was extremely embarrassing. I returned to my car, retrieved the bags, and brought them back inside. I then asked for bubble wrap, which was provided at that time. I also asked to speak with the manager because I wanted to clarify the misunderstanding and explain that we had simply followed the cashier's instructions to use the bags available at the counter. The manager, Brynn, confirmed that there were only two employees working in the store at the time--herself and the cashier, Macie. During the discussion, it was mentioned that Macie relayed to the manager we had taken an entire stack of bags, which was inaccurate. Only two bags had been used, and they were returned immediately once we were informed. I asked to speak with the store's general manager so the situation could be escalated and properly addressed. However, Brynn refused to provide the general manager's name or contact information. When we went back to the front of the store, a police officer was present. At no point had I raised my voice or used inappropriate language; I had simply expressed disappointment at being accused of theft after spending a significant amount of money and following the instructions given by the cashier. It later became clear that the police had been called by a friend of Brynn's who was in the store and was not an employee. This individual appeared to be spending time with Brynn in the back of the store and called the police during the situation in defense of her friend. The officer stated he had been told that customers were yelling, which was not accurate. He asked Brynn whether she wanted us trespassed from the store, which she declined. What exactly would have occurred to warrant a trespass I've no idea. Unfortunately, the interaction with the officer was also unprofessional. He pointed his finger at me and told me to "mind my business and check out," and then proceeded to laugh and joke with Brynn and her friend. This entire experience was extremely disappointing and embarrassing. As a paying customer who spent nearly $500 in the store that evening, I expected to be treated with respect and professionalism. Instead, a misunderstanding escalated unnecessarily and left us feeling publicly accused of theft. I hope Michaels leadership will review this situation and address the customer service, communication, and management issues that occurred so that other customers do not have a similar experience.

Staff's always friendly here. One of the few places near us now that certain other stores are…read moreclosing that have craft specific stuff. I will say though we rarely buy things here but we visit for other events that involve interacting with the staff and they've always been wonderful.