Terrible drivers! they drive completely unsafe and illegal and seem very aggressive. Steer clear

With only 16 hours notice, Abby picked us up at 3:15am to take us to SFO from San Rafael. As promised, he arrived 5 minutes early to help ease my stress. He was very personable and professional. The rates on the website apparently had not been updated, but he honored the price anyway. Would highly recommend him. read more

I called to inquire on a price. He told me it depends on the time of day. I told him 4 AM. He said he wasn't available tomorrow. I said it's for next week. He said you told me yesterday, you lied to me and he hung up on me. Wow. This guy apparently doesn't need more business if he can be so rude read more

I found myself in dire need of taxi in the morning to get the little guy to school and myself to work. I called quite a few places but they were all booked, some even exhaled heavily when I requested a taxi.... WTF!! Finally, I found the number for I.M. Taxi, my driver Ibrahim was AWESOME! He was friendly all around, and didn't rush me in getting out the door. Will MOST DEFINITELY call them again. read more

DON'T USE THIS SERVICE. Charged my 99-year-old mother $77 to go from Novato to Costco hearing aids. He was rude to her in the car. Ripoff plus a discourteous driver. Should have her permit revoked. read more

Abraham is the driver/owner. Talkative, but kind, honest, prompt and CLEAN - a big deal for me! I needed a taxi to take me to/from the surgery center. This alone says a lot because he is trustworthy as well as the other adjectives used in the prior sentence. I would highly recommend him for the fact alone that it's his company and he's concerned about his reputation within Marin. BTW, "IM" stands for 'In Marin'. read more

TAXI V UBER: TAKE A TAXI. Show your Support for Local Companies - like I.M. "In Marin" Taxi Service was EXACTLY what you should expect. I hadn't used (or needed) a ride in over five years, and didn't know whether to chose a Taxi or Uber. I had heard some scary stories Uber: people pretending to be Uber drivers, the fact that they aren't screeed, anyone can show up...and they don't require or likely have insurance, especially enough to cover catastrophic injuries (God forbid) or serious damages. What makes I.M. Taxi so great? 1. They are locally owned and operated. 2. They've been in business for more than twenty-six years. 3. They are fully insured. (Talking a million) 4. They knew the address and came exactly on time. 5. The car was very nice: not a scratch/dent/rip...100%clean. 6. The driver (found out was the owner) was extremely pleasant, friendly, conscientious and took pride in his job. He's the type of person you want to write positive reviews about. I'm not "throwing Uber under the bus" it's just that I'd rather support the local "Mom/Pop" shops that need, deserve and invest in their Taxi service, wanting to make a difference. You won't be disappointed. read more

WORST TAXI SERVICE! The customer service is VERY RUDE. I called to schedule a taxi and the ride would have been just over a mile. The driver on the phone told me "you can walk" and hung up. I used to use this taxi company to get me to the airport which was easily $100 and I do this a couple times a month. They lost my sale and I won't be using this taxi service again. read more

Great! On time, even a few minutes early for my trip from San Rafael to SFO. Used them for my parents visit also. Driver was very nice and helped carry bags. Reliable and clean car. read more

Didn't use the service. When the guy on the phone told me $7 for the GG Bridge toll I said, "it's up to seven now." He literally said, "if you want to call another service feel free." So...... read more

Nice quick service. Got me home in a jiffy. Clean car. Driver knew the location of my obscure street right away. If he hadn't, the gps was on his dash. read more

I use them every week for work and Abbey is the best!! Always on time and the most positive person you will ever meet! Other taxis have sometimes not shown up but they go the extra mile. read more

This company was awesome, they took me I the hospital during an emergency situation and took my credit card when he usually only takes cash. Great Company!!!! read more

Abby is always on time and if he is running late he always calls to let me know !! He is also very helpful ,polite and understanding when i cancel instead of making him show up for no reason. This is my go-to company for sure !!! read more

I loved my experience. The man immediately got out and opened the doors for me and put my things into the car. The car was in great condition and was extremely clean. I enjoyed chatting with the guy. I was bummed to hear the company had been around for years until laws changed and bigger companies moved in and took a lot of business away. The man was very polite and professional. I will keep the number and only use them from now on. read more

Prompt, sure. Clean, yes. Padding the fare unnecessarily - definitely. I don't take taxi's often, so I was surprised with the cost, but this guy flat out gouged. The driver added 2 extra miles to my trip by getting onto 101 in the opposite direction from my destination (by heading east on E. Francisco instead of taking the loop from my auto repair shop) resulting in $8 of extra fare. He mumbled something about not taking the loop for traffic reasons and zoomed off in the wrong direction before I could even respond. There was no traffic on the loop - I was there literally 5 minutes before and it was clear in all directions. I am all for an honest business making an honest profit but this was a definite stinker move. Never again. read more

He doesn't carry change so be prepared . I asked for change since I wanted to tip him, and I only had $20.00 bills. He immediately held up a $50.00 bill and said that was all he had. Abraham is the stereo typical taxi driver who pads a little here and there. He went slow on hwy 101 when there was no traffic. Time and mileage is a calculated measure for fares. He drove all the way down to the end of a long parking lot to exit, when he could have gone out the nearest exit. Abby is a talker and is friendly and will use every trick in the book to make more from your trip. When one is anxious to get to a destination and maybe doesn't use taxi service often, one doesn't notice what is going on. I tipped him more than I would have if I had change. Oh well, live and learn , from my experience. read more

When I contacted In Marin Taxi for a ride from San Rafael to OAK I was greeted by an extremely rude person with children screaming in the background and a bad connection. As I tried to give my information I found it difficult and said "This is not working. Can I call back for a better connection?" I was told "This is not working" and they hung up on me! I used another service with a friendly agent and good phone connections. There are many other options out there. I do not recommend In Marin taxi. read more

I was in a jam and had to call a taxi for my 12 year old daughter. I explained the situation and the driver brought his own daughter along so that my daughter would feel comfortable. We spend so much time and effort to ensure that our children do not get into a stranger's car and here I am requesting that she do so. Well, her anxiety was assuaged by having another female - and child - in the taxi with her. Talk about going above and beyond the call of duty! read more

Absolutely amazing service! Prompt. Clean. Courteous. Nothing but perfection all around!

This company is awful. I call the number behalf of my friend , he told me that he will be in 15 minutes . But somehow after 30 minutes they called me and tell me they are waiting , and I told them my friend gone with another taxi which she was thinking the correct one , and he started to shout me on the phone and he even told me stupid , i was shocked. Unfortunately, I don't know any number that I can make complaint about them.Next time ,if even I know I will walk 100 miles , I will not call this company.The owner so aggressive and disrespectful, never ever again read more

Never showed or answered the phone. My wife needed to get to a bus stop on 101 because its the only bus to the city on the weekend, for work. I am in bed after surgery and I can't move much! I made an appointment the night before, I explained it was really important they don't screw it up and I even told them to come earlier than she needed in case. Didn't show, I called and nobody answered, so they deserve this review, negative stars. read more