Skip this storage center unless you want to deal with outdated/run down units & price increases…read moremore frequent than any maintenance. Anita is a sweetheart and tries her best but we will be moving elsewhere for a nicer larger unit & locked in pricing!

If I could give zero stars, I would…read more We rented a 5x10 unit and filled it with well-protected furniture and boxes. Every piece of furniture was carefully wrapped in plastic and fabric. When we returned to retrieve our belongings, we were horrified to find the entire unit had been overrun by rats. The rodents had chewed through every layer of protection, plastic, fabric, and even into the wood furniture. All of our upholstered items were destroyed. Cardboard boxes were shredded, and rat droppings were everywhere. This wasn't a few mouse droppings in the corner, this was a full-blown infestation. We had to throw nearly everything away. As anyone who's used storage knows, it's already a losing game, you pay month after month while your belongings slowly depreciate. But Sentry Storage takes this to a new level. Here, your possessions don't just lose value, they're actively destroyed. To make matters worse, when I called to cancel the unit, I was told I needed to do so in writing. The employee on the phone even suggested I fax the cancellation, yes, in 2025. When I pointed out how absurd that was, I asked for the store manager to call me so I could cancel like a normal human being.

Love this place! Quality is amazing, the facility is new and clean and the staff is onsite every…read moreday and so friendly. You will not be disappointed. The rates are very reasonable, fair and transparent.

amazing customer service! Very friendly staff! Helpful and helped ease my mind on the safety of my…read moreitems!!

Best Storage Company Around!…read more I have been a nomad the last couple of years. I have moved from Murrieta, San Diego, and now Rancho Cordova, CA. Based on my age, I have collected a lot of memories and furniture that I keep whittling down, but it's still too much to house in my newest home. As well, not only have I downsized, but my 80+ year-old parents sold their home of 57 years and are now living with me. YIKES! To say the least, the 'letting go' process is not only arduous, but mentally taxing. So, I realized the best way to deal with it was to store as much as we can and go through it little by little. But, I've been to storage units. Most o them to me either look unsafe, unclean or unprofessional. But, Extra Space Storage, in every location I have used, is TOP NOTCH! My latest experience with the newly-built location in Rancho Cordova, on Tributary Point Drive, has been nothing less than amazing. Both Jacob and Jackie truly go out of their way to be both professional and accommodating. I mean, I started off with two 10x10s for me and my parents, which I thought would work, to downsizing it to one 10x10 which I thought would be enough, then I went back up to one 10x20, which is 'just right'. Extra Space Storage has cameras EVERYWHERE! Loving that! They have an on-site bathroom, which they keep very clean. And, there are no 'questionable people' looking like they are living out of their units. Their rules and regulations are on point! So, if you are looking for one of the newer facilities, for Extra Space Storage, you should really check this place out. They currently have some fantastic specials to incentivize filling up their capacity. You just really can't go wrong choosing them.

I initially called trying to get information on the storage facility. The customer service agent…read morewas very helpful and was able to find the lowest price in the area. I received a promotion of one month free as well. They put in a reservation for me and were able to hold that price for 2 weeks and I wouldn't have to start paying until that period/whenever I moved my items in. When it came time to pay for my reservation I had trouble navigating the process. The customer service person who I called instructed me to click the link that was sent to pay for the unit etc but that process did not work. I am not sure if it was because I was using my cell phone or what the issue was. I was able to find another unit same deal and reserved it that way. Upon arrival was when things got a little tough. There was an office but it was locked and a sign stated they were on property and to call but I figured I could try to navigate myself. First; there was two gates and I just guessed which one to go into correctly; but I think either would have worked just one could have been a shorter drive. You need a code to get into 1) the gate 2) the doors to the building 3) the elevator. And a code to exit! 1) the gates. Pretty sure the app has the two gates labeled incorrectly: i.e. opening gate 2 opens gate 1 from the app. 2) which door to enter? How do you know where to go? After wandering around the property I found an elevator but who knows if it's close to your unit. There are no maps, anywhere. It's so easy to get lost. At one point I thought I found my unit because of the sequence (think 1, 2, 3, 4, 6) where's 5?! It's Around the corner. Anyway I found it and we got it figured out. Maps would be very helpful. Labeling areas like doors too. Or even an instruction like take your first left and walk down the hall or something.

Great experience storing my boat here. The facility is clean, well-maintained, and very secure,…read morewhich gives me real peace of mind. The owner is easy to work with--responsive, professional, and genuinely cares about the property. It's not easy to find a place you fully trust with your investment, but this is definitely one of them. Highly recommend for RV or boat storage.

Stored my boat here for less than a year. Had all my audio equipment stolen and many other things…read morefrom my boat. When I spoke with the owner the day I found everything missing he stated his cameras only go back 20 days. That was perfect because a week earlier it was all there. He never got back to me. Even the detective couldn't get him to return a call. Finally when he did he said there was only three days of footage because it was overwritten. Several other boats and rvs were hit as well. All with the same problem. I wouldn't recommend this place. It seems secure with all the cameras but that does no good if the owner won't release the footage. Seems extremely odd to me.

Easily accessible and clean inside and out with very good people to deal with. I rented for a…read morenumber of years there and never had a single issue. It is easy to get to and overall a very good experience.

This is the third storage facility I have used, by far the best! It's always looks like it just…read moreopened. The site is immaculate, the units are clean and have automatic lights that come on. Jim in the office is the best, always friendly and knowledgeable about everything. I would highly recommend it.

I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I worked with Kevin and he was such a huge help. He was able to get me the unit that would work…read morebest for what I needed. Answered all of my questions and made sure I understood everything. I am very happy with my experience. Conveniently located, clean units, and wonderful staff.....And the price is totally affordable.

I like how clean they are, how late they stay open, and how easy it is to get in and out of my…read morestorage however I don't like how often the prices go up. It's really annoying especially when you've been with them for a very long time. However, the staff are very nice and if you need something, they are right there. Bernice

Worst priced gouging in self storage I have ever experienced…read more The floor is always dirty, and the carts don't function well and are not maintained. This company continued to raise my monthly fee until it doubled. I finally escaped there and would not recommend to anyone.

Very expensive storage unit, but on first visit it appeared secure…read more Today I encountered a group of strange people loitering outside. I immediately brought this to the attention of the staff on site. I THOUGHT they would be concerned and appreciative, not only for THEIR customers, but also for their own safety. The response I received was "Did that bother you?!" I was so shocked and taken aback. Of COURSE a group of loitering sketchy people are of concern! ANYWHERE! Hello?!?! Why wouldn't they INQUIRE as to the reason this group was "hanging out" on their property? Maybe they were friends of the office people? Regardless, the staff turning my concern onto ME spoke volumes. If you are looking for a SAFE unit for your property...and YOURSELF whilst you are attempting to "visit" your unit, "EXTRA SPACE STORAGE" on Parkshore Drive in Folsom is NOT THE PLACE! I am quickly moving my items OUT to another place that actually cares about the safety concerns of their customers. I hope the OWNERS see this review, as their on-site "management" clearly needs to be replaced. As a female visiting alone today, I was (and still AM) definitely concerned about the RUDE and unprofessional response that I received. I definitely do NOT recommend this "Extra Space Storage" location, and I highly recommend that other people looking for a safe unit look elsewhere!

TERRIBLE BUSINESS. Beware of a classic bait and switch tactic. I rented a 10x10 unit from Extra…read moreSpace Storage (Folsom) in January 2023 for $158 per month. In May 2023, I received a notice that my rent was increasing to $238 per month, a 51% increase! I called the manager, David, to inquire about the increase. He said that they routinely review market rents and have the ability to reset them at any time to reflect inflation. I asked him if inflation had gone up 51% in the past 5 months and he said yes. I then went on their website and saw that they had units available for less than the $158 per month rate I was paying. After asking about switching units, David said that we could not switch to one of those units because that pricing was reserved for new customers only. He also noted that those units would almost surely see a huge price increase within just a few months of moving in. This seems like the definition of a bait and switch tactic. They lured me in with a low price, then jacked up the rent after I signed the contract. And nowhere in the contract did it say anything about us getting a promotional rate that would reset after just a few months. I decided to move out of Extra Space Storage after the price increase. The move out was a lot of work, wasted time, and headache. But we weren't going to pay $238 per month, and we also were not going to stay just based on principle. I hope others can learn from my bad experience.

I rented a unit last week and it was a really easy process and a nice property. Highly recommend!read more

Foothill Mini Storage is clean, secure, and easy to use. The…read moreStaff is friendly and helpful, and the rental process was smooth. Prices are fair, and the facility feels safe. Highly recommend for simple, reliable storage.