Friendly service. Safe property. Affordable prices. I would recommend to anyone looking for a self…read morestorage facility.

Excellent customer service. Friendly, very nice staff!!! Easy sign up online. Great location.read more

Very expensive storage unit, but on first visit it appeared secure…read more Today I encountered a group of strange people loitering outside. I immediately brought this to the attention of the staff on site. I THOUGHT they would be concerned and appreciative, not only for THEIR customers, but also for their own safety. The response I received was "Did that bother you?!" I was so shocked and taken aback. Of COURSE a group of loitering sketchy people are of concern! ANYWHERE! Hello?!?! Why wouldn't they INQUIRE as to the reason this group was "hanging out" on their property? Maybe they were friends of the office people? Regardless, the staff turning my concern onto ME spoke volumes. If you are looking for a SAFE unit for your property...and YOURSELF whilst you are attempting to "visit" your unit, "EXTRA SPACE STORAGE" on Parkshore Drive in Folsom is NOT THE PLACE! I am quickly moving my items OUT to another place that actually cares about the safety concerns of their customers. I hope the OWNERS see this review, as their on-site "management" clearly needs to be replaced. As a female visiting alone today, I was (and still AM) definitely concerned about the RUDE and unprofessional response that I received. I definitely do NOT recommend this "Extra Space Storage" location, and I highly recommend that other people looking for a safe unit look elsewhere!

TERRIBLE BUSINESS. Beware of a classic bait and switch tactic. I rented a 10x10 unit from Extra…read moreSpace Storage (Folsom) in January 2023 for $158 per month. In May 2023, I received a notice that my rent was increasing to $238 per month, a 51% increase! I called the manager, David, to inquire about the increase. He said that they routinely review market rents and have the ability to reset them at any time to reflect inflation. I asked him if inflation had gone up 51% in the past 5 months and he said yes. I then went on their website and saw that they had units available for less than the $158 per month rate I was paying. After asking about switching units, David said that we could not switch to one of those units because that pricing was reserved for new customers only. He also noted that those units would almost surely see a huge price increase within just a few months of moving in. This seems like the definition of a bait and switch tactic. They lured me in with a low price, then jacked up the rent after I signed the contract. And nowhere in the contract did it say anything about us getting a promotional rate that would reset after just a few months. I decided to move out of Extra Space Storage after the price increase. The move out was a lot of work, wasted time, and headache. But we weren't going to pay $238 per month, and we also were not going to stay just based on principle. I hope others can learn from my bad experience.

I looked at multiple storage facilities in Folsom. Mini U had great rates, great location, and easy…read moreaccess location. The facility was clean and well kept. I really liked the easy rental process online, fast and simple. Followed up with a quick trip to the office and we had our unit in no time. We really loved the staff; super friendly and personable. Highly recommend this facility!

Rory and Sandy provided top notch service. They took me to the sheds so I could look inside and…read moreable to see the actual amount of space I was goi g to have .Answered all my questions and very helpful. Also they offered me some cold water that was very nice. Good to know there are still good people out there that really care . Thank you Rory and Sandy ! John

I appreciate the cleanliness of this business. Molly is always positive and extremely…read moreaccommodating with the people who rent. I can't believe how great the prices are. Thanks for my time here! I will 100% bring my business back and tell everyone. These prices are unbeatable.

Good customer service is somewhat rare and exceptional customer service even more so. I'm so…read moreimpressed with the customer service and facility of Leave It to Us Self Storage (LITUSS) which is why I'm writing a review. Moving is very stressful but when you work with a company that cares it makes a huge difference! I was moving my Mom from Marysville to Shingle Springs where I live and work so we did a one way truck rental with it being dropped off at LITUSS since she had rented a storage unit there. This involved two loads/trips because the largest truck I could get down my driveway was 15' and my Mom had more things than we predicted. It was a long tiring day and when it came time to drop the first load off at LITUSS I realized I was a little confused about the app since it was new and I also had a billing question so I called LITUSS at almost 5pm on a Saturday. Molly answered the phone and to summarize, she helped with all my questions and made sure that all our questions were answered and if there was any issue she wanted to know so she could fix it. We didn't get done and back to storage with the 2nd load until almost 130am which I didn't check ahead about access hours so we couldn't get in. The Uhaul was due back at 8am but we wouldnt have it unloaded and dropped off until 10AM. I called Molly at 7AM on a Sunday and again, she answered. I was overwhelmed and concerned about the consequences for being late and she made me feel so much better by listening and caring and letting me bring the truck back by 10am. If you need storage please use LITUSS. The facility and units are beautiful and so clean! Even the floors of the unit are so clean that you don't need to lay down any covering to protect your items. Not to mention if you end up wanting to sell some of them they offer a "garage/yard sale" type option right there at the facility. Oh, and their prices are the best in the area especially for what you get. Their Noke security system for entry/exit is so impressive and all done on an app. This may be the longest review I've ever written but my hope is people read it and use LITTUS for their storage needs as they will be absolutely taken care of and the value of service/facility far exceeds the more than fair cost. Thank you Molly for your exceptional customer service and quality of facility!

Amazing place and people are great! I highly recommend them. Great value and even better…read morepersonalized service. They make it so easy move in and out.

Dave and Monique are so easy to work with. Both of them are friendly and professional. They helped…read moreus with any and all questions we had regarding some storage needs. Pricing was in our budget, too. Storage Star is THE place to safely store your belongings.

Rat or mice droppings all over our unit. Only put one star because it wouldn't allow zero stars.read more

There too many homeless people who live in different units. This was brought to their attention…read morebut they still let homeless live in units and hide them. Before you could see extension cords coming form units. Every time we (and friends say the same thing), there are homeless people walking around the inside of the fence with their bikes and stuff they carry around. Some come and go as we watched them come and go.

I had an excellent experience!! Crystal is phenomenal! She showed me different storage units,…read moreexplained how everything works, offered me water, and was very kind. I have access to my unit 7 days a week. Each unit has an alarm, the facility is clean. I'm very happy!!!

I have rented several storage units at Green Valley Self Storage for over 10 years and have been so…read morepleased with their exceptional, attentive, customer service. The staff is kind and respectful. I didn't think they could get any better, but Franky has gone above and beyond any request to ensure any detail is taken care of. The facility is exceptionally clean and well maintained. I feel my items and I are safe every time I enter and work at my units.