Love In the Bag Cleaners! We've used them for years for all our dry cleaning needs and have always been impressed with the quality and consistency. Most recently, we started bringing in our outdoor cushions, which are white, and they come back looking brand new every time. The service is reliable, professional, and always friendly. Highly recommend! read more

Horrible experience. I had an issue with my dress for my sons wedding. They said they would fix it or replace my dress. They just stopped calling and answering calls in hopes I would just go away. That is not how you treat your customers. read more

Really great service. Love the drive up. Super nice people. But you pay more for that service.

Good service but over charges even with 25% off . Had 2 shirts laundry on hangers $9.50. I just called around and the competitors are 2.95 I won't be back. read more

I dropped off eight items to be cleaned, all dry cleaning and 11 days later when I went to pick them up there was only seven items. I did have to bring this to the employees attention, and then she looked it up and said oh yea, there's one item, a pair of pants still at our warehouse. I asked why they would be at the warehouse after 11 days and she said she had absolutely no clue. I asked to have someone follow back up with me. That was 7 days ago and I never heard anything so I called this morning and got to speak to a director called Morgan and she assured me that she would find out what was going on and get right back to me. Well, 10 hours later, zzzzzzzzzzzz nothing, only the sound of silence from In The Bag Cleaners. Obviously no follow through or concern from this company, they cannot be trusted as they can lose your clothes and not let you know and not care. CAUTION - COUNT YOUR ITEMS - they will not!, or at least will not let you know read more

They ruined my custom made silk curtains the first time I had them cleaned and charged me $250 for doing it!! I expected my money back when I told them about it but they never refunded it. The manager even came to my house to see them. They are obviously 4 inches too short and the lining hangs down below the front of the curtains. They look awful! I will have to replace the curtains for 3 windows that are about 7 feet tall and a very large sliding door. I would like to send them the bill but if they wouldn't even refund the dry cleaning cost I'm sure that would be fruitless. read more

I would give zero stars ruined my 400 dollar comforter from having no stains to a huge oil stain and no response when I've emailed there company. Looks like I will NEVER be back. read more

I never had this happen to me ! Yesterday Thursday I dropped off a shirt and pant I was on my Friday to picke my clothes up .I get a call from. A employee that my clothes were sent to wrong location.I have been going to get my clothes cleaned for kver 10 yrs. They were sent 119th and Maple .What kind of stuff is the .Delivery driver making a mistake . I guess you lost a customer for sure . ​ read more

I take things to get cleaned when they don't need it just because the staff is so nice and makes me feel good! But seriously, when I move I always find the closest In The Bag cause I love their service, Good Deals and my clothes always come back as they should be. It took me awhile to find a good reliable dry cleaner but now that I have I am happy. Did I mention I love their coupons and good deals? read more

Let me get straight to the point: Dry cleaning places freak me out a little. I tend to get protective of my clothes, and any number of things could go wrong when I trust other people to clean them. Come on, sometimes I don't even trust myself to clean my own clothes properly. In the Bag did not disappoint. The two workers I encountered were extremely helpful and friendly. One even scored me a first time customer discount of 25% off my order! I found them on the Web after a quick Google search, and their site has all the store hours and location (14 in Wichita!) information, as well as fabric tips and coupons. These guys even deliver! Can you beat that? The answer is no, you cannot. read more

Best dry cleaners! Always cheerful employees. My clothes are always perfectly done. Can count on them being ready when they are supposed to be, won't go anywhere else. read more

The one star is wholly about value - quality is average to a notch below and price is sky high. $3.35 for a shirt and $8.00 to dry clean a pair of slacks. Even with a 25% new customer discount, 2 shirts/2 slacks were almost $19. My hotel (Marriott) charges same for shirts but only $6.75 for slacks. So Wichita-ites, you'll save some money by taking your clothes to neighborhood hotels rather than pay these prices. I may be a bit spoiled by prices in my Ft.W, TX neighborhood (shirts $0.99 and slacks $3.50) but I travel for a living and these prices are high compared to 90% of the country. One other thing. They barcoded by clothes. There is some kind of label stuck inside each of my garments and it seems impossible to remove. I'm guessing that it's because once they've gotten ahold of a sucker like me, they want to brand me so that I don't get away. :-) On a positive note, the lady working at the store was absolutely warm and wonderful. read more

They ruined my brand new prom dress ---(They didn't take the flowers off of it before dry cleaning) and got glue from the matching fabric flowers ALL OVER MY GOWN and it looked horrible for the dance! (The flowers were actually safety-pinned on the dress--attention to detail would have saved us both!) There was nothing I could do about it! ---I had no more money for a new dress, and they said they wouldn't compensate me for the cost of the dress. They tried to get out the ugly glue stains---but it still looked very bad!!! Not to mention, there were no more flowers left of the dress, it looked totally different! I actually just needed the dress pressed, as it had NEVER been worn, it only had a few wrinkles---but because I wasn't sure what to do and asked the lady in front if dry cleaning would get rid of the wrinkles --- I thought that's what I was supposed to do. I trusted them! ---they didn't even get back to me with filing a claim with the insurance after leaving my email with the night worker. *******They didn't charge me for messing my dress up---and they gave me a $20 in-store credit. (Yeah, didn't think I was going to use it) But about 3 months later I needed my son's jacket cleaned----and I decided to give it a go. (Afterall, everybody makes mistakes) SO, I took the jacket there, and after a few days picked it up----I noticed after I got home that the 'cuffs' on the jacket were inside out....so I folded them back (thinking WOW, they even cleaned on the inside of the cuffs! They were thorough!!) ---- as I unfolded the cuffs I noticed that there it was, the same CAKE icing from my son's birthday still all over the cuffs of the coat! What a VERY unprofessional place----You drop the stuff off at a nice looking place---but God only knows where they are taking all of it and who is handling the clothing! I WILL NEVER GO TO THIS CLEANER AGAIN! EVER. ---- I don't know how they stay in business--I actually looked up high rated cleaners online before going with them--they were more out of the way, and more pricey than others, but I was willing to pay for better quality...that was MONEY WASTED! VERY POOR QUALITY CLEANERS Do yourself a favor and go to Welch Cleaners if you live in Wichita---Your stuff stays at one place, and they do it all RIGHT there. You can even see them as they work --it's pretty cool if you ask me. No worries about them losing something! I feel much more comfortable taking my articles there! read more

Holy cow this place is EXPENSIVE! Kk yes they have coupons if you can find them, but that's a joke. First time I went I had 7 or 8 shirts and a pair of pants. over 30 dollars! WOW. Just moved from Dallas where I paid 99 cents a shirt and maybe 2 dollars for pants. If anyone has a cheaper place that does dry cleaning on the west side, let me know! read more

Always professional, friendly and quick! You can even drop off at Genesis Rock Road and the next day you can pick it up :o) I was nervous at first because I did not want my things lost or cleaned incorrecctly, but they did such a good job this is the only place I trust. I agree that there are several locations which makes it easy to find one, and the VIP program is good because it gives u a lesser price for items dropped off. read more

I use their Swish laundry service - and it is GOLD. It has made life so much easier! Every location that I have been to has exceptional customer service, and they always answer any questions I may have. read more

I'm going to be honest, I have never visited this establishment, nor do I live anywhere near Wichita, KS (I live in Los Angeles). I'm giving this place 5-stars for having a huge heart. In the Bag cleaners will dry clean an interview outfit for FREE if you are out of work. Who does that? I'll tell you who, NICE people. Folks, do business with nice people, it's good karma. read more

Just as the previous reviewer say above, this place is so pricy. I sent my clothes in the first month I moved in to Wichita, no price stated up-front; the receptionist was super cold, and act like this is such a high-end place. The bill is $145 for a bag of clothes that I paid $25 in Nebraska. Seriouly, is this special dry clean? The quality is so-so compared to other placed where they charged $1.29 per shirt. read more

The most expensive dry cleaner in the world ... in Wichita. Try Martinizing or Elite where they aren't embarrassed to quote their fees. In the bag won't give you a itemized receipt. read more

Fast service. I've never had a problem and the staff are always courteous and helpful.

Good service, and they communicate via email very well, with offers, and coupons. The only negative is I had some shirts pressed, and they folded them and put them in a plastic bag, the way you get a shirt when you buy it from a store. So, it defeated the purpose of having the shirts pressed, as they had creases where they folded the shirts. The owner sends emails, so I will let him know, and I am sure they will correct it the next time, as they work hard to find out exactly what customers want. read more