Katie understood clearly what I had envisioned and turned it around quickly. Will be using their service again. read more

Incept 3D - 3D model - 3D Printing Near Me - San Diego, California

I was in a bind, the 3D printed bracket I needed was shipping from Canada and was taking way way too long to get here (still hasn't and it's been weeks). I found Incept 3D and reached out for a quote. They got back to me in 10 minutes and by the next day I had the bracket printed for less than the original! (: Also they're super friendly and pickup was easy! read more

I needed a couple of custom items for a kitchen remodeling project. After building the prototype in my 3D modeling software, all I had to do was upload the file to the Incept 3D website to get a quote. Incept 3D responded the same day with follow-up questions and a quote, unlike other national services that I found on the Internet. The person who worked with me (Katie) made sure that I had the right material for the job. For somebody like me who is new to 3D printing, it was valuable to have a local business that I could interact with to get what I wanted. Even if you have your own 3D printer for making prototypes, Incept 3D is a great option for creating high-quality finished products. read more

Katie the life saver!!!!! I couldn't find the Nightwing eye mask (Batman's) in any Halloween store!! KATIE THANK YOU!!! For making my day!!! KATIE ATE & LEFT NO CRUMBS! read more

I needed to print a custom shaped license plate frame and got a few quotes but ended up going with Incept3D because of their price and customer service. Katie was super responsive the whole way through, communicating about material advice, completion estimates, and everything else promptly. My part was done on time and came out wonderfully - definitely will come back if I need anything else printed! read more

Michael and his team of engineers were very helpful from the very start. Although we did not end up doing business now (Michael very nicely referred me to a more proper fit for what I needed for my business), I am sure we will meet paths again in the future. Very professional and fast to respond to inquiries. Also sign NDAs, which is very important. read more

I've just placed my third order with them, and have been very pleased. I've now consulted with Michael both before and after their move (to Mira Mesa). He's been responsive, and committed to getting the work done right. Their pricing is also very competitive. Following their move, he worked with a partner company to get Polyjet 3D prints created quickly and with high quality. It's worth noting that I found Incept 3D via Yelp, and will definitely recommend them to my associates. I wish I found them sooner. Nothing but great experiences, so far. read more

I met with Leo Cortes with Incept 3-D on Friday 04/29/22 at 1057. I rescheduled a very important appoint so that Incept could take a measurement for an project that I have been wanting to get done. Prior to meeting with Incept I conducted a phone interview in order to see if Incept could in fact do the job. I was told by Leo that they could. I went to Incept 3-D as agreed and met Leo. Leo took the measurements on my project and said that he would email a quote later that day and that it should only take a few hours in order for me to receive the quote. On Friday 04/29/22 I did not hear from Leo so on Monday 05/02/22 I Called Incept 3-D and left a message requesting to speak with the owner and discuss the situation with Leo not emailing as the quote as per our conversation. About an hour or so later Leo calls and told me that he had spoken with his engineers and that they said they are not sure if it can be done. I replied "could you have given me a call and informed me of the status?" Leo replied that he felt I maybe looking for a good finish product and I told him I just want something, anything to have I my hand. I told Leo that the project didn't need to be pretty. Leo said that he would again talk with his engineers and get back to me and again I didn't hear back from Leo so I called Incept 3-D and requested to speak with the owner. Leo called me again about an hour later, we spoke and Leo said to send him my whatever I had for him to review so that we could begin the project. My secretary sent over all the files that we had and we waited. Leo contacted my secretary and talked with her about the project and then he told my secretary that he was afraid of me because I seem to be aggressive. My secretary and I along with my other employees were confused. Leo felt that by me requesting to speak with the owner due to him not keeping his word as agreed was aggressive. I never yelled at Leo nor did I say anything out of place. My secretary tried to speak with Leo due to his comment about being afraid. My secretary explained that I am a veteran and that maybe my demeanor may have been perceived as aggressive but she assured Leo that I was never unprofessional. After about two weeks of this back and forth, I then received this email: I am the owner/Leo's manager. We've worked together for years, and I believe in his judgement calls and believe he tries his best to provide good customer service. Because of my trust in him, I try not to get involved with his customers as I have to do all of our accounting and run the company. Cordially, Katie Newell Incept 3D COO When Leo did not keep his agreement I requested a phone call not an email from the owner. Still not sure if it was the owner. I feel that Leo and maybe a few of the co-workers figured they may not want the owner to know how they agreed to do business with me and not provide great customer service as the following email stated. I came to this conclusion because whoever sent this email agrees with Leo. Does that make me a terrible person because they haven't worked with me? Is it good business practice to side with the employee as if the two are drinking partners? Why not investigate the issue and then make a decision. It is true, I did serve time in the military and I respect anyone that I come across. I don't feel it to be a bad thing to expect what I was told. As a customer, would any of you feel you received good customer service if agreements were not met and then you are told you are aggressive for asking to speak with someone of authority in order to correct this matter. If you are an owner of a business and your employee or employees did not provide good service to your customers would you feel it to be ok? I would guess not. I am huge on customer service as it seems to become non-existent now-a-days. I felt it important to pass along my experience with Incept 3-D and if you intend to do business with them I hope you will have a better experience. Thank you for your time for reading my experience with Incept 3-D. read more

Awesome crew. They let you check out their shop, very responsive and accountable. I've been prototyping a device with them throughout the year and they're pretty precise with things. Sometimes Leo helps me with my models in Fusion 360. Love these guys. read more

I received phenomenal service. They will continue to have my business for as long as I need larger 3D models printed. They went above and beyond in every aspect of customer service. Making sure my model was completed when needed so that I could continue to hit my benchmarks. They even lent their expertise in some after product modifications to my printed device. Everyone at the shop is friendly, knowledgeable, and extremely understanding. They even noticed some potential issues with our early design prior to moving this forward with our first print. This could have been devastating to our budget and time frame that we were working within. Thank you everyone at incept3D for providing such phenomenal customer service and a product that I am proud to now sell to investors. Side note: Their prices were also far cheaper than their competitors...response time, incredibly faster, and attention to detail was game changing for moving forward with our product development. read more

I'll be a customer for life. I'm in accessory/peripheral manufacturing and don't always have time to wait for samples to be made in China and shipped to me, so about a year ago I reached out to this local shop. Since then, Michael (owner) at Incept 3D has printed many iterations of parts for me, and I can't tell you how nice it is to deal with someone so knowledgable in the field of 3D printing who can also quickly and easily break down into layman's terms the differences/pros/cons of different machines and materials. FDM (super strong) and Objet (higher resolution) printing has covered most of what I need, and he's currently doing a digital ABS project for me - better when both strength and resolution are important i.e. for thin, strong parts. On top of the knowledge and great results, Michael is an excellent communicator. He responds promptly and we're usually able to sort out the details of a project with a few quick e-mails back and forth before he sends a link for payment. Models are almost always done the next day. If you're in the SD area and need a good 3D print job done quickly, these are your guys. Michael has even FedEx'ed parts for me, so I'd imagine he'd be happy to help anyone in the US. P.S. If you're new to 3D printing, check out the "Education/FAQ" tab on their website. Lots of great info and will give you a better idea of how to talk about the subject and what to expect. read more

These guys did a great job with my parts. They know what they are doing and the parts are far better than something you'll get from a cheap consumer machine. I had some functional gears and cam followers printed and acetone smoothed. The negative review by Robert seems to stem from his unfamiliarity with 3D printing, and it is too bad he blamed it on these guys. And by the way, these guys go out of their way to explain things. read more

My company is in the wearable consumer electronics space and we've relied on Incept3D to help us produce multiple device prototypes. Our experience with Incept3D has been consistently positive, beginning with the first order that we placed. Michael was helpful in guiding us through the various 3D printing options (we selected Objet VeroWhitePlus to match our resolution and delivery time requirements), and quickly generated a quote that was very competitive with the other vendors we were considering. Incept3D had the parts ready the next day. Over the course of various projects, we've now used multiple vendors in the San Diego area to produce Objet parts and we've concluded that Incept3D produces the highest quality results and often has the best price. Michael and his team also have the best attitude when it comes to customer service and will ensure that you are completely satisfied with the results. read more

Low quality parts Bad customer service Would not recommend using these guys. And here is the whole story: What actually happened is I consulted with them about whether to use Objet or FDM because we were price sensitive and the customer service person mislead me to order FDM and did not warn me that the quality is going to be absolute shit. In fact, I can do much better on a MakerBot. When they shipped the parts to me, they were actually missing regions because the resolution was so bad. Why would they ever even ship out such bad quality parts, they could have told me that their FDM method cannot make the geometry of these parts, but instead they actually shipped me those faulty parts, and I payed $180 for them, which was just $40 cheaper than Objet, which I would have gladly payed for have they told me that FDM is not going to be able to produce the right geometry and that there would me missing regions. After I received the parts, I have contacted them on the phone and by email, and have expressed my concern and asked if they be so kind as to make new parts using Objet for the price difference that I have already payed for. But my request was rejected, I was offered 10% discount. Then I requested a full refund for the FDM payment and they have refused to refund me the money also, and instead offered 20% discount. The customer service was absolute rude and not understanding at all, and I felt being taken advantage of, like oh you got bad parts, thats your problem, even though I went off the recommendation of the customer service, but they held no responsibility of it. Then, it gets even better, after 2 weeks, I guess they saw my review here on Yelp and Michael is contacting me. Telling me that they have made the Objet parts as I have requested, and he attached a photo of those parts. I was super confused, he also finished the message with this sentence: "Your negative review on Yelp is going to make things even more difficult for me, especially after I paid to have the Objet parts printed (per your request) which you never followed through with ordering." So he was now blaming me that I didnt follow through with the order and he had to pay for those out of his own pocket. I was highly annoyed with Michael, I definitely did not request those parts to be made, and now he is blaming me for paying for those parts out of pocket. So I emailed him back saying that I did not request those parts and have no idea why he made them. He emailed me back saying that Kyle (the customer service guy) actually "meant to" email me to agree to make the parts for the price difference. Which was again confusing, because if he "meant to" agree to it, then why instead did he actually email me and refused that option? So Im emailing Michael back saying that it would have been useful 2 weeks ago, but I have already had the parts made somewhere else and I had to pay essentially double the price for them, because I wasted my money on the FDM. And it gets even better, Michael sends me a long rant about the difficulties of being a business owner and having million dollar equipments, and managing customers and supporting a family. And that he wished that I would talk to them first about my concerns rather than posting a negative feedback and that they have tried fixing the issue by making me new Objet parts right away. So the guy obviously is making up his own story, because I did address my issue with him first and they did not make new parts right away, it was 2 weeks later! So I told him that by email and then I get another email asking me to take down the review. So I told him that he could refund me the money for the FDM order, and I would take down the review. Which I think is fair, because those parts were completely useless to us, and did not meet the required specs, and really should never been shipped by anyone who cares about their customers. And it gets even better: I get an insulting email from him telling me that I am threatening him and bribing him. Unbelievable! Officially, this is the WORST CUSTOMER SERVICE NIGHTMARE Ive ever had! If I get another email from these people its going straight to trash without reading. Stay away from those guys. read more

I cant say enough good things about Michael and his team at Incept. they are easy to work with, very fast with communication, and always deliver on time. Michael is very helpful in answering questions and is always willing to work with you to get you what you need. read more

Our company designs research grade microscopes. Most of our parts require precision tolerances, and finding high quality 3D printed parts for our prototypes has always been a challenge. We've used quite a few companies (locally and out of state) and Michael at Incept 3D has proven himself as our go-to-guy. The quality of his work, his pricing, and communication are all top notch. I was really surprised to read the negative reviews but noticed that one of the customers only posted 1 star reviews. I guess some people are just nasty :/ Michael - keep up the good work. I'll be back asking for more parts soon. read more

I go to Michael and Kyle for all of my 3D printing needs. These guys own and operate the shop, and are completely committed to doing what ever it takes to make sure I get what I need. I've given them some pretty un-realistic schedules to meet, and they've worked nights and weekends to produce quality products to meet my tight deadlines. They've got the high end machines to create fine detail parts, but it's more their service that makes me a devoted customer. read more

Impeccable service. I needed a print for a school project quickly, and all the 3D Printing stations were taken up for the next few weeks or would have taken too long to finish, so I looked around a bit till I came across this place. Uploading a model and getting an estimate is very easy, Michael is quick to respond and easy to talk to and negotiate with, the prices are great, and the product I got was very nice. I will definitely come back here as my first choice if I ever need another print done. read more

I wasn't able to purchase an order from Incept - but it was only because Michael was super honest about the cost compared to what I'd need. He replied to my inquiry almost immediately, and his communication was informative and very open. If I ever have something that would be worth printing at Incept 3D I wouldn't hesitate to do so. Excellent customer service! read more

These guys are amazing! I emailed on Saturday night and by Sunday we had a design and a game plan. Very professional and innovative team. Thank you gentlemen! read more

Not really happy with the quality of service of the agent. We agreed to print two parts initially estimated to do fine printing for $580. I've done some research and found a cheaper options at different 3d printing company but they were not available to print my prototype until January. So I asked Michael if he can match/reduce the quote to $500. We agreed that it will be fine printed prototype. When I came I found both objects with some misprinted spots, burned sections and overall low quality print. Previously I had a chance to print couple of my smaller prototypes in San Diego library. They didn't have such an expensive and professional 3d printers but quality among the three fine, medium and low was equal to low fast printed object. My understanding it was not really a match of the price for the same fine printing but rather sacrificing of quality for reduced price. If I knew that would not print it out. I felt like I paid for a good product but was handed a bad one. read more

Thanks to Michael and the team for an awesome service. Top quality parts from the Fortus 400, with a rapid turn-around time.