Avoid at all costs!!!!! My first encounter with them was when I dropped off my car to be looked at…read more I was having some slight trouble changing gears over 2000 rpm and was advised to have a specialist engineer to look at it. Upon entering the garage to drop the car off I was very rudely ignored and told to go to a different desk where they would check the car in. I was told over phone that they would charge me £140 for an hour to look at it. Once checked in they said that they would require the car the whole day which was not possible as I had work later that day after a lot of back and forth they reluctantly said they would try and fit it in, in the morning. After an hour went by I had a phone call to say that the car had gone into limp mode and was no longer drive able after a 2 mile test drive. Bearing in mind that I had been driving the car round the day before and the morning of absolutely fine. They then proceeded to tell me that they needed to look at the car more and it would cost me another £600. After speaking to another mechanic that I trust I was told whatever I do, do not pay the money and bring it to them instead! Upon going to collect the car I was told that the car had not gone into limp mode now and was just a bit harder to get into gear. I drove the car for about 200 metres and the car broke down outside the garage. It was not going into any gear at all and would not drive. I was advised that the car had not had anything done to it and all that happened was a 2 mile test drive at 30mph. I don't believe this at all! After a lot of complaining over the phone I was told that I could have a 50% refund. I have tried to log a complaint with furrows and get the remaining 50% that I'm owed but nobody has contacted me so this is my last resort! Stay well clear of these scammers!!!!!

I got a used car from furrows…read more On day of collection I found the inbuilt bluetooth wasn't working. 3 days after collection we had a frost and found the heated rear windows were not working correctly. I reported the problems. 7 weeks later after repeatedly contacting Furrows Kevin Evans told me they wouldnt fix the window because I couldn't prove it was broken on collection and glass was not covered under the warranty. I would recommend not buying a car off them without inspecting every inch of it. Basically treat them as if you were buying it off some random person.

Consistently Poor - The Worst Garage I've Ever Dealt With…read more My experience with Budgen's Shrewsbury has been nothing short of a nightmare. Over the course of a year, absolutely no part of their service has been competent or reliable. They've repeatedly failed to diagnose simple issues (like worn track rod ends), caused damage during routine servicing, and returned my car broken more than once. Every visit has come with long delays, lost bookings, and poor communication -- I've had to chase them constantly just to get updates. They even managed to lose personal items from my vehicle, which were never replaced or even properly acknowledged. Two fairly routine issues under warranty have ended up consuming hundreds of miles of travel and tens of hours of wasted time, all due to their ongoing incompetence. Avoid this garage at all costs. It's the most consistently disappointing and frustrating service experience I've ever had.

absolutely the worst car sales garage in the area, brought a car? quality used car they said, with…read morea MOT, no head lights or main beam from day one, how the hell it passed a MOT without lights beats me, told me that they couldn't get me in for a week and to bring it to them??? The law states the a car must be able to pass a mot this car would not as it's has no lights....... then the car breaks down, and won't start, they still said bring it to us, we have had one of there quality used cars now 2 weeks.......shocking customer service, receptionist just hangs up on you, I would seriously consider using a different garage if your considering a used car as these people dont deliver anything like the customer service they say that they offer

This Peugeot garage u have used many a time to a very pleased outcome. This isn't one of those…read moregarages where 'everything needs changing on your vehicle' you only get offered what you need with very reasonable rates and great customer service. The big plus is that they will accept any manufacture of car!