hard to contact from the east coast. awkward for computer novice to navigate the website, download forms and fill in their spreadsheet. Charles R read more

I used Incite Tax for 2 years, and was not overall impressed with them. The first year, they did handle the taxes portion well and I had no hiccups through the process. The second year, I've had the worst experience filing my taxes that I can remember. Both years they have been extremely slow in correspondence, and reluctant to answer questions, which is aggravating at times. For the second year, Incite filed my taxes incorrectly which led to $4,017 being taken out of my bank account by mistake. I sent them an email on May 4th inquiring about the funds being taken from my account. I had to call 10 times over the next 2 weeks just to find out what was going on. I was told 4 separate times the amendment would be filed "within the next couple of days" to which I would then have to call again and ask what was going on when the deadline passed. The employee handling my case drug his feet so much, that after 3 weeks I had to ask for a manager to step in on my case. That was on May 26th. I received an email from the employee handling my case on June 23rd (again prompted by me emailing him first) that my amendment was finally filed. It took from May 4th through June 23rd to just file my amendment, 50 days. According to the SC dept of Revenue, the amendment is still going to take 12 weeks before I am refunded the amount. In the time span it took to file the amendment, I never once received correspondence from them without me having to prompt it. Whether by text, email, or phone call. I even recommended them to several friends after the first year, but after this year, we have all decided we will no longer be using them for our taxes. I was very disappointed. read more

Paid more than $4000 in fees. Website: terrible. uploaded stuff over and over and they can't find it. They don't get back to you. The guy that was my "personal " account rep was supposed to get back to me. Last time I heard was February 2. Losing sleep over this as it will put me back months with tax plans. read more

Incite Tax & Accounting - After 6 months of paying fees and sending documents. - Accountants Near Me - Draper, Utah

I started a new business in May of 2025 and had a great phone consultation with an Incite tax guy that really got me excited. I submitted all of my tax info and they responded that they received it and would let me send me my filing for signature when it was done and if they need anything else they woud ask. That was in March. I have tried to call several times and have sent email and am totally ghosted but they keep charging me for services and that I the only communication that I get from them. What a scam! Barbara Johannsen April 15,2026 read more

Member of incite tax service and pay about $110 per month to do 2024 taxes and now 2025 taxes which required a down payment of $3000. The 2024 taxes were done ok which is why I gave them 2 stars. 2025 taxes still not done yet and needed an extension even though I submitted documents before the IRS deadline. The issue with them is their portal and delays to do taxes, you will have to re- upload over an over again until they find it. Its possible they have received the document and this is used as an excuse for the delays. The other issue is the delays. Its been close to 2 months since the extension. I have asked for a refund with no response. They simply don't care and don't work in a timely manner. The representative assigned to me responds to my many messages only when he feels like it. I reached out to the supervisor to help expedite and complain. That hasn't helped or solve anything, but to ask me to submit a document again that I already told her I submitted. Save your money. In reading the reviews here and their responses. They are highly aware how bad they are doing and its not getting any better. They obviously have too many clients and don't have the manpower to support them. read more

The WORST customer service! Took them 9 months to complete our 2024 taxes and took repeated calls to them to unscrew everything they screwed up. Had to file for a. Extension, then had to pay taxes before tax forms were even completed. Waste of money hiring these clowns. read more

I could have spit bullets when I received an email that they were filing an extension for my 2025 taxes on April 14th. I've sent emails, but there have been no responses. I want a copy of my filed extension-my trust in their services is gone. Sent email, no response. I was counting on my return because my husband will be out of work for 6-8 weeks due to a medical condition. They have totally added to my stress. read more

Have sent several emails to my accountant contact and left several voicemails that my taxes are incorrect. Cannot get a call back from anyone. At the prices they charge, you should be able to get a callback. Poor poor customer service! read more

DISGUSTING SCAMMERS. STAY AWAY!! No responses to emails, calls, nothing. Completely ghosted me after taking my money. I expected professionalism, communication, and at the very least, follow-through. If you value your time, money, and peace of mind, look elsewhere. This was an incredibly disappointing and shady experience. read more

Started with an awesome consultation at first, thought they were really going to help me with my tax strategies with being an new business. They got my LLC done very quickly and then that was it. I paid over $3500.00 to sign up and then 99.95/month that supposedly goes to paying next years taxes, hell I can't even get this year's taxes done!! They do not return calls, had to file my own extension despite being told that if that had to be done, it was included in the exorbitant fees they charge every month. I am a brand new business with no income for 2025 (started the business late Nov 2025), therefore they should be able to do my taxes fairly quickly as there isn't much to them right now. Just absolutely horrible to work with. The 1st time I complained in early March, it took 2 days to return my call and I was requesting a refund, however, he said to let him see what he could do, I received phone calls and communication from my assigned tax pro the next day and she said she had never received any of my messages and asked about the number I was sending to, I gave her the number and she said that wasn't her number and supposedly gave me her direct number and email address, guess what, haven't been able to get a hold of her since!!! I called the primary line 2 days ago and said I wanted to speak with someone immediately and was told no one was available and he would expedite my concerns (spoke with Stanley), guess what still no return phone call, email, text or anything. There are still files in my portal that i submitted 25 days ago that are just sitting there "pending review". If I ever get a hold of them I am requesting a refund and will try to find me someone else to do my return ASAP so that I'm not waiting until the extension deadline to have them completed, at this point I don't even know if there is even anyone there to actually work on taxes!!! Shame on this company for charging such exorbitant fees and shame on me for not digging deeper in my research of them, NEVER AGAIN. STAY AWAY FROM THIS COMPANY FOLKS!!!! If I could give a zero star review I would have. read more

RUN, DON'T WALK! Most expensive purchase for a horrible experience. We purchased Incite Tax Services through Prime Corporate Services. The tax subscription is not cheap ($3k+ $99/month for personal taxes + $75 per month for corporate taxes). They completed one personal tax that includes our LLCs and one C-Corp quarterly tax for another venture. During my entire time working with Incite they were non-responsive and when they did respond it was weeks later, conflated details between my personal and c-corp taxes, and never delivered on a tax strategy that we paid for. Major overpromise and under deliver. I've requested to cancel my C-Corp tax service on May-22 of this year and no action has been taken. I'm surprised that Prime Corporate Services continues to offer their package after numerous escalations. read more

It's 2025 and i still don't have my 2023 refund. I filed late but i got my state refund immediately. When my return was sent to me for signature the refund was $~800 which didn't sound right but I'm not a tax professional. I got a letter from the IRS to call and verify my identity. I did and they said i was good to go and i didn't have to do anything else. It's several months later, no refund and evidently my refund is supposed to $~2000. I tried to call the IRS but i haven't found a way to get past the automated attendant. So i wait!!! read more

Horrible communication during my tax prep service. Would not use again. The individual doing my taxes seemed overwhelmed with his job.

The accountants definitely know their stuff. I appreciated the prompt replies whenever I had a question. They go above and beyond. Highly recommend! read more

Stay away! We had multiple years of bad experiences. They have poor communication, forget to process your paperwork, use a dysfunctional app, and are completely impersonal. It was our mistake for repeatedly using their services. Apparently there is some yearly service agreement you automatically agree to when you use their services. Trickery! They charge you a fee the following year, whether you opt to use them or not. We know others that are not totally happy either and will be spreading the word. read more

Horrible service jack the price 100% without sending you a new contract agreement. They will charge you extra for any tax adjustments. Don't let them. Claim to save you from the IRS but they rip you off. Legal zoom has better options for business half of the price for tax services. read more

If I could give zero stars, I would. Incite Tax & Accounting has been one of the most frustrating and disappointing companies I've ever dealt with. I highly recommend checking their BBB (Better Business Bureau) page before doing business with them--something I regret not doing sooner. You'll see exactly what I'm talking about: one-star reviews across the board, and for good reason. This experience has been nothing short of a nightmare. After dealing with a completely unhelpful and unresponsive representative the first time around, I was issued a credit and reassigned to a new rep. I thought things might improve. Spoiler alert: they didn't. It's now been over four weeks of trying to get help--multiple emails, multiple phone calls--and not a single response. No callbacks, no support, no customer service whatsoever. It feels like I went from the frying pan straight into the fire. I was eventually told I was being escalated to their support team. That was 9 days ago, and despite two more emails and two more voicemails, I've heard nothing. This company clearly does not care about its clients once it has your money. If you value your time, sanity, and financial wellbeing, look elsewhere. There are plenty of reputable tax services out there--this isn't one of them. read more

This was such a disappointing experience for my husband and I. We had recently just opened up a business and needed someone knowledge about filing the correct tax forms and information properly and promptly. We had filed our own taxes in the past but decided with this additional part of our lives, we needed professionals. Enter INCITE tax. We signed on with them at an UNGODLY amount of money per month and for what? We had one 15 minute phones call with a so called "tax expert" who then did not file our taxes on time and we had to request an extension. We emailed our tax person multiple times looking for a response and it was never given after our taxes were filed. Then, we emailed them asking for our "once a year" meeting and laid out our questions specifically. It took 7 weeks, 3 emails and 2 phone calls to get our tax person to respond with "yeah throw some time on my calendar". Our questions were specific and needed some follow up, so when we were only given 15 minutes I sent an email requesting 30 minutes. Never heard back and then the day of our appointment, she kept us at 15 minutes and didn't really answer any of our questions. I just called today and asked for a partial refund because I'm sorry, $250 a month to get NO SERVICE WHATSOEVER is absolutely crazy to me. I truly feel scammed. I hope that if people look to INCITE tax, that they have a better experience, because now we feel screwed over and very weary of any tax professional. read more

Incite bought primecorporate who had been doing our taxes last 4 years. We were paying 800$ for 1individual and LLC. Incite now wants 2100$ to do the same taxes. Buy a company than try and stick the overpaid price tag to us filers. Yeah GFY...... Read the other reviews for 2024. Jessica, Debbie.... read more

PB Pros, the company we had only started using in 2022, sold to Incite Tax. When we found out, we called Incite to get the details. At that time, we were told that we would have a Client Manager assigned to us (as we had at PB Pros). After trying multiple times to get 'my' Client Manager to call, we were told that the plan we 'signed up' for (we did NOT sign up for a plan with Incite) will cost $350 per hour to speak to a CPA. This is an unethical business who refuses to honor the plan we were on when being purchased. A classic case of the innocent being caught in the middle of two companies who couldn't care less about their 'valued clients.' Both companies have earned a one-star review from us. read more

Awful customer service. I'm not sure this isn't a scam. They don't return calls or emails in a timely manner. Your Uncle Charlie can do a better job with your taxes. Avoid these people at all costs. A total rip off. read more

Great service, and communication, would highly recommend to new business owners. Very satisfied with the service

While they may be quick to respond when the problem is the IRS or other entities, they have a serious problem in addressing their own errors. After multiple attempts to work with the administration to address billing errors and receiving only emails making promises that are not fulfilled, I feel I have not recourse but to post this rating. read more

The folks like Nick Bowles at Incite Tax did a quick turnaround on my taxes and I was a to get them filed on time. They have tremendous knowledge about everything deductible. I really enjoy working with them. read more

Run as fast as you can away from them, they are all sales and no service. They took my money to do my tax returns last year and all documents were provided. It was a simple year to do. But after the deadline I had to find out on the IRS website that they never filed my taxes and now I'm being charged delinquent filing fees and I'm on the IRS's radar and had to spend more money hiring someone else. They didn't respond to my calls or emails about this. The only correspondence I received was them asking to set up a call to do my 2024 taxes! Horrible, they are scammers who don't finish the job and obviously could care less about their customers. They won't refund the money I paid them for a job they never did. read more

Terrible Company. When they mess up your taxes and cause fines with the IRS, they do everything to NOT help you, even though it's their fault. Stay away unless you want thousands of dollars in fines from the IRS. read more

Horrible place to do business with! Do not do business with this company. Do not use for personal or for business! Beware! They screwed up our taxes causing us to have penalties to pay to the IRS, then they refused to fix it and pay for the penalty incurred even though it was their advisors fault for filling incorrectly. We Asked them to fix their mistake and they said unfortunately they understand our frustration but they will not cover the amounts and tried to blame us for the mistake. Tried speaking with the owner and he was a rude & uncaring individual. Stay away from this company and the owner John Briggs! Don't believe a word that comes out of his or any of his associates mouths. I will never do business with this company ever again! People please beware of this company! DO NOT do business with Incite Tax! read more

These guys are completely overloaded and don't have enough tax professionals to handle the load. They make you pay ahead of time for their services, so you're locked in and can't go somewhere else. They say they take it seriously, but they don't do anything different. Plus, they only give you a 15-minute call with a tax professional, and you can only inquire through customer support for updates, which take days to respond to and are only generic timelines, if any timelines at all. read more

This business absorbed the tax service I had been using. I used them thinking that corporate take over is the way of the business world. That being said...old customers should be respected and served. Mine is a small business I run from home. Clearly, my business is not what's important to them. I was treated like we are the new sheriff in town, It's our way or the highway. Meaning, I was made to wait 30 plus days to get my taxes done. I was made feel that my business is not really important to them. read more

Terrible business, terrible customer service. They have been charging me a monthly fee for more than a year to make my taxes, and they didn't make them. It's April 24th, past Tax Day, and still nothing. This is a scam. When I send them an email, they reply with a generic email that doesn't say anything, really. PD. First and foremost, we want to assure you that we take your concerns very seriously. LOL, that is a lie, I have sent several emails and I get the same generic answer. Is May 10th, WHERE ARE MY TAXES???? very nice politically correct reply but you are not fixing anything, just PR. read more

Worst tax prep service. Slow in responding a very simple question (takes multiple days), tools are horrible (only a client portal for you to upload files), customer service is rude. it's not worth around $200/month for such a service providing negative values. When we cancelled the service there's still time left for what we have paid for, and they refused to provide service, wow... read more

I wasn't happy with this company at first because they are behind schedule. They are working to improve their services and are bogged down with their significant client list. When all was said and done, however, they proved to be knowledgeable and professional, making their best efforts to make me a happier client. read more

Total scam. They took our money, never did our taxes and do not respond to emails or phone calls. DO NOT USE THEM!

This company went through a merger, and evidently only certain accounts were transferred over to them. Instead of them being proactive by communicating to clients informing them of the status of their accounts, they waited until the client contacted them. When Incite tax was contactedthem they had no clue and they sent me a link that advised me to email Irssucks.com.. that is very unprofessional and ridiculous for a tax services company to have that kind of email. After approximately three weeks of emailing, calling I was finally able to get a hold of additional phone numbers and was able to reach someone with common sense. The individual gave me a number to the company that my account. As a result of this horrific experience with Incite, I would never trust these people with my tax information and I urge anyone out there that's looking into them as a company of choice please do not use them because they do not have their stuff together.. read more

They are a rip-off. Took $2900 for set up then wants $75 a month and you get no support other than a Facebook group.

Very slick sales very expensive, did not deliver Anything promised! Filed an extension on my tax basic return -could not tell me the estimated amount of tax I needed to pay to avoid penalties! still do not know the status of my tax return whether or not it has been e-filed or not. Communication is incredibly unprofessional, one of their VPs responded, trying to make the problems I was having with the company and their service my fault! I am trying to cancel my subscription and trying to find out the status of my tax return and I have emailed four times in the last week and have not received one response! Avoid at all cost! Absolute worst experience I've ever had with my finances in my entire life! read more

This company is not worth any of your time and or money. The owner responded with PCS and incite are two different companies yet they communicate together with getting my full refund for the services I paid for. Not the same but know each other very well and who to communicate with When getting a refund. it's like this happens all the time. They might be different on paper but they are still one and the same. Zero customer service and interactions with staff was laughable where Matt Hill told me "I was getting any help from him" after saying he was he to make a resolution. They said they wanted to listen but never set up a time to speak with me more damage control on their end. It was only after I wrote a review about the how they operate did I get any type of fixing the problem which they did not. My taxes were not filed. I have the email that says if you don't sign this new agreement we won't file just lies from the owner trying to save face on a google review. Offering a refund is not a form of customer service but to them it is but they weren't going to give me anything till I wrote the review. Do not use this company. They do not have the staff to actually file for all their clients. read more

if I could give a negative amount of stars, I would. Unresponsive other than the ability to charge you consistently.

This has been a phenomenal experience even though it was over the phone and online the attention to detail and the personal attention was awesome. Highly recommend them for any business or anyone looking to maximize tax returns. read more

Professional, knowledgeable, and fast service to get my taxes filed