1. Income Tax Etc

1. Income Tax Etc

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Ottawa, IL

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Income Tax Etc

5.0 (1 review)
Closed • 9:00 am - 4:30 pm

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Audit and conflict resolution support

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5 years ago

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Mediacom

Mediacom

(16 reviews)

This company boosts profits by charging local residents for anywhere from 2-3 weeks/year of non…read moreservice. Keep in mind that service for high speed internet from them can cost upwards of $5 per day. Then they claim it's regular maintenance in an effort to never credit residents for that downtime despite rising costs on a yearly basis. This should be the last company you choose to do business with.

I would give ZERO stars for Mediacom. The absolute worst customer service, high cost for little…read morevalue. Zero accountability at Mediacom. The cable set-top boxes have been an absolute nightmare since April. We get a letter stating that they were going to encrypt the channels and we were required to get set-top boxes for each TV in order to continue getting cable TV. We have had recurring issues with the high definition (HD) channels not displaying properly. It has taken FOUR technicians to come out to troubleshoot these issues. We have been overall very dissatisfied with the level of customer service provided by Mediacom. It should not require me to make more than one phone call and several hours with a customer service rep only to be told they need to send out a technician. The last three technicians Cody, Matt and Anthony (who is technician #101432) have been very helpful but we have wasted countless hours with Mediacom. May 28, 2024 was supposed to be a service call regarding our HD issues, and the technician Matt thought he was setting us up with internet!! For the record we were NOT signing up for internet, we already have fiber internet through Surf! Turns out the last customer service representative who was supposed to provide me a QUOTE for bundled internet and TV had actually signed us up for new internet WITHOUT MY CONSENT. Matt had canceled the service for us. I called Mediacom and spoke with a supervisor (Stephanie), who told me she was going to access the phone conversation between me and the customer service agent who signed us up for internet. She said she was handling it. Then a week later the HD went out AGAIN. On June 5, 2024 I wasted an hour and 20 minutes on the phone from 9:30pm until 10:50pm with a customer service rep named "Mae," customer rep number 19-C, who was clueless on how to help. I asked her FOUR times to transfer me to a supervisor. She ignored my requests until she finally said there was an agent free. That person "Michelle" tried to help me and failed, and said she had to send a technician the next day. I was promised a partial credit on my next statement from both "Mae" and "Michelle" for the HD issues but they wouldn't say how much the credit was. The technician (Anthony) who arrived June 6 did some troubleshooting and said the third set-top box was never registered to our account by Mediacom. How is this the customer's fault? I emailed customer support to complain on June 16 and got a reply that was a weak apology and they stated we were issued credits. Imagine my absolute disgust when I get the paper statement in the mail today and discover the credits they issued were a whopping $5.19. Plus the "change order" ie the Mediacom rep who ordered internet without my permission was charged and then removed. I emailed customer care again to express my dissatisfaction at the $5.19 credit. They sent me another apology today 6/18 and offered to give us 7 days of credits. This is still insulting and this should be at minimum a month's service waived, but I have spent WAY too much time and energy on these people. Will be researching other TV providers, perhaps satellite is the better way to go!

Income Tax Etc - taxservices - Updated July 2026

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