These guys were exceptional, especially Kyle who oversaw the project. The communication was great…read moreand everything proceeded in a nice orderly fashion. I would use them again for sure.

From the owner: Established in 1971, we are the "Longest Running Insurance Restoration Company", servicing the…read moreGreater Vancouver & Fraser Valley area. We are locally owned & operated, offering full restoration services.

It's rare these days to be able to call a company where real people answer calls and have the…read morepatience to listen and take the time to explain the options. Alan, the Project Manager from Genesis was exceptional. He is knowledgeable, professional, and kind, and shows a genuine desire to help people. He came right at the appointed time and was thorough despite his busy schedule. He came to assess if there was too much moisture still in the ceiling drywall from water that had leaked into the suite below mine a week earlier and provide an estimate on the cost to do repairs. Alan double-checked and triple-checked using his various tools. He was very patient to answer all our questions to our satisfaction. I highly recommend Genesis and will use their services again.

Genesis Restorations provided thorough, accommodating, and overall excellent service throughout our…read moreexperience with them as they renovated our clinic. The additional considerations required to do renovation work in a clinical space were managed smoothly and Genesis was able to fit the work required into our limited time constraints. We were able to navigate the city, infection prevention, and other contractor needs with ease because Genesis took on the brunt of the coordination efforts. The space was left looking even cleaner than it was prior to the renovation and we never had to worry about the work interfering with our patient care. Much appreciated, genesis!

Oh man, these guys are amazing! Joe has been so helpful and informative and Adam has kept me…read moreupdated pretty much daily on everything they are doing. I feel so blessed to have a company that cares about the work they're doing and the people they're helping. I will be recommending them to anyone in need of a restoration company. I've dealt with other restoration companies in the past but I've never had a group of people so invested in their quality of work and customer service like Epic! Thank-you, guy!

Great customer services - very knowledgeable staff all ready to help and will help you get your…read moreproject done not just safely but also within budget! Will be using them again as well referring them to family and friends!

I had the unfortunate situation of being stuck with Barclay Restorations. They were hired by my…read moreinsurance company to complete a renovation after a flood. It took them a year to complete the repairs on a small basement. I have an 800 square foot suite that has 2 bedrooms. The kitchen needed a total overall and some minor carpet and drywall repairs in the other parts of the suite. A 2 month job, they dragged out for 12. Their employees caused nothing but grief for my family, but here's the list -unplugged my freezer causing me to loose $300 of meat -left my door open when coming in/out 4 times my dog ran forcing me come home from work to find her -shabby repairs on drywall leaving tape lines, not applying mud or sanding -when putting old kitchen cabinets back (after they said they were going to replace) they drilled holes through the counter tops because their screws were too long, leaving my finish result looking like trash -instead of replacing bathroom vanity, they tried to put back old one that was smashed up from the demolition -painters got paint all over my bedroom and bathroom curtains -tried to tell me my hood vent for my stove was never connected and didn't want to hook it back up -left shotty electrical wiring in my kitchen causing a short and my lights flicking off/on endlessly (I paid to replace) -didn't replace light and outlet covers for my switched and plugs, had to buy and put in myself -damaged curtain rods and coat racks and didn't replace I had to purchase and install myself. -mismatched paint in my living room and instead of painting the whole wall tried to "blend" with the 6 year old paint that was existing -didn't reconnect my fridge water lines properly on completion, almost causing another flood. I was given endless promises from Shawn with dates and replacement products that never came to fruition. Took him 8 weeks to replace the dishwasher that his plumber broke and tired to also say it was never working before the flood. Employee didn't even screw the dishwasher into place.

From the owner: Barclay Restorations Ltd. – One Call. One Team. From Emergency to Rebuild…read more Proudly Canadian-owned and operated since 1971, Barclay Restorations is the trusted name for full-service restoration across the Lower Mainland and Fraser Valley. As a certified IICRC Firm, we house every critical trade under one roof—with in-house departments for Emergency Response, Water Technicians, Hazardous Materials Abatement, Contents Cleaning & Vaulted Storage, Custom Millwork, and Licensed Construction. This vertical integration ensures seamless service, faster recovery, and complete quality control on every project. No call centers—when you call us, you speak directly to a Barclay team member 24/7, 365 days a year. We're ready when disaster strikes. We specialize in Residential, Strata, Commercial, High-Value Homes, and Healthcare environments—handling everything from minor water intrusions to large-loss emergencies with unmatched precision and care. Every field team member holds IICRC certifications, ensuring industry-best practices from the moment we arrive to the final coat of paint. When it matters most, choose the company professionals trust. Choose Barclay. Restorations.

Do not let them on your property. We had a small fire with asbestos smoke. Their contents team…read moredoes not understand value of items. They threw away artwork from Brasil and S. Africa, where my family lived when I was growing up. I was not given the opportunity to mark items I wanted saved. The workers were not capable of evaluating items. Lastly, they disposed of a quilt made by my great grandmother. She was born during the Battle of Gettysburg. The quilt was stored in closed space under the stairs, far from the fire upstairs. Our insurance felt that no smoke would have entered the cubbyhole. They threw out 90% of our belongings and did poor documentation. I am waiting for compensation, but the lack of response to my concerns has prompted this review.

First Onsite fell far short of their claim of delivering an exceptional service experience. We…read morefound their workmanship shoddy and their project manager and site supervisor were anything but proactive. In fact the project manager's response to most every question was that he was too busy since he spends 8 hours on the road and then gets home to deal with 200-to-300 emails. Needless to say our concerns weren't heard or dealt with. First Onsite's project manager used a multitude of excuses for not to dealing with the numerous deficiencies left undone when the job was supposedly complete. His final assertion was that our home was a "hostile workplace", since senile senior citizen used emphatic language to request that a particular workman not be dispatched, was laughable. First Onsite offered around 10% of what our insurance company ultimately paid to correct the problems First Onsite left behind. One final thing worth noting is when I reviewed First Onsite's invoices on what they charged to our insurance company: these invoices were padded with items not performed, or items duplicated on another invoice to the tune of 20%. For that reason I question this company honesty.

We had a flood so this was a difficult time for us. SAH was really amazing. They communicated…read moreclearly and showed us they really did care about our home. Everything was completed in a timely fashion. Thank you SAH. We are very grateful.

From the owner: S.A.H. Disaster Restoration Services Ltd. is an Emergency Water, Fire, & Flood Disaster Restoration…read moreContractor, Biohazard Hazardous Materials Contractor, & Repair Contractor for home and business owners, strata corporations, strata agents, property managers, building managers, & insurance brokerages or insurance adjusters. We are available 24 hours a day, 365 days a year, & always ready to respond to your emergency restoration service call. We provide full service emergency response. Our technicians specialize in water & flood damage response, sewage extraction, fire & soot cleaning, wind and hail damage, asbestos abatement, bio hazard cleaning, mold remediation, drug decontamination, carpet cleaning, break & enter repair, & trauma scene decontamination. We maintain certification through the IICRC and are an accredited Better Business Bureau firm.

Marco and Hugo were very well mannered and responsive to questions aftermath. They repaired my…read moreinside foundation cracks and addressed the water leakage issue in a tight crawl space. Marco gave me very professional advice on prevention and their rate was fair. They also cleaned up after their service. They did a very fine job.

From the owner: We work with any insurance company. Quick Emergency…read moreResponse, we arrive in 60 minutes or less typically. Very knowledgeable & professional project managers & technicians. Call 604-683-5663

Well, after 4 months of ripping the ensuite apart for NO reason other than a "make work" project…read morethey finally showed up today March 1st, 2023 and it took them 1-1/2 hours to repair and replace the vanity. Now we will see how long till the plumber shows up because, well, "they work on their own schedule you know". No I didn't know!!! As for the carpet that was floating in 1" of water, well, well, well. What about the carpet was the reply. And this "joint", company is too good a word for them, is not a member of the BBB and should never, never be allowed to join. Their should be a spot for -0 stars. Bottom of the barrel is this place!

We had you service our building in Richmond at Rivers Reach on June 9th. It was a treacherous 5 or…read moreso hours of the worker viciously slamming our neighbors door non stop for hours on end. All of the residents were disgusted and annoyed! Have you no manners common sense or respect! I will make sure our strata never deals with you again!