Didn't show up at the scheduled time twice and ghosted the 2nd time. Not worth the effort to set up…read morea cleaning appointment with someone so unprofessional.

Insists she has to take photos inside your home "in case" you try to blame her for something…read more Treats customers like they're dishonest before even meeting them or seeing their home. A huge invasion of privacy. How do I know she's not scoping my home out for robbery? Once photos are on someone's phone, there's no telling where they could end up. I passed. In regards to her reply: She did not ask nicely. She insisted she had to do it. And no, I've never had any contractor take photos ( or even ask to ) of work they've done inside my home and we've had several upgrades done in the past few years. I've already hired someone else who knows how to treat customers. I've already contacted yelp also. I never even looked at your photo! I don't care if you're pink with purple polka dots! Go ahead. Call a lawyer. It's all in the messages. Can't sue someone for telling the truth. See how this person reacts? With threats. Not scared. I've got a lawyer too.

DO NOT USE Brits Housekeeping! I asked for a Spring Cleaning…read moreand Brit said she would "Deep Clean" everything. She said it would cost extra if they had to move stuff, so I "precleaned" so all they had to do was the cleaning. She and her helper were at the house less than 4 hours and "Deep Cleaned" the kitchen, living room and dining room. When she got to the house she texted me asking for payment, before she left she asked for payment and several times throughtout the day. I paid her before I got home to see the poor cleaning job Brit had done. She missed sweeping and mopping under the heat registers, the window sills, the cobwebs in the corners, the dust on the TV, picture frames,and lamp shade or ceiling fan. Didn't wipe down the walls, didn't clean the couch, futon or loveseats. Didn't clean under or behind the loveseat or couch. Didn't clean the oven. I sent pictures and said I was very disappointed with the work she had done. She said she was at work and didn't have her phone and couldn't respond. I paid her what she asked for and all I wanted was the job to be done. Now the house is still not clean and since she has not responded, it's obvious she's not willing to make it right.

If you want your home cleaned DO NOT hire this person!!!…read more I booked an appointment for Brit to come and Deep Clean a 1 bed/1 bath home that had not been occupied for awhile. She cancelled the first appointment after she was already supposed to be at the house and rescheduled me. She then cam out the following week while I was gone, so I left cash on the counter for her. She left after 1 hour of "cleaning" in which she cleaned 4 total surfaces and did not dust a thing. There was dust and cobwebs still hanging from the ceiling fans, all over the windows and window sills, nose prints from dogs on all the windows and accumulated dust on every single surface other than the 4 she actually cleaned. Nothing was dusted or "deep cleaned" by any definition. I then called her to explain and give her the opportunity to come back and make it right and finish the job. She continued to yell at me and say she did everything that I said she didn't. I then sent her a picture of the dust and cobwebs and she apologized then continued to blame it on her "employee", the neighbors told me her so called employee looked like her very young daughter. She then booked a day the following week to come out and finish the job and NEVER SHOWED UP. I am now out the $160 I paid and now have to do the job I paid her for myself.

Request chimney sweeping. Had them simply ghost me twice. Gave them a second chance and they…read moredecided to go do other jobs. I really needed the work done for the winter. They have very bad organization, and would rather argue with me via text. Very poor service. Best avoided. And no, it wasn't raining both days. The owner has been pursuing me across the Internet now for posting a legitimate complaint. She seems determined to start a fight, so you know, now you should REALLY avoid them. Obviously not run by adults.

Broom Hilda did a great job cleaning my house. I had unexpected guests coming and needed the whole…read morehouse cleaned - communication vis text messages was quick, clear and, concise. They were on time, thorough, and efficient; a real lifesaver!

Everything went well, prompt professional service! What else could you ask fpr! As I said!read more

No show on first trial appointment. Cleaner was "unwell". Notification was at8:06 for an 8:00 appt…read more I had arranged my day around this and paid a substantial advance deposit, which I'm told will be refunded.

The team did a fantastic job - they really took the time to clean well, asked about our…read morepreferences, arrived on time, and had a wonderful attitude about it all. The company was professional and communicated with us about all the details in a clear and efficient way. The process was transparent and went as smoothly as possible. HIGHLY recommend.

We were quoted $450 dollars. My understanding was that the quote was to clean a 4 bedroom house and…read moreattached studio apartment. On the day of the cleaning, the apartment was cleaned (very well), and the house was not cleaned, and we were billed $249 plus tax ($269 total). I called to try to figure out what had happened and was told that the quote was only for the apartment, and that the charge was lower because the apartment was cleaner than expected. So, it is either a $450 quote to clean a studio apartment, or a $450 quote for both house and apartment which turns into a $270 charge just for the apartment (which was small and recently cleaned already). In either case, I never would have agreed to a $270 cleaning fee for the apartment, which I could have polished up myself in an hour or two.

Thank you BH Cleaning team! We have been having our small medical offices cleaned by this company…read morefor a few months now and have always been very happy. They return calls quickly, show up on time, if there's a snowstorm they call and work to arrange an alternate time to come. I'm sure they're just as great for residential services. Glad to have found them!

From the owner: Ithaca is Gorges… We Keep It That Way! At BH Cleaning, we…read morebelieve that a clean space is a happy space. With a passion for cleanliness and a commitment to excellence, we provide top-quality cleaning services tailored to meet the unique needs of our clients. Whether you’re a busy homeowner, a thriving business, or in need of specialized cleaning, our dedicated team is here to help.

This company is a joke. The guy spent 8 hours in a 2BD 1.5 BH. A clean house m. I hired a deep…read morecleaning service and basic stuff of left dirty. Terrible experience. Run!

I booked the service two weeks in advance. They charged me a week earlier than they stated they…read morewould. When I called them, they said "oh that wouldn't happen! Let me check." They checked realized they charged me said that they would refund my money immediately. It took three days to get my funds back. The day that they were supposed to arrive, 45 minutes before they arrive, I get a call and they tell me that the crew that was supposed to be here at 9 AM has Covid which I understand not wanting to send people with Covid to a Customer's house which I can truly appreciate however I am moving the following day and they could not Give me a close enough time to accommodate for the situation. They told me they could be here at one, but I had to go to work at that point and I have animals in the house. I do not feel comfortable with leaving people in my home when I'm not here, especially after reading the yelp reviews. I'm highly disappointed, irritated that they took my money and could not accommodate for the move out. I do not recommend find someone more reliable.

Much better the second time. Company offered to redo cleaning, and it was more thorough. I'll give…read morethem another shot.

Changed my time without even asking if it would work for me. Basic cleaning ended up being barely 1…read more& 1/2 hours. Rushed through everything. Left countertops sticky, used one swiffer type pad to mop which left floors smeared and not really clean, obvious soap scum grit left in tub and sinks. No power nozzle to do rugs, so not really clean either. Dirt on bare floor in several places. Not worth the price. I'll keep doing it myself before I accept that level of "service". Update: They practically begged me to allow a them a second chance which I agreed to. They admitted the person they sent was a brand new hire with no training and no experience. Two persons came a second time and did a good job. However they left without even telling us they were done or saying goodbye...and therefore did not get the payment I had ready or their tips. I was in another room to stay out of their way, they knew where I was and couldn't give a little shout out they were done? Kind of rude. I took a look when everything got quiet all of a sudden. Odd way to do business.