Beautiful community love the amenities such as gym, pool, event room and package locker!!read more

Since my last review, the office staff has gotten exponentially worse as far as responding to…read moreemails and phone calls. You're lucky to even hear back. Kiaira doesn't follow up like she says she will-- she just says what she needs to in order for you to leave her alone. Even the area manager, Elisa, will do the same thing. The only good thing about this property is the maintenance team. I've always appreciated Dustin and Chris' work ethic and prompt response time. Unfortunately, their efforts are being overshadowed by the office's poor customer service.

New to this complex but so far my experience has been more than satisfactory! The grounds itself…read moreis well kept, super clean. Residents seem respectable about the rules here. Resident patios and stairwell entrances are not piling of junk/personal items or debris. The big main garbages near my unit are regularly dispensed & not usually piling. Wish there was a large bin for recycling plastics but I can't complain. Alyssa has been so quick to respond and helpful with my transitional questions and so far I had a minor service needed for the tub and maintenance came quick, within 24 hours. I'm currently experiencing an issue with the washing machine but the maintenance guy is here already, even if I just put the order in today! The pool by the office is warm and the pool restrooms are super well kept as well & always well stocked. I haven't used the bigger washing machines/dryers & will need to learn how to use the credits but I love the idea that actual coins aren't needed & that we have access to use since our in unit W/D are small. The gym restroom and the gym is well kept also but I noticed one of the machines doesn't have a cable working for it but the other equipment are functional. No issues with parking either. It's usually super quiet here and I hardly see my neighbors. Although I haven't attended - I love how the complex holds community events. I've seen a couple roaches (5-6) on different occasions in my complex but it's expected because of the 707 heat. Idk. Just be sure to keep your space clean! Hope not to see an increase. Overall, I'm happy at my new home after living in SF for 47 years. Ty, Sycamore for making my family & I feel welcomed and taken care of so far.

The maintenance Team's, Reggie, did a spectacular job of responding to a work order in a quick,…read moretimely manner and also following up on fixing the issue. Very professional!

DO NOT LIVE HERE! If…read moreI could give this place zero stars, I would. The maintenance team and office manager are professional and willing to work with tenants, but upper management especially Area Manager Elisa is the reason this place is unbearable. From the moment I arrived at the office, it was clear she didn't want to speak with me one-on-one. She refused to meet with me in her office and instead racially profiled me, constantly reminding me that cameras were everywhere, as if I were a threat. She then excused herself from the conversation, closed the office door, took a picture of me through the office window, and shut the blinds for humiliating and completely unprofessional behavior. To make matters worse, she didn't even read my initial email before hastily looping in others to handle the situation instead of addressing it herself. Elisa's dismissiveness, lack of basic customer service skills, and blatant disrespect for tenants make this an all-around horrible place to live. Don't walk RUN from this place!

Beautiful community and the staff goes over and beyond to keep this complex up to standard.read more

we came to tour the apartments here recently and had our hopes up, but there were some pretty…read morealarming things that made us walk away almost instantly. 1. when we came to our appointment, the ladies in front were trying to just pass us along to each other and didn't seem like they wanted to give us the tour. literally kept going back and forth "a) do you wanna take them? b) no? you can take them? a) oh i have an appointment coming up. b) i do too" at this point, we didn't feel welcomed nor did we feel like they were interested in showing us any apartments. 2. when we leave the leasing office, the lady who did help us was very friendly at this point, but she didn't know where anything was? we were walking back and forth and she didn't know where the unit she was trying to take us to was. that's fine, just thrown off by that. 3. we get to the townhome (2 bed 1.5 bath) and immediately as you enter, there is a strong odor (smoke + just dirty smell). we still gave it a chance to look through the unit. the first floor was fine until i checked out the kitchen area. i opened the freezer and to my surprise, there was a cockroach. my partner went upstairs to check it out and i followed up shortly after. as soon as i get to the top of the stairs, he points to the bathroom. i peak in and it is absolutely disgusting. the tub had mold + brown stains all over, the toilet was dirty, dust everywhere, and there was a huge hole in the floor that was filthy. we peaked into the bedrooms quickly and decided that was enough. 4. we asked if there were any other unit available to view and although the lady said they had a few, she didn't take us to them. she didn't show us any of the amenities (pool, gym(?), etc, heck i have no idea what they have to offer since nothing was shown/told to us). before i knew it, she walked us back to the leasing office and just handed me a brochure. didn't ask if i had any questions, didn't provide pricing, nothing. this was one of the worst experiences we've had touring apartments. please don't show/tour a unit if it isn't ready, because if that's the standard this place is okay with showing, i can't imagine actually living here.

Love renew park blu. Trinity takes care of their residents. Would recommend to family and friends.read more

It's been about a month since me and my mom have moved in I cannot say enough positive things. The…read moremanagement maintenance and the residence have been wonderful. I really like the feature how they text you to see how things are going and if there's anything I can do to help which I really love that. I would say the management has gone above and beyond as well as maintenance. Getting maintenance request has been very quick very professional. And I absolutely love our neighbors. They're very friendly and quiet. One other feature I really like is how you can use your phone to unlock the laundry the pool and the gym, which is very nice. thanks again for not only being so professional and courteous with so much kindness, but giving me my mom and my cat such a warm welcome in continuous care It's nice to say I have a place to come home too that I actually love. Here's some pictures I've attached. From the inside when we moved in and some pictures of the outside.

Highly recommend checking out this property. The units are good size, the staff is friendly and…read moremaintenance is quick with service requests.

MAX is the BEST!!! The conduit during staff transitioning and getting to the bottom of outstanding,…read moreneglected and/or lingering issues. He has been at Homecoming since prior to my moving in 2012.(Natomas location). Max is hard-working, dedicated and conscientious of his responsibilities.. Lewis Apts.is fortunate to have you on their team and with your length of tenure. Max, thanks for being here and really caring for the residents while at the same time maintaining your professionalism and loyalty to the company. You are highly respected and appreciated for all you have done throughout the many years here at HC! What would we do without you Max! Via a grateful resident.!

I brought legitimate concerns to the office multiple times months ago and quickly learned that…read morenothing gets resolved here. They simply do not answer their phone during business hours and if you leave a voicemail, don't hold your breath waiting for a callback. We used to call and leave messages about loud music that vibrated through our walls during the day, making it nearly impossible to work from home. Not once did we receive a return call. So we went into the office in person, showed them a video of exactly what we were dealing with, and was told they would speak to the neighbor. They never showed up. The noise continued almost daily. Emails go unanswered too, so your only option is to walk in and hope someone is available. It genuinely feels like they are actively avoiding tenants rather than addressing problems. After this pattern of neglect, we don't feel comfortable attaching our name to this review. We've seen how management treats residents and don't want risk retaliation for sharing the truth. Unfortunately, this feels like our only option left to warn future residents about what they should expect. If you are considering moving here, be prepared to handle every problem on your own. Do not expect any help or accountability from the office. They are happy to take your rent money but refuse to provide even basic customer service.

What a lovely community! I was contacted to provide face painting services at their residential…read moreHalloween event a few days ago. First off, the property is lovely. Clean and appears modern. The staff was kind, welcoming, and honestly, I appreciate staff who go above and beyond like this to help make the community they serve feel special and connected. There was a bounce house, a food truck, table with candy, some outdoors games, and of course, face painting! Everyone was nice and considerate. I'd love to come back and see everyone again should they invite me back. ‍

The parking in this apartment complex is horrible. They give you a sticker for your window that…read moreshows you can park in the complex or you have to park outside. There are also designated guest areas that residents are not allowed to park in. They are signs all over the place that states you need a parking pass to park inside, or you will be towed. It would be nice if they uphold the rules. There are so many people that park inside with no permit, to the point there are no parking spots for the permitted residents. I have never seen anyone get towed for being in the complex without a permit. I have complained numerous times about the parking issue. They say stuff, but nothing is ever done, even with photo proof. There is also a "security company" that "patrols" once at night and they don't check the cars. If you have more than one car good luck finding a spot. They also do not keep the residents informed on anything that is going on in the complex. The gate was broken for about 4 months with no email to explain what was going on. Now they are ripping up the landscaping with no explanation.

Review of Shore Park Apartments (a "Luxury" Experience )…read more If you're considering moving into Shore Park Apartments, do yourself a favor and think twice. On the surface, the complex presents itself as modern and professional, but once you've signed the lease, the cracks (literally and figuratively) begin to show. Move-In Disaster On the very day we were scheduled to move into what we were promised was a luxury unit--with a set deposit already agreed upon--we were suddenly told, "Oh, actually, it's not luxury, it's just 'upgraded.'" Excuse me? That's not what we signed for. I refused, so they "fixed" it--by demanding we pay hundreds more dollars with one day's notice. Not only was this a bait-and-switch, it also left us scrambling with one less day to move all of our belongings. Real classy. And this so-called luxury unit? Our dryer didn't work for an entire month. Imagine paying Shore Park prices and having to drag laundry baskets around because management couldn't be bothered to provide a working appliance. That's their version of "luxury." Maintenance Circus Maintenance here is not just unreliable--it's gross. We were told by their own team that workers would literally chew tobacco and spit on people's floors. And honestly, I believe it, because every time they came into my apartment, they left a mess behind. I found dirt, leaves, and random debris scattered through my home after they "worked" on something, with zero effort to clean it up. And if that wasn't enough, one time the gardeners actually used a blower to push dirt and leaves right under my front door. Why? Because there is no weather stripping on the doors. I spent forever cleaning up a mess that never should've happened in the first place. Bugs, Bugs, and More Bugs Let's talk about the "pest control." Supposedly they spray weekly. If that's true, someone should check what's actually in the sprayer--air? Because my patio was completely unusable due to giant spider infestations. I'm not talking a few webs--I mean massive spiders covering the entire space, making it impossible to sit outside. And the infestation wasn't limited to the patio. I had spiders in my living room, spiders in my bedroom... because who doesn't want to sleep with a side of arachnophobia? Day-to-Day Living Noise is constant, the property feels neglected, and communication from staff is dismissive at best, rude at worst. You'll quickly learn that your concerns are treated like optional reading. Move-Out & Deposit Fun Here's where things really shine. California law requires landlords to return deposits within 21 days. Shore Park? They apparently run on "Shore Park time," where deadlines are more of a suggestion. My deposit refund was late, and they tried to tack on a laundry list of inflated "cleaning" and "carpet" charges that were laughable. According to them, living in your apartment like a normal human being is grounds for hundreds of dollars in deductions. I guess we should all float above the carpet to keep it in showroom condition. Final Thoughts And here's the kicker: after I escalated everything to their corporate bosses, it turns out what Shore Park's management did wasn't even legal. Corporate confirmed it, and--surprise, surprise--I got my full deposit back. So not only was I right and they were wrong, but they wasted my time, stressed me out, and tried to keep money they weren't entitled to. So let me spell it out: If you move here, expect to fight for what you're owed, expect management to twist the rules until someone higher up checks them, and expect the bare minimum dressed up as "luxury." I've lived it, I've fought it, and I won. My advice? Save yourself the drama and just don't move in.

I highly advise everyone to think twice before choosing to move here. The noise pollution and lack…read moreof consideration from neighbors who play loud music from as early as 7am in the morning to as late as 10pm at night. There are elderly tenants that live here as well as young children. These walls are thin. We can hear everything. Also the loud bass from the cars that literally vibrates every room inside of these apartments. I've also emailed complaints to the community manager with no resolution in sight. DO NOT MOVE HERE!!!!! YOU WILL REGRET IT.