High hopes, very disappointing. She might be ok for 1 couple going to just 1 location, but don't…read morehave her do anything else. Didn't return emails or keep us updated. I would ask a question and she'd say 'I'll look into it'. 4 days later I'd have to email again. Then a 3rd time, specifically saying, "Please respond to my emails." Examples: 4 friends traveling on a river cruise. 1 person flying home from Paris & 3 from Nice. She could not get the flight dates right. She had 2 of us flying back from Paris. It was corrected after several emails. When flights were finally booked 6 weeks before leaving, we noticed she booked 2 of the travelers returning a different day. The exact dates and travelers were sent in 2 separate emails 6 mo. before the trip. I emailed to find out what time we disembark from the cruise. 5 days later she'd respond that she was at a bridal show + would look into it in a couple days. When she did reply, she said it was 10 a.m., even though we would be docked from the night before. I told her I wanted to leave at 8 & she said I couldn't because we had to "clear customs". There are no customs. We took a river cruise leaving & returning at the same location. When I questioned her on this she said it was Viking's policy. I called Viking myself & they said there were no restrictions and could leave anytime, even the night before. 2 months before the trip, I asked for extra leg room seats + would pay the extra cost. No response. After 4 days & a follow-up email, she said she'd have the air department look into it. 4 weeks before leaving I sent a reminder. 12 days before leaving + I had to ask again. I finally called the airline directly & changed my seat to a better economy seat. She emailed me that she just changed my seat to another economy seat. I looked it up & saw it had 'restricted leg room'. I had to ask her to change it back. In the meantime, after I changed all seats to what I wanted, they all changed. I had to call the airline again to change them back.

I would highly advise against booking your honeymoon with J Sullivan Travel! I normally don't write…read morebad reviews because I can usually understand that things happen and people work hard for their job, but Jen definitely did not work hard. She was very persistent in the beginning to get us to book with her which is great! It took us some time to decide since we were in the process of moving and wedding planning but then officially decided the first of January for our August honeymoon. We booked and didn't book flights at the time since there was still a lot of time until we left and prices were high, come April, I had to reach out to Jen NUMEROUS times to help book our flights it took over a month to get this done. I would be fine doing it myself but we paid extra for the travel insurance given COVID and the flights would only be refundable if booked through Jen. Now I get that people are busy, but when we proceeded to call her after about five emails of her saying "I will look into it" and never got back to us; she was very, very rude. Once again, I get if we were giving attitude but we were not! We were very nice and calm and understanding and would thank her when she did do something for us. Now comes the worst part- she got both my fiancés and my name wrong throughout the whole booking process. I noticed it and had to call to inform her. She told me she took care of it don't worry and don't change anything! Well, when we go to check into our flight the day before we leave we couldn't. We had to take time the day after our wedding to go up to the airport and luckily the attendant at Southwest was so kind to change our information for us to the correct spelling. She even upgraded our seating for free since we couldn't check in correctly we weren't going to be able to sit together for our honeymoon on a 5 hour international flight because Jen initially messed up, said she "handled it" when brought to her attention on numerous occasions and didn't. Now that we fixed the flights, we tried to fix the resort reservation. We already called the resort once and got charged for calling out of country to confirm our reservations since Jen kept giving us incorrect confirmation numbers. So we were going to call and pay AGAIN however reservations was closed. We called Jen, no answer and her voicemail box was full and we left the next morning at 6 am. So we called funjet above her, funjet said WE would have to call the resort the next day even though we were going to be on our flight the whole morning until we got to Punta Cana anyways. After I assured them they needed to fix the scenario, they agreed and said they would handle it. Well, they didn't. We arrived to a different country and our transfer service was with the incorrect name. As was everything with the hotel reservation. WE sorted everything our ourself over Jen's mistakes brought to her attention months prior on many occasions. With that being said, you would be much better booking your vacation yourself rather than using J Sullivan Travel, she truly is the only professional I worked with during my whole wedding process that gave incredible unnecessary stress!

This is the second trip I've booked with Lisa and she was wonderful from the first time I contacted…read moreher through the time I got home. She kept me up to date on my tours and made alternate selections when a tour got cancelled (due to COVID). I added tours throughout my 3 week stay in Egypt and Lisa booked tours for me within hours for the next day. She will stand by you throughout your entire adventure. Can't say enough good about her. Debbie Urban

This Residence Inn was pretty solid, I think it really punched above its weight in a few ways…read more First, it had a modern feel. Yes, the room itself was smaller than other properties, but all the furniture and fixtures felt new and worked well. Good shower, good quality mattress, no complaints. In exchange for a smaller room, the common area amenities were great, especially the spacious fitness center. It was a nice space with a good number of cardio machines in addition to the usual chain hotel weightlifting equipment (dumbbells up to 50 lbs, a cable machine, a few benches). There's also a small pool on property, and a nice patio in the back with a modern fire pit. The parking garage is also behind the hotel, and was convenient and easy to use. They charge $25 nightly which felt steep, but it nice to have peace of mind leaving my car there. I liked the location outside the city center (basically on Cleveland Clinic's campus). It was convenient for driving out towards the national park, and still very easy to get into downtown without issue. Overall a solid stay, and a good value!

This is not a fancy hotel…read more Clean. Good toilet paper. The soft kind. Good Kleenex facial tissues. The soft kind. Good water pressure and good amount of hot water. Did not like the way the shower door opens in relation to the shower head --water sprays out a little. Toiletries like shampoo and conditioner did not smell high end. Comfortable beds. Good breakfast w assorted proteins--egg sausage--carbs--hash browns, cereal etc. Coffee w available to go cups and creamer so you can help yourself. Clean buffet area and clean breakfast area. Spacious room w full kitchen which we did not use. Unclear why we booked this large of a room w amenities we didn't Need or use. But if you stay more than a day--a full sized fridge and kitchen are fire!! I would gladly trade shi-shi toiletries for a good kitchen in that case! Very Good for what it is. 5/5 Don't expect people to kowtow to you but the folks are nice enough. Sorry no good pics. Was tired. We got in late.

We have used big sky travel the last couple years and Diane makes so easy to book a vacation, I…read morerecommend her to everyone! She awesome, she does all the leg work and makes it soooo easy to travel ! She will come to your house or whatever makes life easier for you to plan a trip!!!

We booked our father/son trip with Canary 8 months ago and made payments over that time to ease the…read morebrunt of a one time payment. Jill was amazing in every way and communicated the entire time. She was also by our side the entire trip and walked us through the little things that we would've otherwise overlooked. We are already working on next year's trip!

We have used Canary Travel for all of our trips from Mexico to Jamaica! This trip we celebrated…read moreBirthdays! Secrets Breathless was fantastic and definitely will be back. We can not Thank Canary Travel enough for making every trip easy and enjoyable.

Just came back from NYC. Everything was perfect! Our bus had a flat on our last day as we were…read morefinishing breakfast which delayed coming home later but the hotel and our tour guide were very professional with 55 or more people. We were lucky we didn't get stuck in Times Square Saturday night with the flat tire, we'd probably still be there! Our driver Al was the BEST! You should see the way he drove in Manhattan with all the traffic and pedestrians. He could maneuver our coach down a one way street between a parked catering truck and a big box truck! Russ our tour guide was fabulous as well. Very personable, informative and all around fun. Once I recover from this trip I'm going to look up another destination with this duo. Personally, I give this tour a 11/10. They went above and beyond. Thank you Al, Russ and Great Day Tours!

We used Great Day for our wedding transportation for gursts from hotel to venue and venue back to…read morehotel at the end of the reception. They were on time and were able to provide us with a large 55 passenger bus which was great to transfer a lot of people at once. In the world of wedding where anytime you put the word wedding in it the price increases by 3x, Great day was really well priced compared to any other transportation company I spoke with. They were quick to respond and flexible to changes of location as wedding plans evolved. My friends also used them and had a good experience as well. Only 1 negative was at the end of the night going back to the hotel the radio was not working so that kinda put a damper on things but lucky in today's age we have phones and played music on our phones to help keep the party rolling. I would highly recommend.

I can't remember the name of the young woman who checked us in on arrival but she was so…read moreinformative, helpful and a delight. Also shout out to Cressida (I think) who managed the breakfast and also "Unique" the staff person at checkout. Our king-size room had a great view, and overall was just fine for our two nights stay. As others have mentioned, the breakfast buffet, as well as the evening snacks and drinks were good. This is not a luxury resort or hotel but for every day travelers who don't have unlimited budgets this was a great stay. A perfect location for us. I would definitely recommend and if I am out this way again would stay. The three staff people we dealt with were outstanding.

Housekeeping never even showed up to bring a towel or empty the trash for a 5 day stay. Only one…read moreworking elevator so there were lines to get up to rooms. Bed was lumpy and I felt like I was sinking into it. I'm a small person but the towels were tiny - barely enough to wrap around my head after washing my hair. Front desk staff was was very friendly and it's located in a nice area but I probably wouldn't stay here again.

Claudia made our trip to Spain and Portugal everything I'd hoped for. I knew a few points of…read moreinterest I wanted to hit but beyond that I was overwhelmed by the possibilities. Claudia helped us narrow down what would be of particular interest to us based on a conversation we had at the beginning of the planning stage. As a result, our trip was steeped in the culture, history, and food of region. Our hotels in every city were luxurious but also full of character and history. We had tours, in Lisbon, Seville, Cordoba, Toledo, Madrid, and Barcelona, some small groups and some private, and all were excellent with knowledgeable and charming guides that showed us things I'm sure I would have missed otherwise. She went above and beyond when our flight home was cancelled and helped us book a hotel for the night. Everyone was saying we would probably not find anything because there was a big soccer match playing that night and nearly everything was booked up. Plus it was probably 7 AM her time when I texted her! But she came through. We will work with her again, no doubt. She's a treasure.

Claudia Austin has arranged two magnificent overseas trips for our family--one to Greece two years…read moreago and one to Spain for 11 days from which we just returned. She is a dream with whom to work--asking carefully about the kinds of accommodations we'd want, where, what we want to see, and activities we might want to do, etc. She listens to her clients. During our trip to Greece, she had to make numerous last minute changes to deal with family schedules and handled them with aplomb and accuracy. Our recent trip to Spain was a triumph thanks to Claudia. For our first nights in Spain, she set us up with the Hotel Colon overlooking the Barcelona Cathedral and later arranged private tours of the Alhambra in Granada and in Cordoba. The tour we had of the Alhambra in Granada was the best tour of any site I've ever received in a lifetime of travel. Our rail travel, hotels--everything was fantastic. She even called ahead in Madrid to be sure the Ramirez guitar shop would be open when we were there! The result, a brand new Preludio #1 for me. How great is that? Having worked with Claudia twice, and with great success, she will be our family's first call when next we travel overseas. All of us would recommend her in the highest possible terms.