While parking at Crocker Park can sometimes be a hassle, the staff at this AAA office make up for…read moreit with how helpful they are! I stopped in for the first time to order some foreign currency and pick up an EZ Pass, and they took care of me very quickly. The staff member O worked with also was able to talk to me knowledgeable you about options I didn't know about without making me feel pressured or like she was giving me a sales pitch. Though this location is a little out of the way for me, I will definitely come back for future help with my travel services!

Terrible/ NON existant Customer service. Have Auto and Home Insurance with them. When you call for…read moreany questions or to respond to documents they send you (that require a response from you), you get a computer who answers the phone, then sent to another automated answering, then hung up on multiple times. They used to have a dedicated insurance rep who would handle your policy. No more, and no one calls back. When I finally got through to a line, it was an answering machine. Once for a Jack Long who never called back (it has been 13 days since I called). And twice for a Beth Schwartzo (sp?). Tried to call again today, got transfered to Beth again - machine says her answering machine is full and then transfers me to start the whole cycle all over again. NOT RECOMMENDED for Insurance purchases at all!!!!

High hopes, very disappointing. She might be ok for 1 couple going to just 1 location, but don't…read morehave her do anything else. Didn't return emails or keep us updated. I would ask a question and she'd say 'I'll look into it'. 4 days later I'd have to email again. Then a 3rd time, specifically saying, "Please respond to my emails." Examples: 4 friends traveling on a river cruise. 1 person flying home from Paris & 3 from Nice. She could not get the flight dates right. She had 2 of us flying back from Paris. It was corrected after several emails. When flights were finally booked 6 weeks before leaving, we noticed she booked 2 of the travelers returning a different day. The exact dates and travelers were sent in 2 separate emails 6 mo. before the trip. I emailed to find out what time we disembark from the cruise. 5 days later she'd respond that she was at a bridal show + would look into it in a couple days. When she did reply, she said it was 10 a.m., even though we would be docked from the night before. I told her I wanted to leave at 8 & she said I couldn't because we had to "clear customs". There are no customs. We took a river cruise leaving & returning at the same location. When I questioned her on this she said it was Viking's policy. I called Viking myself & they said there were no restrictions and could leave anytime, even the night before. 2 months before the trip, I asked for extra leg room seats + would pay the extra cost. No response. After 4 days & a follow-up email, she said she'd have the air department look into it. 4 weeks before leaving I sent a reminder. 12 days before leaving + I had to ask again. I finally called the airline directly & changed my seat to a better economy seat. She emailed me that she just changed my seat to another economy seat. I looked it up & saw it had 'restricted leg room'. I had to ask her to change it back. In the meantime, after I changed all seats to what I wanted, they all changed. I had to call the airline again to change them back.

I would highly advise against booking your honeymoon with J Sullivan Travel! I normally don't write…read morebad reviews because I can usually understand that things happen and people work hard for their job, but Jen definitely did not work hard. She was very persistent in the beginning to get us to book with her which is great! It took us some time to decide since we were in the process of moving and wedding planning but then officially decided the first of January for our August honeymoon. We booked and didn't book flights at the time since there was still a lot of time until we left and prices were high, come April, I had to reach out to Jen NUMEROUS times to help book our flights it took over a month to get this done. I would be fine doing it myself but we paid extra for the travel insurance given COVID and the flights would only be refundable if booked through Jen. Now I get that people are busy, but when we proceeded to call her after about five emails of her saying "I will look into it" and never got back to us; she was very, very rude. Once again, I get if we were giving attitude but we were not! We were very nice and calm and understanding and would thank her when she did do something for us. Now comes the worst part- she got both my fiancés and my name wrong throughout the whole booking process. I noticed it and had to call to inform her. She told me she took care of it don't worry and don't change anything! Well, when we go to check into our flight the day before we leave we couldn't. We had to take time the day after our wedding to go up to the airport and luckily the attendant at Southwest was so kind to change our information for us to the correct spelling. She even upgraded our seating for free since we couldn't check in correctly we weren't going to be able to sit together for our honeymoon on a 5 hour international flight because Jen initially messed up, said she "handled it" when brought to her attention on numerous occasions and didn't. Now that we fixed the flights, we tried to fix the resort reservation. We already called the resort once and got charged for calling out of country to confirm our reservations since Jen kept giving us incorrect confirmation numbers. So we were going to call and pay AGAIN however reservations was closed. We called Jen, no answer and her voicemail box was full and we left the next morning at 6 am. So we called funjet above her, funjet said WE would have to call the resort the next day even though we were going to be on our flight the whole morning until we got to Punta Cana anyways. After I assured them they needed to fix the scenario, they agreed and said they would handle it. Well, they didn't. We arrived to a different country and our transfer service was with the incorrect name. As was everything with the hotel reservation. WE sorted everything our ourself over Jen's mistakes brought to her attention months prior on many occasions. With that being said, you would be much better booking your vacation yourself rather than using J Sullivan Travel, she truly is the only professional I worked with during my whole wedding process that gave incredible unnecessary stress!

Experts at planning our family travel. They always have the…read morecapability to get us a better price than if we try to plan ourselves. More for your money to use these professionals! We have been loyal customers since 1994.

You would think in our world of computers and google that one wouldn't need a travel agent..but…read morewhen you do need one, or are second guessing your choices, Travel Leaders is a perfect option. I have used Kathy multiple times and love her enthusiasm and suggestions! Not to mention her fb posts are hilarious

Called for help booking international tickets and Herma informed me they weren't willing to work…read morewith anyone who hadn't booked through them before. FABULOUS customer acquisition strategy you have there! I explained that we are a mixed dual citizenship couple and fully aware of all the current issues involved with traveling to the EU right now, and that we were purchasing travel insurance to handle the potential problems I'd identified. She tried to convince me insurance wouldn't cover it. Well. Guess you don't want money OR new customers. Good luck with that!

These gals are wonderful. They really take the time to get to know your needs and what you are…read morelooking for out of your trip. They are very well traveled themselves so they have a lot of first hand knowledge to bring to your planning. They are pleasant to work with and are excellent at answering questions. Especially when planning for a group, coordinating can be so much more involved than you realize. Why not let them handle the details?

I used ProTrav dozens of times. They consistently find me the best price, and can often help with…read morethings you just can't get online (like discounted upgrades). They also know the lay of the land, pricing-wise, and can tell if a fare will go down in the near future, ensuring I buy at the right time. They charge $35 to book a flight and I always feel like it's worth it... especially when I need someone to call during the trip if a flight is cancelled or hotel overbooked. No 20 minute holds or off-shore phone reps with this company. Highly recommended.

So this gal is doing some Thailand island hopping for her birthday and I was looking for a travel…read moreagent to help with with some details. I know most people just book things online themselves these days, but when I went to Europe about five years ago I found a travel agent (A woman at AAA Travel) to be very helpful and took away a lot of the stress I normally get with planning things. Well, a friend recommended Evelyn at Pro Travel and said that she and her family had used her numerous times with success. So a couple weeks ago I called Evelyn and she was very friendly, but she did not handle Asia so she was going to have a gentleman who specialized in Asian trips give me a call back. I never got a call back. So I decide to try again because it's getting close to the time I need to get my sh*t together for this trip. The second time around the operator connected me with Pat who said she could help me. Pat was friendly at first but after our initial 5 minute phone conversation it became apparent in emails that she was not familiar with travel to Asia and I was having to Google answers to my own questions because she just gave me general/basic information. It was only after I found a flight I liked that she said they charge $35 to book international flights. To be fair I had spur of the moment booked a tour though Contiki because it was almost sold out, but I was wanting a knowledgeable travel agent to help me with the flight, transfers and extra hotel stays before and after the tour. I had been up front about this but when I questioned the fee I received a terse lecture like email telling me I was taking a risk booking on my own and she didn't know why I didn't come to her from the start. I have no problem with paying a fee as long as I am told about it from the start and the service I am getting is actually helpful. I had been hoping to establish a connection with Pro Travel as I plan on taking trips to Spain and the UK in the future, but my brief experience with them has deterred me from seeking a travel agent again. Maybe you'll have better luck with them like my friend did, I just would not recommend Pat.

We went on a spring break trip to Memphis, TN. Jeanette was very helpful in finding a great place…read moreto stay close by places of interest. She shared listings of activities with us and was easy to work with. we had a great time! Give her a call! You will be glad you did.

Jeanette recently helped me plan my first European vacation in over 45 years. It was one of the…read moresmoothest vacations I have ever taken. Everything flowed like clockwork. The hotels were fantastic, and all of the excursions and travel arrangements were flawless. Thank you Jeanette!

If I could give zero stars I would. I have had AAA for nearly 44 years, so writing this review…read morereally pains me. I loved my California AAA, but now I'm in Ohio using AAA Auto Club Indemnity Company. REPEATEDLY they have failed to process my auto-payment leaving me with NO insurance, but here's the kicker! They don't call me, they don't email me... they send me a letter in the US mail!!!! Multiple time I have been driving with NO insurance. Last month, September, my rep did email and call me while I was in Mexico and she was able to process my payment and assured me it would NOT happen again. Low and behold, happened again this month. I had been driving for 3 days without insurance. Had to cancel our anniversary dinner so I could try to make a payment on a Saturday at 6pm which no one at AAA was available after hours to help me. I logged into the portal to make an online payment, the portal couldn't even find my policy!!!! I went online to Geico and got a temporary insurance so I wasn't held hostage in my house until Monday. This is awful... after all these years to be forced to cancel my insurance like this. If you are on the east coast, I DO NOT recommend you using AAA of any branch. They left me extremely vulnerable. What would have happened if I was in a car accident and hurt someone or myself (forget about the car!). Shame on you AAA, SHAME ON YOU!

From the owner: We're always with you thanks to our 24-hour Roadside Assistance. If you need to jump or replace…read moreyour battery, unlock your car or fix a flat tire, we can help whether you are the driver or a passenger. We offer various insurance policies including auto, home, renters, life, and more.

Diana has direct contact with her suppliers in Italy: if you go there, expect a flawless trip, a…read morefree ancestry background research (if interested), and an amazing experience overseas. They actually try the hotel before using them for their travelers. 100% flexible on dates and prices.

Amazing tour with 20 of our friends. Venice, Florence, Sorrento and Rome. Everything was well…read moreorganized. Diana's associates are extremely supportive, spcial shout out to Stacey! Planned group meals in each main city were highlights of the trip. Each restaurant had a different flair. The tour guides were informative and made excursions a pleasure. The day at Veranzana winery and Capri were magical. Thanks for helping us execute the trip of a lifetime with our friends! The Paolo