locally owned and operated, which is great. Always great to support the local small businesses…read more They also offered the most transparent pricing iver the phone and excellent service. I spilled coffee on my laptop keyboard two weeks ago. Within about five minutes I was getting an error message. I called around to different computer service centers the PC Service Center gave me the most affordable quote. $85 for a simple cleaning. If there were shorts and I needed new parts they would simply charge me for the parts above the $85. So the 85 was a simple flat rate for the labor on the entire job. nothing hidden. i knew upfront what all the charges would be. It turns out that my computer did not need new parts so all I paid was the $85 for the cleaning (thank you!!). This was far and away the best price. The next closest was drop zone (california location). They would've charged me $90 for a diagnostic. Then that $90 would've been put towards the repairs/cleaning; im pretty sure they would've charged me over 90 for the cleaning, tho. Everything else was much higher after that. I was getting quoted $150 and $200 from all the other PC repair places in Reno/sparks, and some of them were not very transparent or forthcoming about pricing over the phone. PC service center does have a lot of work, so you might have to wait a few days to a week simply because they work in order received. i highly recommend this business. No need to go anywhere else unless you want something overnighted. They also have laptops for sale if yours is busted. Prices look like they range from about $300 and higher. Their store is cool. They have old Macintoshes and other tech on display for decoration.

Oh my gosh!!! We people here in Sparks are so LUCKY to have these people to help us…read more I allowed a severe security breach to happen...smack myself on the head. I thought I was so much better than this. (:-( I checked Yelp reviews and chose very well coming here. They have a reasonable rate, they offer rush service at a reasonable rate and they are all soooo helpful! And so very kind to me. I prefer text to phone and they made that happen for me. When I picked up my computer Jean even helped me change my computers password and fixed my login so it is exactly what I wanted. She even helped me download my most important program so I'm up and running when I get home. If I have any future problems THESE ARE MY PEOPLE! Jay checked me in...so great. Nat the owner helped over the phone. Thomas helped also. They are a great TEAM. I feel so safe dealing with a company who has been in business HERE for DECADES! They offer a reasonably priced protection that alerts them if I have a security problem. I think it sounds great after what I've just gone through. I'm in my 70's and I'm not totally computer illiterate...most of the time...but sooo much has changed in the decades since I started with DOS...(:-) I feel like from now on if I have an issue I can come here and pay their help rate and not have to fight with my computer ever again. They also seem to have quite a bit for sale in addition to service. This is a TRUE FULL SERVICE COMPUTER CENTER. Come here first so you can see what a REAL Computer Shop looks like. If you find this review useful please VOTE!

The guys at this place saved my butt a few months ago. I'd just arrived in Truckee with a…read moremoribund, circa '03 Dell Inspiron 5160. It needed a power source and battery, parts which my SD pc gearhead said were unavailable. Timing was critical in that I had a huge legal assignment due and the laptop was simply dying every time I turned it on. I had tried to fix in San Diego before I left, but my schedule was bonkers and I'd been told the problem wasn't fixable. I came to Truckee hoping that the laptop would last long enough for me to finish my assignment. It didn't -- what flickered in the Southwest terminal at Lindbergh went black in Truckee -- and I was pretty desperate. Sierra Tahoe Computer had the parts, plus an Enter key which I'd long given up on. Thanks to their inventory and spectacular customer service, I was out their door and into the sleet with a healthy laptop in under 30 minutes. Reasonable price and they saved my sanity, laptop and GPA! Thank you, Eric (the owner) and Germano (techie).

Ed saved my behind when my laptop hard drive had failed. My bad for failing to back it up in the…read morepast five months. Not only did he replace the hard drive he loaded windows back on it, performed data recovery and added the documents and files I thought were lost forever, onto my backup drive. To top it all off I was able to pick it back up right away and the cost for his services was extremely reasonable. Needless to say, I'm a happy camper.

I'm so pleased with my experience with Ed... He totally fixed up my jammed up pc and I was up and…read morerunning better that new in less than 24 hours.. Price was reasonable. I'm a believer!

I highly recommend Pc 911 for help in your computer emergency situation. Extremely knowledgeable…read moreand helpful for your computer situation. AAAAA quality service !

I am so thankful for Michael's help with my PC that had blocked my opening password. The process…read moreto fix it was turned out to be more complicated and took longer than expected, but he had no problem. He is friendly, cheerful and, wow, does he ever know what he's doing! I highly recommend him.

Amazing service. I will definitely come back here if I have any more needs. I came in, they were so…read morewelcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news.

I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

Worst service I've ever had, if I could award zero stars I would. I brought my computer into the…read morestore looking to purchase a computer charger for my Mac Book Pro. They indeed sold me a charger but not the right model for my computer. I was out of town for a few weeks and when I went to return the item one of the tech guys insisted that it was the right charger and that it must be the battery on my computer. I ended up replacing the battery myself, and still had charging issues. At this point I brought the computer to Apple, which I should have done in the first place. Wouldn't you know, before I could even tell the gentleman at the Genius Bar what my problem was he told me I had the wrong charger for my computer. (it was meant to power a smaller computer such as a powerbook). I purchased the correct item from Apple and went to return the wrong charger to Lake Tahoe Online. Upon arrival I was greeted by a gentleman at the front desk who gladly set up my return. He then told me he had to get approval and grabbed the owner of the store. When she came out she did not let me explain why I wanted to return it and immediately told me no returns. I then tried to explain what the problem was but still she kept interrupting me mid sentence saying no returns. Eventually she threatened to call the police on me if I did not leave the property. I decided to let that happen and when the police arrived she simply said, "it's my business and I can operate it the way I please." I ended up leaving with no refund. All in all, i ended up spending $95 dollars for a charger that won't charge my computer, $80 for a new battery (not purchased at the store), and another $90 for the correct charger at Apple. I will never step foot in this store ever again unless wide spread looting takes place in the North Lake Tahoe area.

From the owner: Lake Tahoe Online is a full-service IT and digital marketing solutions provider servicing…read moreresidential and business customers in the Lake Tahoe region. Our MSP or computer maintenance programs for small businesses ensure your on-site and remote staff have access to the tools and support they need to help your business succeed. We offer computer and network support, sales and service, WiFi installation, website design, social media and email marketing.

Great tech support, had an issue with my router that was quickly resolved and I was given the…read moresupport I needed when my Windows 10 needed a full reflash. Will use again and recommend.

Prior to coming here, we called this location multiple times. They didn't pick up, so we came to…read morethe location. Upon arrival, we entered the store, and my friends were turned down immediately. The employees did not even look at her phone and told her they couldn't do anything. The phone was typing by itself and no one bothered to even look at the phone. Horrible business strategy.

Alex M was fantastic to work with. We needed more space on our company computers, and he made the…read morewhole process incredibly easy. He took the time to explain what he was doing in a way that was simple to understand. He was professional, patient, and made sure everything was working properly before he left. Our computers are running much better, and we have the extra space we needed. We really appreciate his help and would highly recommend him to anyone looking for honest, knowledgeable IT support.

When the first thing I hear from a vendor is that I'm going to be charged for 30 minutes for…read morewhatever?? Eff them.