Excellent patience and directions to location as well as job was completed within an hour, Brandon…read moreand his staff were exceptional

I bought my dream car at Florida and requested the car to be wrapped in Xpel Paint Protection Film…read more(PPF) all around since I was driving it back to Delaware and it was definitely a keeper. After the first wash, I found some minor installation defects in the film which I gave Brandon's Window tinting the task to fix. Immediately Brandon insisted that the only and safest way to fix those minor defects (edges coming off) was removing and reinstalling a new film. I obviously agreed since I was trying to do what was safest for my brand new car. I was thinking, what could go wrong? Worst case I can just go to another shop and have them redo the wrap. I COULD NOT HAVE BEEN MORE WRONG! My Brand new 2022 AUDI RS5 Black optic carbon Package was given back to me with irreparable damage. The installer cut the film while on the car and cut through the paint multiple times (over ten times). They cut the windshield moldings so hard that I had to replace it. They cut the emblem on the side, the door seal and trim. In addition, they cut both front doors so deep that I had to touch it up three times (looks awful). Imagine my frustration to have to touch up a car with less than 3k miles when Brandon's Window tinting was supposed to help me protect the paint. If that wasn't enough, the film they installed was below average, with glue under the film, light scratches, and a lot of contamination. When I talked to the business owner he expressed the disappointment but still didn't pay me for the repairs. Additional comments: The communication with the business is really bad. Once they have your car, most of the times they don't answer your text or calls (don't call back either). After agreeing on a drop off/pick up time, I showed up and the shop was closed (read about someone else with the same experience). The owner said he had an "emergency" to me as well. I had to leave my car with the next door shop. I can keep writing about why you should not bring your car to this place but, once you get there (if you ignore my review) pay attention to the shop and the personnel and go with your gut. You'll see some other stuff that I didn't even mentioned. PD: I can believe they even dare to put a picture of my car as if they did a good job.