The wheel popped off track and my door wouldn't close. They got to my home early, the same day. My…read moretech, Aley was very friendly and knowledgeable and fixed it quickly. Very satisfied

We had an issue with our garage door not functioning properly. After asking for recommendations we…read morecalled Garage Doors of Indianapolis. Within 48hrs they arrived at my home and solved the problem with the door.

My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

In September of 2023. They mismeasured the window so they had to add additional framing. And…read morebecause of this, they had to use this peel and stick vinyl trim on the inside to hide the additional framing. It looks horrible and does not stick very well.

I had an amazing experience with Ty! He was on time, friendly and did a wonderful job. The estimate…read morewas spot on and my windows have never been so shiny. I was very impressed and would highly recommend.

High Shine is exactly what we got! Friendly, on time, hard working and beautiful job. Adam came…read morein on our new construction (house) and did what should have been taken care of by the builder (different story : ( ). Windows look great, trim around the windows looks great. Adam really does care and takes his job to the next level. Can't say enough about his professionalism. Highly Recommended!!!!! I now live in Morgantown Indiana.

They replaced and updated our deck. Also replaced a wooden fence. We could not be happier. Its…read morebeautiful. He is honest, on time and professional. We would recommend this company to anyone.

Adam arrived for estimate as scheduled. Yay! We spent quite a bit of time measuring windows and…read morediscussing options for replacement. Another yay! Then never heard from him again, even after a follow up text to ask if we'd missed an email. Boo! I hope Adam is alive and well and just too busy w work to respond. Adam did respond after the above review to check if he had an incorrect email address- which he did - we've moved on but appreciate the response.

Asked for quote and he was here to assess and provided the quote. A bout a week later they were…read moreputting up our gutters. They put on the exact color, nice tight fit and looks great with our home! Way to go Lock & Ladder for excellent service!

Owner is extremely rude and impolite. If he can't be respectful, it's highly unlikely that he'll…read moretreat your business with respect as well. Given how many positive alternatives are in the area, you should avoid this company at all costs.

100% satisfied the door install and painting of door in their paint booth. I would highly recommend…read morethis business. The value of the work performed was fantastic.

Workers inconsiderate where they are staying in Crosby Texas. Noise, loud talking outside other…read morerooms they are not staying in. I won't complain to management of it continues I'll go straight to law enforcement!

PASSIONATE*KNOWLEDGEABLE*PROFESSIONAL…read more Scott, Cori and everyone from the front desk to the install team at Franklin Window & Door are so great to work with. As a custom builder/remodeler, we have a lot of options available to us when it comes to exterior windows and we choose to work with Franklin over other providers because they go the extra mile and deliver incredible service to us and our homeowners. Their show room is thoughtfully laid out and allows for the touch, feel and hands on operation of a wide range of hand selected products that were chosen to deliver value and quality at different price points to best fit today's educated buyer. Highly recommend!

Scott and Cori are wonderful! I first worked with them years ago to renovate an old home in…read moreMeridian Kessler. Their windows transformed the look of our home- we constantly had people stopping to ask what type of windows we had! After moving, we're building a new home and Scott and Cori have been patient in listening to our vision and thoughtful in helping us to achieve it. They've also been respectful of our budget and helped us stay within it. They make the process enjoyable and less daunting. JR is also a huge asset to their company- he's organized and always professional. Fay has been super helpful in us finding a long lost door paint color and is always so genuine and kind. I just can't recommend their whole team enough.

Gave Craig a call after hours. He showed up in 20 minutes and got our lock unlocked without any…read moredamage to our expensive door in 10 minutes. Could not be happier with price, speed, and quality.

Craig was fantastic! Extremely easy to connect with, communication was top-notch throughout the…read moreprocess and he's friendly to boot; a great trifecta! He worked seamlessly around other contractors in the house at the same time and took care of a number of household tasks at once, saving us both time and money in the end. I would HIGHLY recommend Craig, A+++++