Machines are so slow, bring back actual people because these machines suck. We sat for five minutes for a single car to pay

Whoever overseas the Indiana toll road work flow process should go do something else. I was stuck on the Indiana toll road for two hours, navigating through 5 Different construction zones. Do they not consider that people use that Toro and pay for it for commerce and business travel why they wouldn't do all of the work in different sections does not have 20 miles of the toll road impacts at a time. Pathetic. read more

They machines were down, probably on purpose, end of the year. I'm very disappointed because my ex pass works everywhere else. So, no not ever again. read more

The price is ridiculous I had to go through two tolls very close together to each other and combined cost over $12 ridiculous. I didn't even mean to take the skyway my GPS took me to it and one of the workers was rude read more

USELESS. If you take the non-toll road it's faster. Why would you pay to go slower? read more

$45 to basically take my fifth wheel through a pot hole/bump fest! If the tolls are so expensive, why is the road trashed so bad? Come on Indiana--you can do better!! I cannot believe this is the route to get to and from the world's largest RV manufacturing area...no wonder many people have serious issues with new RVs. This road gave the manufacturer a few more things to fix that weren't broke before taking this route. Horrible. read more

Roadway is horrible, 2 out of 3 gas pumps didn't work, trash cans overflowing, bathrooms disgusting, toll pay didn't work. This tollway is the worst in the nation, truly third world quality. read more

The service at the Rockne plaza burgerking was very sloooooow friday evening with only one employee! read more

I gladly pay to use the toll road so that I can avoid pothole infested tattered city roads. Whenever my destination offers a toll road route, I ALWAYS take it. The toll road is the only time that I drive my car without feeling like the road is beating my car. I love the toll road and truly appreciate that they maintain their roads! read more

The road itself is fine but the newly updated travel plazas are smaller and have far less options for dining. Ohio's travel plazas are far superior. read more

At this point, I think the Indiana Toll Rd. is just trolling travelers. They are charging more for their tolls because of upgraded machines that work less than half of the time. It is lunacy. Just got stuck on at a booth for 10 minutes because the machine wouldn't take cards. The help button froze the machine up so, when people behind me came up to offer cash ( so the ambulance behind me could get through) it wouldn't take cash either. The number is not on the machine. I had to look it up in an area with spotty service at best. Stayed on to file a complaint obviously angry. Asked the rep why they are charging more when the issues have gotten worse and their reviews include one saying the toll rd is proof IN is the armpit of America. She was very unapologetic and super condescending. Her exact words, " I'll put in your complaint, including the little armpit of America thing". Seriously not concerned at all about how they affect people's lives. With all the problems, it saves zero time anymore. Go around on the bypass. read more

The Indiana toll road has caused me more stress and frustration than any stretch of road in the united states! I'd rather drive on the Dan Ryan express way during rush hour than the Indiana toll rd. So many problems, so I will just list a few. -it's a fucking death trap with meth head semi truck drivers going 85mph in blizzards. There has been 20 deaths in less than a year just on a stretch in Elkhart county. -i don't know how many times I have been driving from south bend to northwest Indiana for meetings and have been stuck in traffic for hours. Any construction or wreck will cost you loads of time. -the automated toll boths suck. Had my debit card caught in the machine and they would not send anyone out to get it for me. Had to drive 50 miles 2 days later to get it at their office. The fuckers still charged me for the toll. I now have the I zoom pass. Sometimes that doesn't even work. It was a blizzard one evening and I had to break the gate after waiting 30 minutes. I try very hard to bypass the toll rd at all costs even though it's usually the best route for me to drive. The people that run the toll rd should take a long look about how they operate because they are the worst at what they do. read more

Traffic was light on a Saturday evening, and yet the toll booth was all jammed up. It took 30 minutes to get up to the booth, and the attendant was so slow it took even longer to get through. This is negatively impacting Indiana tourism and is contributing to CO2 emissions. Get a grip, it's 2022! Update your toll booths! From now on, we will take a route that doesn't go through Indiana. read more

The Indiana Toll Road is advertised as the "Mainstreet of the Midwest," but that title should embarrass all of us Midwesterners. The Indiana Toll Road is one of the poorest roads I've ever experienced. It has seams that have heaved making it a washboard, it is full of potholes, and the bridge decks leave you cringing as you approach. I've traveled the east end of this highway quite a bit over the past couple of months, and there is no indication that anyone is out there working to maintain the roadway. Today I was afraid that my vehicle was going shake apart, so I made the decision to get off at the Howe exit to find an alternate westbound highway. Okay Indiana, put some pressure on our Aussie friends to fix the road or change the name to the Indiana Hole Road. read more

Indiana Toll Road takes a lot of knocks and earns most of them. The worst thing is the abundance of veering speeding truckers that all seem to drive even more boldly in bad weather. The second bad thing is the perpetual construction in the Gary area. What the hell is that all about. But if you want to make time from Chicago to parts east then take the Skyway and take the Indiana toll road. Its shorter and faster and the heavy traffic is never as bad as the alternative routes. The toll booth RFID system works seamlessly with Illinois devices and is no great hassle for regular users. Watch out for LaPorte County speeding tickets though I just heard of two different people getting tickets at 10 mph over. Why there I dont know since traffic is always light there. The best thing about Indiana Toll Road is the view during fall. Picturesque rural scenery in all the fall palette of colors brings you back home in Indiana. (Cue Jim Neighbors...) read more

Indiana Toll Road - Photo by "riggsy23" on flickr. Nice!!! - Transportation Near Me - Elkhart, Indiana

Horrible road condition. Entered the I-80 portion (eastbound) after dealing with the (many) Illinois construction problems. However the Indiana disaster will have me never again complain about IL because at least IL tries to maintain the roadway. Right after taking my eastbound toll ticket and entering the toll road we were subject to some of the most severe, violent, bone-jarring potholes I'd ever seen. This was literally one mile into a "toll road!" It was a dark, rainy night with limited visibility. The explosive impact of these huge road craters left me marveling how vehicles could sustain this abuse! Bridge aprons were poorly maintained as well and the journey was an unpleasant, white knuckled obstacle course. To top it off, upon exit in Elkhart I inserted my ticket and the display device indicated a $2.50 toll. However the gate would not rise. After pressing the help button a barely intelligible voice informed me the toll was $12.50! Apparently a digit on the display was haywire. This figure was over double what my toll ticket indicated I should expect to pay. What a series of awful, nasty experiences and disappointments. I thank God for my Iowa home, free of this sort of extortion and blatant malfeasance. P.A. Drahozal read more

This is the worse! I've lived right next to the toll road my whole life. I used to use it every day and I quite regularly sitting in construction traffic but they have no problem charging full price and giving no warning about heavy construction which is almost everyday! I rarely leave reviews but this stretch of expensive roadway is absolutely terrible. Avoid at all cost!!! read more

Indiana Toll Road - Transportation Near Me - Elkhart, Indiana

I would rather drive in Saudi Arabia during a sandstorm, but I have no other choice but to go here. Toll booths haven't been updated since 1973. The workers are painfully indifferent. It is home to the slowest truck drivers in North America. They have long construction zones with no work being done whatsoever. But the crooked, unmarked cops love to pull people over and harass them. What a good way to improve failing public relations! The road quality is strikingly similar to Flint, except worse. If you can overlook these minor details, then you should enjoy your trip! read more

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We've traveled throughout the United States, including Hawaii, and never saw anything like this. Throughout Indiana, every time we got off the road to rest or drive through, we had to pay a toll to get back on the road! It was over $7 just to get back on the same road! We had no idea there would be a Yelp account with reviews but we were so shocked we did a search on Indiana toll roads thinking we must have done something wrong. After reading these reviews, don't get off the road! The rest stops are awful so just drive straight thru. The road is apparently meant only for very large trucks whose companies pay the tolls. There were 5 times as many 18-wheelers as cars. The unmanned booths often do not work. They can't read your ticket and don't always open the gate or give change. We had to ring the bell 3 times to call someone to help. Once we paid after calling for help, she thanked us through the intercom (barely audible and muffled) ... but the gate stayed closed. This is truly ridiculous. We thought toll roads were to help pay for the roads -- not to take advantage of travelers who will never want to drive through Indiana again. read more

Website is unusable. You can either spend hours of your life trying to register vehicles and activate transponders or just pay cash at the tolls. Either way you come out about even. read more

WORST ROAD EVER. June 18, 2017. As I speak, we are driving down this hell road. Pray we make it off at some point. It took us an extra forty minutes to even get on going east. Every single on ramp going east bound in this state is closed. There are "detour" signs that lead you one way and just stop or they don't exist. We finally had to hop on and drive west for several miles until we could turn around, and we had to pay to turn around. My advice? DO NOT DRIVE THIS ROAD. If you must, hop on west and immediately make a u-turn. Once you get on, you can never get off again. The exits ramps are closed. Plus, it costs a fortune. Take a ticket to get on. Pay a toll to leave. Take a ticket to get back on. Pay to leave. Insert "ifs" to if you can even get on or off. #hatefilledstate #boycottindiana read more

It's a hell of a mess with them shuffling lanes from "do not stop" to "cash". Ez pass lanes were broken and caused people to backup to switch lanes. 2 lanes are closed while 2 toll workers play on their phones. The lady at the booth needed assistance for several minutes. I had to get out of my vehicle to go help her while they looked on and did nothing. read more

I -80 Toll highway-This is the WORST highway in the United States!!! I cannot believe it is a toll road and the State actually charges to drive on it. Where is the money going, obviously not for maintenance on the highway's! We are truckers and this highway literally shakes the truck so badly I think it is going to loose something! HORRIBLE HORRIBLE. GET ON INDIANA!!!! read more

I just thought I 80 was bad between Nebraska and Iowa bouncing along in our truck pulling a trailer but oh NO! It just kept getting worse with Indiana winning the Suck Big award! Stopped at the Howe, IN Travel Center to find our load shifted (bounced) and a marker light popped off. Talked to a man inside looking for something for his wife's nausea from the constant bouncing. Guess what - they sell Dramamine! Never noticed it at any other convenience store other than those directly on the coast. Then leaving the travel center was BONE jarring at mile marker 130! And just to finish it off, at the last toll booth, the road is so awful it will rearrange items in your backseat. Very hard to attempt highway speeds when your tires are bouncing off the road! It is NOT worth the money or wear and tear on our vehicle. Will need a new route from Bend, OR to NH. Will save about $100 in tolls money that can be used for the additional fuel. As a side note - the toll roads in Central Texas are owned by a foreign company as well but they are new and in good shape. (For now) Also there are no toll booths. The cameras and card readers are above each lane so you cruise on through with a posted speed limit of 80 in some areas. They either mail a bill or debit your tag account. read more

I just spent literally 23 minutes waiting in line at the westbound Portage toll booth. This is unbelievable. And then when I pulled up in my small hybrid car it wanted to charge me as a 5 axle semi truck. It was doing this to everybody in line and it was taking an incredible amount of time to get through. I was forced to use the cash credit lanes because my Indiana toll road automatic pass was not working correctly even though it has a full credit amount on it. For anybody who thinks privatization is the way to go with public services, you are nuts! read more

*Drives up to the first Indiana toll booth* Me: Oh, look! They take credit cards! Nice! (After waiting 10 minutes in line...) Us: What the HECK is taking this person so long?! *Pulls up to the booth and looks at the machine* My Friend: Wait. Where's the credit card slot? *Sees no such thing and starts searching for cash* (By this point, many cars have piled up behind us waiting to get through.) Female Driver: WHAT IS GOING ON?! WHAT IS GOING ON?! Ten other cars: HONK! HOOOOOOOOOOOOONK! HONKHONKHONK! HOOOONK!!!! Male Driver: HURRY THE F*** UP!!! It took about 5 minutes to get through the toll booth because the machine rejected the bills and gave us all the change back in coins. A little inconvenient, I would say. Moral of the story: - Crisp dollar bills feed cash machines good. - One dollar bills (greater than sign) Twenty dollar bills (in terms of convenience, not value) - Refrain from honking until you know what the hell is going on.* - Automatic toll booths are the bane of drivers' existence. * - I bet the other drivers felt like total douchebags after finally reaching the toll booth and realizing that it only (and reluctantly) took cash, causing the back-up. read more

If Indiana is in competition with Illinois over how bad a state can be, with the fully automated tollbooths, they may have temporarily pulled ahead. And I'm not one of those people who think airplanes were invented in order to fly OVER the Midwest-- I think Ohio and Iowa are lovely states, but the highway between them is as godforsaken a stretch as you'll find in the United States. Actually, I pretty much love Indiana, at least in the daytime; there is all this beautiful farmland and Amish country along this route, and great places to stop when traveling, like Middlebury, and the Village Inn. But if you happen to be driving at night these back-roads can be dangerous. At any point you're likely to come up on an Amish buggy lit only by a dim lantern, and you're almost guaranteed to be tailgated by some motorhead who's sharing a twelvepack with his Bob Knight Bobblehead doll. So I've always stayed on the tollway at night, but on a recent trip I was SHOCKED to find there were no longer any HUMAN BEINGS running the tollbooths! It was like I was in the "Omega Man," but still had to pay my toll. I mean, it's okay for the machine to give me the toll card, but when you get to where you have to pay, you need people! Indiana! YOU NEED PEOPLE TO TAKE THE TOLL MONEY!! So I get to the toll booth and carefully select the lane that says, "CASH and CREDIT CARDS." But it doesn't take credit cards. It only takes cash. After waiting for fifteen minutes behind someone scrounging up change from under their floormat, I get up to the booth, find out it doesn't take credit cards, then struggle to find a bill that will actually feed into the machine-- eventually I have to settle on a twenty. It gives me the change in dollar coins. Dollar coin are fine if you want to fill your pockets to weight yourself down to wade into the slimy ponds for whatever reason-- to retrieve golfballs or something. But not as money. Not to mention eliminating jobs. Toll collector might not be the best job in the world, but it's not the worst, and it's a job. Don't tell me the tollbooth bureaucrats eliminated the toll collector jobs because of empathy for the dreariness of the third shift toll collector. I would love to be on the jury for the court case of someone who, not being able to get the toll machines to take their crinkly dollars, drove through the gate, then going back to find no humans anywhere in attendance, backed over the toll booth itself. I know how I'd go on that jury. read more

Ohio tollroads and rest stops = great. Illinois tollroads and rest stops = fine. Indiana tollroads and rest stops = worst in the country. No humans are staffing the tollbooths. Filthy rest stops that are terrifying at night. My advice is stop at the last rest stop in Ohio, then drive straight through until you hit Illinois. Refrain from stopping to pee, because you will find non-working bathrooms and shady people lurking. read more

For some reason, people think for-profit businesses are always more efficient than governments. In some cases, corporations may be more efficient, but when a for-profit business runs a monopoly, it has absolutely no incentive to run efficiently; it only has an incentive to make money. And that brings us to the Indiana Toll Road. Unfortunately, Indiana is one of those Midwestern states without a strong progressive movement and history. Yes, the left has taken hits all over the country (except in California) over the past ten years; but if you spend any time in Chicago, Wisconsin, Iowa, or Minnesota, you'll learn about those places' special history of supporting unlikely and worthy candidates and causes that benefit the smallest and most vulnerable in society. But ordinary Hoosiers don't trust gummint, so instead of running the toll road they themselves paid taxes to build, they've decided to sign over the running of the Indiana Toll Road to a for-profit company from Spain--for 75 years. I'm not being xenophobic or racist. I would have (and do have) similar problems with deals with French, British, and even American companies. But here's the thing: Now that this company has its lease, how responsive do you think it will be to complaints? Probably not responsive at all, since it signed a contract for 75 years. And how likely is any sort of protest in Indiana or even in Washington, DC, to have its desired effect on the controlling company's CEO or shareholders? Again, not much, seeing as 75 years is a pretty long time. "But, John S.," you say, "the Spanish company will make almost a billion dollars' worth of upgrades to the Toll Road, which won't cost Indiana taxpayers anything." Hm, I think you've been spending a little too much time reading corporate PR material. Yes, the Spanish company is responsible for some financing; but you can bet that much of the cost will be borne by taxpayers, both at the state and federal levels, and that most of this money will come from the people who actually pay the tolls. As someone who visits Indiana at least once a year, I know that the Toll Road itself has gotten worse since the signing of this deal. First, there are fewer toll takers working at any given time, and the machines they've installed are very finicky, causing backups when people can't get them to accept their tattered $20 bill. Also, there are now advertisements all over the toll booths themselves, no doubt a way to increase Cintra Concesiones de Infraestructuras de Transporte's revenue. It remains to be seen whether this increased revenue will directly benefit Hoosiers, but I'm not holding my breath. read more

Can I give negative stars as a rating? I zoom is a joke, quit all of a sudden one day, I called in and they said my credit card declined payment, the same one I had been using before and after. They said I would have to pay $20 fee or add another source of funding on account ( 2 total). Automated everything and does not work 75% of the time! I Hate you Mitch Daniels, thanks for nothing.... read more

I more-or-less agree with what Mike P.'s saying. The Toll Road is a good strip of road connecting Chicago through Ohio, along I-90/80. Maybe it's the cheap bitch in me, but I just don't really understand the concept of a toll road. I just paid $5 to get me about 60 miles, which is all fine and good, but I'm going to get on there tomorrow morning, and pay some more! Granted, compared to other roads in this particular area, the Toll Road is pretty sweet, and hasn't had too much traffic. But on the other hand, once you've experienced some of the highways we have in Oregon, you'll also question why it takes a Toll Road to get quality that still isn't comparable to what Oregon portions of I-5, 205, and even 84 have. It's a relatively pretty and verdant drive, but I won't be too excited about shelling out more pocket change just for the immense pleasure of spending an hour on the road.... read more

Was on the Pennsylvania 5 toll road than Ohio 5 turnpike and than to Indiana toll road. OMGOSH, Never again NEVER. Thought it was going to shake our class A motorhome apart, plus towing our Van. What a joke the back of our necks hurt time we got off that road. The lady at the toll booth said Australia own the toll road, how sad is that. Any RVer don't travel this road cause it will just tear your camper up. read more

Holy crap is this road rough. Just left upstate New York, on tollroads entire way. NY, PA, OH all pretty decent with small bad sections. This is without a doubt one of the roughest roads I have ever driven on from the Ohio state line to Elkhart. From Elkhart on it is much better. Seriously for what we are paying to drive on this road, fix the damn thing. I fear I will need to buy a set of tires and shocks once I get off. read more

Can't believe I paid to use the Indiana TP, they should have paid me. Speed limit was 70 with a min speed of 55. I had to drive 55 the entire pike due to terrible road conditions. No effort to smooth pot holes or road surface. Bridge to road transitions were the worst I have ever seen. I traveled through numerous states (NY, PA, MI, WI, OH) all of which had some sort of upgrades in-progress, no sign of work on this TP end to end. Whomever is in charge of maintaining this road should be fired. Immediately! read more

This is the worst road ever and it cost us nearly $30 to drive on it. You would think they would use the money to make the road nice, but not the case. Very rough road! read more

Spent $30.10 using this toll road via I-80 and it seemed okay. I had no problems but was surprised it cost so much.

It's the fasted route to go to work. Little or no traffic however there is always a 1 lane construction. Sometimes ez-pass tickets come out on top for a truck driver instead of the bottom for those in a car. Then there is a hassle to get out to extract the ticket on top. I wish updating of funds was quicker than 48 hours. Other than that it's still the best route for me to work to avoid traffic and all other headaches. They should have a frequent flyer pass with a discount. Ijs read more

One would think that for all the money generated from this toll road it would be in better condition. The minute you enter on from the Ohio toll road until you get to Elkhart is horrible. And only 2 lanes!!! Let's modernize and upgrade! read more

I have never witnessed people complain more over nothing. Do construction and the responses are "too much construction, so inconsiderate to people traveling" Don't do construction and people complain about how poor the road quality is. I'll admit, ITRCC is lacking as far as management, but other than that this road is great. Road is always in great shape, customer service is fast and friendly (10-20 minutes on hold, vs 2-3 hours on hold with the Illinois toll road, river link bridge authority, etc). Toll booth operators aren't always super friendly, but everyone I've ever interacted with at ITRCC has bent over backwards to help. Great staff, great prices (compared to other toll roads), and always a great expensive. read more

I would like to add my comments about the Indiana Turnpike. There has been a 35% increase for truck drivers traveling through the Indiana Turnpike and it is embarrassing and painful to say the least. I have traveled in many roads throughout the USA but by far this turnpike is a disgrace and travelers still need to pay for it. Wondering where the toll money is going since there has not been any improvement. This is not a safety road!! read more