I will be returning to Indigo salon due to excellent customer service, positive and comforting atmosphere, and the availability of a wide range of services. It's an updated modern salon with ample parking, aesthetic interior, and natural light. In total I had a wonderful massage, a relaxing eyelash lift & tint, and hair coloring done. Lori, the owner, went above and beyond to make sure I was satisfied with my hair, and comfortable with my visit as a client. Her clear dedication to customer satisfaction and hard work is evidence that Indigo reliably and consistently results in quality and experience. read more

While not a seasoned or otherwise major consumer, I was very impressed with the quality and appearance of the facility. Furnishings and "offerings" are above average. The place is well put together and from the care taken when making a reservation with a stylist i had met elsewhere to making the next res., I was very pleased. For background, after "finally" upgrading the quality of my hair cutting and finishing (again read "no expert") I was impressed with the caring results. Certainly one has to be pleased with "the outcome" and that is where my stylist revealed these folks understand that is first and foremost if a firm is to be successful. I will return even as this is a premium priced supplier of service but where you can get what you want with the finest of care it seems! read more

Brought my teenage daughter here for the first time today and I was impressed with the service. Nicely appointed salon, pleasant and friendly staff, no wait, and a great haircut for my girl. It's a bit pricey at $76 for a haircut, but her hair looks healthy, shiny, and stylish. read more

Stop the press! This IS the best blowout you'll find north of Boston. I had been a lost soul wandering for quite some time, trying to find a stylist that could live up to the longtime relationship I had forged with a stylist in Boston. I was lucky enough to have a harmonious hair story from my college years into my early 30s with an amazing stylist in the city. But after a while, making the trip was more work than I wanted to invest. I spent years bouncing from place to place across the Merrimack Valley only to end up carving out a day trip back to Boston to fulfill all my hair needs. Then a very good friend recommended Sheilagh Lewis at Indigo Salon--and it was a game-changer! After about a year of visiting Sheilagh, this review is long overdue...because her artistry is nothing short of extraordinary. From the very beginning, her warm and welcoming demeanor puts the person in her chair at ease. She's super compassionate with a genuine interest in understanding your hair goals and preferences. For anyone reading this review with "normal" hair, they might not understand how difficult it is to find a stylist that knows how to properly blow dry hair with a front cowlick. I'd often go to the salon and drop a decent chunk of change only to leave not really looking like me. Enter Sheilagh. It's a rewarding experience to leave the salon on any given weekday and feel ready for a red carpet event. Her blowout is the best I've ever experienced, and, I dare say, is even better than the one great stylist I had in Boston. She has clearly put in her 10,000 hours--and then some--at her craft and lives for using that talent to make a profound impact on the way her clients--from children to adults--look and feel. In addition to Sheilagh's gifts for weaving hair magic, the overall salon experience at Indigo is inviting, friendly, and accommodating. If you're looking for a place close to home, where you can relax, unwind, and leave feeling your absolute best, give Indigo a shot. You won't be disappointed. read more

My first time there and I had Rachelle she was amazing!!!! I loved how my hair came out. Im OBSESSED!!

As a curly haired client, this salon falls into the category of "knows how to cut but not always how to style." I've had my hair done curly by 3 different stylists and they do a great job of consultation and the cut and coloring process, but when it comes to styling I sometimes walk out looking like a frizzy mess. The last stylist I had asked me if she could go over my hair on a couple pieces with a curling iron! Thankfully she did ask and I said no, but a seasoned curly stylist would never have to fix pieces with a curling iron, they know how to style it with proper moisture, working products in, and diffusing with as minimal friction as possible. Molly was the best stylist in terms of having minimal frizz when I left, but otherwise I usually restyle when I get home if I need to go somewhere. If you're looking for a salon that knows about curly products, coloring, and cuts, then it's a great place for that, but you may still walk out looking frizzy. The first 2 pics are the results of my most recent visit, the last pic is from the time before with Molly. As you can see, the curls are more defined in the last one. read more

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The stylist was great and my hair came out beautiful. However, the pricing was higher than posted for my stylist (according to pricing & level) by a significant amount (+75) and extra services were added without consultation. I have been having my hair highlighted for most of my life and this is the highest price I have ever paid, including Newbury Street in Boston. read more

I started coming here about 8 months ago. Marissa is my stylist, and she is amazing! She has transformed my hair, I was box color black and in the process of lightening to brown/light blonde. Marissa safely lightened my hair over a few sessions, she maintained the integrity of my hair, and the price was more than fair for the amount of work she does. She pays close attention to detail, is honest, and will not do services just to overcharge you (which I have experienced in the past). My hair is in the best state it has ever been. I will never see anyone else or go back to box color!!! I always am getting compliments on my hair. My mother goes to this salon , she sees SheiLagh who also is another talented stylist! My moms hair always look on point. My mom and I have seen Paige (esthetician) for brows and she is a eyebrow waxing genius! I never feel uncomfortable, or that I am being pushed product that I don't need. The salon is relaxing, clean and definitely a place you can go to treat yourself and unwind! They have an online system to book appointments which I also love. Book ahead because they are busy!! read more

Indigo Salon & Day Spa - Marissas work! - Day Spas Near Me - Chelmsford, Massachusetts

Everything was awesome from booking the appointments to checking out! I surprised my sister for a birthday facial with T and it was so great!! While we waited for each other, we were welcomed to the relaxing quiet area with water, coffee and tea. we WILL be back!!! Marcia read more

If you're looking for high quality, Indigo is it! Shauna has been working her magic on my hair for a couple of years and every time I leave feeling refreshed and completely satisfied with the results. Typical visit consists of a cut, balayage, and blowout. Not to mention the company she offers during our visits, always so uplifting and fun. She listens carefully to what you envision and delivers every time. Highly recommend! From a loyal client. read more

I had an awesome facial today with T!! It was my first facial in the salon/spa and it was on point! The room was great.....the sheets were warm and the service was exactly what my skin needed. Highly recommend!!!! Really looking forward to going back:) read more

One of my daughters favorite places to visit! Her bff stylist, Lydia, always makes sure Georgia feels the love

I started coming here about a year ago, and can't speak highly enough of this salon. Warm, welcoming, relaxed, and clean environment . Sam T is the definition of perfection when it comes to haircutting and coloring, especially with my difficult thick hair. (And maybe my occasional COVID19 box dye mistakes) . Sam is amazing when it comes to changing up colors, or trying a new cut I don't trust just anyone with my eyebrows, if you're anything like me, T. Hines is your girl! She's perfected the art and gives 110% with every service . I have also had my lashes lifted and tinted over the past several months, which has been life changing . Phenomenal for anyone who doesn't want to wear makeup daily , and wants long gorgeous lashes. The process itself is a breeze , and incredibly low maintenance. Thanks Sam and T! read more

A very mixed review for Indigo. My husband has gotten his hair cut 3 or 4 times by the same junior-level stylist here, and it's never consistent. He feels that he isn't listened to when he says how much length he wants taken off, etc, and the quality of the cut varies widely. I also got my hair cut once by the same stylist, and it was just average. I also feel like I wasn't really listened to 100% when I emphasized how low-maintenance I wanted the cut to be and how I don't do anything to my hair. All of this is fine, they're a beginner, etc.... BUT. For both my husband and I, when we've gone to check out and the staff member working at the desk has asked if we want to put gratuity on our credit card (rather than cash in a little envelope), this particular stylist has STOOD THERE AND WATCHED HOW MUCH WE TIP THEM. I was absolutely appalled when this happened to me, and today it happened to my husband too. It was so unprofessional, in my opinion. We're both good tippers by default, but to have someone standing and watching when you're asked how much you'd like to tip is just a big ol' no, I believe. The stylist cutting the hair of the woman next to me when I was there looked awesome and seemed to be doing a phenomenal job on her client (red hair, tattoos), but I don't think either my husband or I will be back. read more

I couldn't be happier with my services from Indigo. The atmosphere is positive, happy, and fun! I feel confident seeing any of the stylists but my typical stylist is Shawna. She is the happiest person and it is a pleasure chatting with her as she does my hair. She also provides personalized advice for my hair. Through the years, she knows my personality and she understands what I would like best for my hair. I am thrilled with the results time after time. I appreciate all the care and support the team has provided me! I am so glad we have the amazing staff locally! we are very lucky! Thank yiu for everything! read more

I wanted to give this place 5 stars.. my stylist was awesome, she listened to what I wanted & walked me through the process. My color came out great.. My problem is that I was quoted $105 for a partial foil NO cut & an extra $20 for "glaze" so when I went to check out I was shocked that it was almost $100 more than what I was told when I called. I have short hair & didn't get anything other than the partial foil with glaze. I didn't want to cause a scene so just paid the $215 & left but you can get the same service at most places for no more than $150 (and that's the high end) I'll be returning to my regular hairdresser who's further away but never more than $110.00 & never surprise bills :( read more

The only thing keeping me from giving this place five stars is the fact that I had to come back three times to achieve the look I wanted. While the first two attempts at hair color were unsuccessful, after voicing my unhappiness to the owner, Lori, she took it upon herself to work with me and correct the issue herself. And she did a fantastic job; not only did she fix the color, but she gave me exactly what I'd wanted from the very beginning, and I couldn't be happier with my hair. I absolutely love it. I would recommend coming to this salon, but be a little wary: "Fashion colors" don't seem to be in high demand for their clients (I went for a dark, navy blue balayage), and I would make sure to communicate what you want when booking your appointment so that they can be sure to schedule you with someone who's comfortable working with those colors (if you can't get Lori, that is). read more

Indigo Salon & Day Spa - Navy blue balayage and loose curls. - Day Spas Near Me - Chelmsford, Massachusetts

Just left my hair appointment with Lydia at Indigo and I love it! She obviously loves her job and takes the time to make sure you get what you want. Everyone is super nice and friendly, I highly recommend Indigo Salon & Day Spa. read more

I wish I could give Indigo more than 5 stars, which is why I'm choosing to write a second updated review. As mentioned in my first review, I started coming to Indigo only to get a haircut with Lori. I had always dyed my hair red with henna at home, and was a little afraid of standard dye. Once I decided to go for it, Lori's color expertise made it easy and fun (two things I could never say about DIY henna!) - and affordable. I know that for the same level of quality and service, I'd EASILY pay double the price tag in Boston. I get so many compliments on my color and cut - at least a few a week! All thanks to Lori! I've also started getting regular mani/pedis with Lisette - and I look forward to them almost more than anything else! She's fun and personable, but also makes my heels soft and smooth while helping me pick out awesome glitter polishes. What more could you ask for? I also do brow waxes and an occasional facial, all of which have gone smoothly. All of the staff I interact with on a regular basis have been friendly, courteous, and professional. I always feel pampered and appreciated. Needless to say, I enjoy and look forward to my appointments at Indigo Salon and Day Spa... and I won't be going anywhere else. *tip - check out the specials online! If you're wanting to try something new, there's almost always a great deal. read more

I used to go to indigo once every two months. I had a great experience, but I'm not happy with their spa service anymore. The service has change... I'm assuming new management. I always go for the facials, but techniques and time limit is shorter. Will not return. read more

In my last review I stated that I wished I could give 6 instead of the maximum 5 stars to Indigo Salon and Day Spa. Well, I would like to retract that statement and give more stars to Indigo than there are on Oscar night ;oP Since my last appointment, the haircut that Lori gave me just grew more kickass with each day. Consider this: when my hair was Cousin Itt long and kissed my knees, people would always say, "Wow, you have such beautiful hair. I wish I had it." After my follicle uprising and Lori's subsequent rescue/miracle cut, people would tell me, "I love your hair! It really frames your face well." See the difference? As a chick with a unique face shape (bowling ball shaped with a mango chin), Lori actually cut it so that I could rock the uber short hair. Charlie Sheen regaining sanity would be the only thing that would constitute a bigger miracle. Everything about Indigo is top-notch. The staff are friendly and knowledgeable. I've lobbed questions at the aesthetician and at Lisette about skin care and massage services that would be ideal for my momma and me, and they were a wealth of information. Megan did an incredible job of washing my hair...so relaxing! My momma loved her shellac manicure with Lorraine. My momma's comments about Lorraine: "I like how she shaped my nails. My fingers looked pale breakfast sausage before, but after, it looked sexy." Indigo is really bringing up the spa and salon game in District 5. If you live in Middlesex County and are too lazy/feeling hot to trek to Newbury Street (where parking spots are as rare as a Lohan family brain cell), then go to Lowell. Your hair, skin and nails will thank you. read more

Tried this place for the first time this week, and I was not disappointed! Alex was wonderful cutting, styling, and donating my hair for me! I will definitely go back again!! read more

Update: After more than a year, I have to up my rating. Now that I'm a regular, the stellar service and quality of work is even more obvious. I get a little crazy with my hair, and now Laurie knows that if she thinks purple is a good choice, go for it. I trust her enough that I can just sit down and say "whatever you're in the mood for" and Laurie comes up with something brilliant that I love. When it comes to service, I'm blown away. Most recent example: I bought some products after a cut and went on my merry way. An hour or so later, Laurie called me to tell me they were running a special on the stuff I bought (I didn't know about the special) and she'd forgotten to give me the discount, so she'd put it on my account for the next time. O.O I mean, who does that? TL;DR - Indigo is fantabulous. read more

My mother decided to surprise me with a facial + massage for my birthday and what a surprise it was! I had the pleasure of having Rosa preform both on me and I left the place absolutely glowing and feeling like a new person. She was absolutely amazing and I highly recommend her for anyone looking to receive either services. But that's not the only services Indigo provides... the place is absolutely gorgeous and specializes in mani/ pedis, hair and more! I will definitely be back for another spa day! Thank you again! read more

Went here today for highlights and a cut and got the best color and cut I have had in a loooong time! Brianna was my stylist and listened carefully to what I wanted, and blended the ideas from my Pinterest idea board perfectly. In particular, she nailed the blend of denser highlights around the face to darker ones in the back. Love it! Already booked my next appointment :) read more

Indigo Salon & Day Spa - Highlights and shoulder length cut with stylist Brianna :) - Day Spas Near Me - Chelmsford, Massachusetts

I'm new to the area and was nervous about finding someone to keep up my strawberry blonde shade. I lucked into finding Megan, who is herself a strawberry blonde with fair skin. As far as I'm concerned, she's a genius with highlights and red shades. When I wanted to go a little darker, she helped me choose the perfect shade and expertly blend my natural color. Once when I couldn't get in with Megan, I opted to have one of her colleagues do a single process, copper red, all-over color. It wound up fading out and becoming very uneven after only one wash. I called the salon and they were super professional and accommodating about redoing the color at no charge. The second application was really beautiful and I get compliments all the time. read more

I would like to update my review as I've been with Lori and Indigo for quite some time. If I could give ten stars I would. I do give word of mouth Indigo is truly a superior salon. I've been going to professionals for 37 years I've never had better customer service than at Indigo. My stylist /owner Lori is a beautiful woman with a beautiful heart. She strives to make her clients feel good inside and out. Happy new year Lori and Indigo read more

Bad customer service experience today...My husband bought their revitalize package as Christmas gift for myself & dtr. We tried to booked during her college break (1 month) but they couldn't accommodate us for all 3 services so they said "just come in for the mani/pedi & do the facials later." I tried to book during my dtr's March break but they had no openings, again. Finally booked a facial together today. Then they told me I had to pay for the additional facial b/c I broke up the package. The owner was not accommodating & made me feel as if it was my fault that her employees did not tell me that I could not do the facials at another time. No where on the website does it say the pkg cannot be broken up and even the receptionist was unaware. I felt bullied, disrespected and she attacked my integrity; will not be returning or referring. read more

My wife and I have both had a number of massages here. We have enjoyed them very much and have returned a number of times.

Had my first facial in 6 yrs! Just coming around to taking care of my skin again... Skeptical cuz I haven't found one I really like... Then got on Yelp saw Indigo Salon and Spa, saw rating and review... Thought I'd give it a try... Called and booked my appointment... Arrived there and was greeted by one of the girl... Since it was Monday, the place was quiet with soft music playing from the embedded speakers in the ceiling... Filled out my client card and soon my aesthetician name Marcy came and greeted me, took me to my facial room...as she started on my facial, I felt really relaxed and comfortable... She took her time giving me a great facial and my skin just glowed right after... Very happy with the result...I booked another appointment for 2 weeks for a basic facial... I'm also an aesthetician( but haven't been practicing it for awhile) and hair stylist, so I am pretty picky and have higher expectation cuz I know what it should be like. read more

Always wanted to try this place since it's other location in Lowell, but never had the time to. I loved my esthetician even though I don't remember her name ( I'm not very good with names sorry). She explained all the steps she was going to do in the facial and what the products do. She was very nice and always made sure I was comfortable. I left one star off because the prices were not updated online and I almost got charged more. However, the lady at the front desk adjusted the price for me very easily (with manager's approval). Will be back again! read more

Megan will tell you the truth about what is and trendy and what would make you look your best. I traded in Newbury Street for the same quality of skill and a much better vibe. My hair looks great and I actually enjoy going to the salon instead of putting up with it. read more

Wow! I am SO impressed with this salon. The spa is high class, clean and inviting. Today was my first visit to Indigo and every single person I encountered was friendly, professional and attentive. The customer service demonstrated today surpassed even my highest expectations. Megan and Jasmine knocked it out of the park with their manicure & pedicure services. See you in 2 weeks ladies! Thank you! read more

Don't go there the management is unprofessional and rude . I called to book an appt for a partial foil cover grey and hair cut aske 3 time what the price was was told 125 book appt had my hair done. 5 hrs later went to check out was told it was 230 plus 20% off = 185 I was shocked and told the girl at the desk I was told 125-20% off not paying 185 after 40 mins of disagreeing the owner got on the phone and said if I dont pay she will take it from the hair dresser who did my hair . What a way to treat customers and her staff she should be ashamed such bad way to run a business . Please don't support this business that treats customers and her employees this way read more

I've never had a set hair salon until recently, for about a year now I've been seeing Brianna for my hair being cut and colored. She is amazing and so patient, she got my hair from black to blonde to grey to blue to brunette. The staff is so friendly care about you and your needs. They are willing to stay late and even later than their shift to get the hair you want. I highly recommend this place and Brianna for your salon needs! read more

If you are looking for a new salon and stylist you must try Indigo and ask for Brianna. I found Brianna a few months ago and my hair has looked amazing ever since! She is great at suggesting color and really understanding what I wanted for my hair!! I have naturally curly hair and she has been able to get my cut perfect for curly and straight styles!! If you are feeling bored with your current color and cut come see Brianna, she will brighten your look and bring out the gorgeous in you! read more

They just lost a customer. A friend recommended Indigo salon to me and I needed a new nail salon. I went and got a manicure. The technician was a little critical of me but I thought she did a good job and made another appointment for my next mani two weeks later. I ran a couple of minutes late, but less that five. Then I had to wait for the technician for another five minutes. After she did my cuticles she said no hand massage because I was so late. She said they told her they paged her but she didn't hear it... so my fault for being late. But I said maybe one more chance so I made another appointment. I got a reminder call yesterday but when I showed up, they had no record of my appointment. Poor employee attitude. Poor record keeping. I'll find a new salon ---------------- Update: The manager called me after I left the salon yesterday. She said she had just been told about the problem when I came in and they couldn't find my appointment. We talked a few minutes and I told her I really was not impressed with the employee attitudes and record keeping. She offered me a free manicure if I came back in that day - not an option for me and I wasn't really interested in going back there. She did call me again this morning. I will give her credit that she did try to resolve the mystery of my appointment. I do admit that I could easily have messed up the appointment or not made an appointment when I left the salon last time - which I have been known to do - but I usually make a follow up appointment when I leave each appointment. I could also have finally emptied my voicemail and got an old message. That part could very well be my fault. But, I still won't go back. Why? 1. The first time I went, I got a lot of attitude and felt very criticized by the nail tech. 2. The second time I went I got a lot of attitude from the nail tech and didn't get my full manicure. I was going to give them one last try after those two experiences. 3. The third time I went, even if it is completely my fault on the non-existent appointment and I did finally clean out my voice mail and heard and old message, it wasn't a good experience. When you arrive at a salon, do you expect someone at reception? I do. There wasn't. She was in a back room. After a couple of minutes she stuck her head out and looked at me. After another minute, she said 'oh, are you being helped?'. Well no, because there is no receptionist. She did try to find my appointment in the system and when she couldn't she just said basically that we don't have anything and didn't offer to make me a new appointment or see if she could do anything for me. So I said 'you just lost a customer' and left. I'm not trying to single out the salon or feel I am overly critical. But its been a long time since I have felt I was treated that badly, mostly by the nail tech. read more

I just left this absolutely beautiful and elegant Salon and Day Spa after my appointment with Paige for a full set of eyelash extensions!! I have to say.... she was phenomenal!! A true professional! The minute I walked in the door I felt comfortable and she informed me step by step as she applied them exactly what was happening. She was very gentle, I almost fell asleep!! Needless to say I am in LOVE with my new lashes!! They look amazing and are everything I thought they would be and more! Indigo is high class salon and day spa that offers anything and everything you could ever want! See you all in two weeks for an eyelash fill!!! Thank you! read more

I moved about 45 minutes out of the area and still make a drive every 6-8 weeks to get my hair colored by Lori. I have been to countless salons hoping to achieve the perfect color and nothing compares to Indigo. The staff is knowledgeable and friendly, and they are always using the latest and greatest products and techniques. Highly recommend. read more

Buyer beware. I went to this salon and got my eyebrows, nails and hair done. Worst experience ever. Only half the nail was painted. The eyebrows were barely touched. My hair fell out by the time I got to my party. I contacted the manager and she was rude. She lied about refunding my money. When I wrote a review, she contacted me and tried to persuade me to change it. I would never recommend this place. Poor service. Bad manager. Go somewhere else. read more