Came here back in April for my wedding suit. Omar got me all measured up and hit on the ball. I also got appointments for my best man and groomsmen as well. Nothing but professionalism all around. This will be my second suit from here read more

I had ordered a Premium Charcoal Suit on Jun 3, 2017, which was shipped on Jun 17, 2017 and received on Jun 23, 2017. Since then, I have been dealing with the associates with alterations to my pants. The original pair which came on Jun 23, the inseam was pulled in way too much in comparison to what I had originally tried on during measurements. The pair of pants was unwearable. I brought it in for alterations to determine if there was enough inseam to open it. I had requested for them to open up the inseam to the fullest extent to see if this would fix the issue (as I have an extremely large hip and thigh area). I came back to Indochino about 2 weeks later only to find that the pants still didn't fit and that they DID NOT alter the pants to the extent of the inseam. At this point, I had requested for them to order me a new pair of pants because the original pair clearly did not have enough material for my legs to fit. They had promised me a new pair of pants will be arranged. I got a call a few days later for me to come back in, only to find the associate notifying me the pair of pants actually have a bit more inseam to pull out. Instead of ordering a new pair of pants like I had originally asked for, my time was wasted going into the store and to try on a pair of pants which I knew would not fit properly. After exhausting their options and repeatedly refusing to accommodate my request, they finally had no option left but to order a new pair of pants, which I had specifically told them to do WEEKS AGO! I had a wedding I needed the suit for on Saturday August 12, 2017, and had told them they better ensure my pants arrive on time prior to the date of the wedding. The wedding has past, and my pair of pants have STILL not arrived to this day! This kind of service from Indochino is completely unacceptable! I had ordered my suit WELL over a month in advance for a wedding and your associates continuously refused to attend to my request for a new pair of pants, causing delay and ultimately attending a wedding without the suit, which was what I had originally went to Indochino for in the first place! I am extremely upset and disappointed in the quality of customer service being provided by a company which prides themselves in their custom made suits. read more

I usually don't post but these guys deserve some recognition for their awesome work. My body type is hard to fit with off the rack suits, and with so many different custom tailors out there, it can get overwhelming. They make every effort to ensure the process is extremely easy and seamless. I've ordered countless suits and shirts from these guys as their service is excellent. I started off with Kadeem when he was at the King St. location, and it was a no-brainer to follow him to Square One. He is knowledgeable, approachable and goes the extra mile to ensure all needs are met and satisfied. His team (Andro, Felix, Karen and others) at Square One are young and hip, but similarly take on his professional approach. They pay attention to all details and respect your opinion, which is appreciated. Hands down the best tailors I know and trust! read more

Very awful experience. The store kept me waiting for 30 mins on an appointment and their managers are full of shut.

I have been meaning to write a review for a long time. My husband went here for suits for our wedding in September after having a great experience at the store in Toronto. Nothing but headaches and argumentative staff at the mississauga location. We picked out 5 suits for all the guys and even at the time when my husband thought he would look into a second suit for himself. The woman helping us couldn't be bothered because her shift was almost done and she wanted to get out of there. Thank GOD she didn't help and lost that sale because we would have been left with an extra horribly made suit. We did pick the fabric however the way the suits were manufactured was absolutely horrible. The suit was not only 3 sizes smaller than what he is the pants were see through!!!!!! After many arguments with the sales staff offering refunds I finally was able to speak to the owner of all the stores who was actually very pleasant and helpful. He knew I was very upset from the hassle this store had put us through and helped us immediately by refunding all 5 suits. We went to another company who showed us extreme professionalism. They measured the guys in 17 spots (even made them due lunges) and the suits came in perfectly tailored without needing alterations. They also came in pressed and ready to go as opposed to the pizza box your suits arrive in. This store has room for improvement if they could educate their employees on how to properly measure, have knowledge on different styles and can carry on conversations without rolling eyes and huffing because of questions asked. Save yourself the nightmare and go with someone who knows what their doing! read more

I don't often post reviews but since the service I received here was so good that I thought they deserve recognition for what they are doing! I was quite disappointed when the first suit I received didn't live up to my expectations. A few things were wrong with the fit and the length of the sleeves. I wrote an email to the Customer Experience Team and they recommended I visit one of their showrooms to find out whether alterations are possible or any remakes are necessary so I booked an appointment at the Square One location. I was greeted professional by the team there and my concerns were addressed by Kadeem. He is extremely knowledgeable and is willing to go the extra mile to deliver an excellent customer service experience. Now, when I think of effortless shopping, I think of Indochino, thanks to Kadeem. You have earned yourself a loyal customer! read more

Overall, I have had a negative experience attempting to deal with Indochino at Square One. Some plusses first - the fabric variety is impressive, and the prices are reasonable. An associate taking measurements was very nice and knew her stuff. Despite these benefits, they are very difficult to deal with. I dealt, on two separate occasions, with a fedora-wearing gentleman who carried himself as the manager - perhaps better described as a benevolent dictator - honoring us all with his supply of menswear. My first interaction with him he explained the "Indochino process" and explained how busy they were - I would be lucky to get an appointment to make an order in the next week. I mentioned I was wanting to order a pair of blazers, he told me (somewhat exasperated) that a new customer, like me, should really be ordering at least a suit or two and a few shirts. I reiterated that I was not unfamiliar with the process of ordering made-to-measure clothing, and had used several of his competitors in the past, but that I wanted to get a feel for Indochino before I ordered more than a blazer or two. As he huffed off to a potentially better customer, he barked for me to call for an appointment. I was past the store a few weeks later and noticed that it seemed quite empty. I wandered in and began making notes on which fabrics I would choose in a blazer when I was set-upon by this same officious man. "I recall speaking to you a few weeks ago" he said "you need to book an appointment". I mentioned that I wanted to pre-select my fabrics so that the appointment was quick and efficient. Another employee wandered past and mentioned that they had time to take me shortly, if I wanted. I said that would be great. The fedora man returned and said that I got lucky "there must have been a cancelation". He then proceeded to speak with others who had just walked in, rather than take my order. He then sat on a stool for a while, before he decided to grace me with his majesty again. "Had I picked what I wanted?" he asked now twenty minutes after I had indicated that I was ready to go. I showed him the two fabrics. He went away and returned to say that one was no longer available. I picked a replacement. Now, their system was down - he needed to call his support team. I waited ten minutes for his return. He would now take the order manually. We went through the options, it worked somewhat efficiently, since I knew exactly what I wanted. Now the system was back up, he would need to enter the information in the system before proceeding. I wait five more minutes. Now measurements. He would get someone else to assist me . I suppose the tape measure he wielded was for show? I waited fifteen minutes. He sat on the stool. Finally, a new employee arrived. She would take my measurements. It went quite smoothly. When she finished she announced that she needed to get the manager to "approve the measurements". I had been in the store for about seventy minutes at this point - ready to order for sixty. Shockingly, the manager didn't approve the measurements, I needed to be measured for pants at this juncture too. Being measured for pants would involve changing into one or more model pants so that they could compare fits (just as they had done with jackets). I reiterated that I was only ordering blazers and was pressed for time, having spent far too long on this (mis)adventure already. The employee returned to the manager (who was on the stool, hearing everything, twenty feet away with nothing to do the entire time). As she returned to the manager I gathered my things to follow her in order to finalize and pay. She informed me, now directly beside the manager, that he had refused the order without pants measurements. At this, I am afraid, I had to cut my seventy-five minute losses, and thanked them for their time. Overall, aside from a manager who does not at all understand his position in the service industry, I did not find the Indochino process at all efficient - it reminded me of boarding a cruise ship, or waiting in line at an amusement park - the process was designed to keep you needlessly busy since they are understaffed (or poorly staffed). Needless to say I can't speak to the garments themselves, having not been successful in ordering any, but I must say my exposure to Indochino has not been a positive one. read more

Ryan made the process enjoyable. It does take some time to get all the measurements, so for you first visit allow at least 1 hour. Knowledgeable, will wait to see the end product. read more

Outstanding service and very knowledgeable staff! Devjyot did an incredible job and was very personable and had lots of great advice on the different levels of suit customization. Can't wait to see the final product when it arrives. read more