With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

We needed a 4-piece kitchen faucet installed…read more Jimmie responded to my Yelp request for an estimate within a few minutes. His estimate and timeline to do the work were reasonable. I liked the fact he could give me a solid estimate via text message as opposed to other companies who wanted to set up an on-site appointment for a tech to "evaluate the job" before giving an estimate. He also sent me his contractor license & insurance information when I asked him about it. Veteran-owned business. An appointment was set for 10:00 am, but we had an unforeseen schedule conflict, so Jimmie kindly flexed to 3:00 pm. He was then kind enough to call to let us know he was running late, but assured us the job would be done that day. Jimmie came through and performed the work as we had agreed upon. His work was excellent and we were very satisfied with the work he performed. My only recommendation is that he add the phrase "Licensed & Insured" to his Yelp! profile because it's one of the first things many people look for in a plumbing tech.

Bath tub drain replaced. He had to even cut some concrete to get to drain as I am on a slab. Great…read morequality of work at a very reasonable price. Also he gave free estimate. If you need plumbing repair don't hesitate to call. Highly recommend

I needed work on two toilets. A friend recommended Steg Plumbing as she had used them many times in…read morethe past and had great results, and being that I've never had to hire a plumber it's always good when someone you know can refer. The tech that came out was very nice and he quoted what the work would be before beginning. I found the price to be reasonable and we moved forward. A little over 2 hours and it was done. One less stressor I can now remove from my list. :)

Our hot water heater died on Saturday morning. I sent an online service request to Steg Plumbing on…read moreSaturday evening because we didn't want to pay emergency pricing. At 7:48 am on Monday, Steg Plumbing called and got me on their calendar for the same day. We decided to convert from a tank heater to a tankless. They arrived at 12 and left at 5 and did a perfect job of restoring our hot water. Kind, friendly, knowledgeable and professional. Love them!

The plumber was assigned to resolve faucet leaking issue through Cinch warranty, arrived at the day…read morethat was scheduled without providing details regarding time which caused some inconvinience, replaced the faucet that began leaking again in 2 weeks. On my message came to check saying that I could tigten it on myself. The issue was fixed for the next 10 days, in 10 days leaking returned back. When I messaged providing details on the issue the plumber replied next day that I should tighten it on my own. I asked to fix it but didn't get any answers. I requested back service through Cinch, so he scheduled the service for the next day but didn't come. Comon, I payed to get the work done, no to tighten it on my own every 2 weeks.

Jason is amazing! We just bought our house and immediately had both upstairs showers leaking into…read moreour kitchen. He got it fixed quickly and communicated everything to us and was extremely professional and respectful while working in our home!

I own a bar on the west side of town I've called JSI several times and the results are always the…read moresame. Fast arrival, great service he evened explained it to me so that I would understand the problem. Will use again and definitely would recommend. Thank you again.