Capasso Realty is the best! I've lived here for over 4 years and it is the most well-managed…read morebuilding I've ever lived in. Management is excellent at facilitating communication and responding to any issues that may arise, plus they are always friendly and extremely professional. Not only is the location excellent, and the building well maintained (and newly renovated!), but the neighbors are all very friendly and it's an excellent family friendly place to live. I've rarely had any issues that maintenance would need to address, but for those that have come up, they were resolved promptly and professionally with no hassle to me whatsoever. Overall, I would say this is one of the best values in the area in terms of the reasonable rent and the excellent management and maintenance. I would recommend living here to everyone looking for a newly renovated building in an excellent location with superb management - you can't ask for more!

Overall experience was less than mediocre…read more. During our stay under Capasso Realty for 3 years was about the same as any other apartment complex in the surrounding area. All apartment buildings have their ups and downs which is expected but we really found out who Capasso was once we were moving. During our finial three weeks Capasso managed to send people in to snoop inside our apartment I assume to check out if there were any damages or things out of place. I know this as they called us to schedule a viewing with the realtor and potential buyer, but as I sat outside on my phone all i saw was a lady with a notepad stroll into my "home" alone and come back out 15 minuets later. I mean, this may have been the new tenant if they just give out apartment keys to anyone interested in the new space without a realtor present. "Kidding" Also we were only 2 months away from our lease date, i asked if there was a way they would work with us on the breaking fee as its double what most people pay to break a lease. I was giving a no, which is fine. So the cost of breaking the fee was 2 months rent, $2800. That funny cause our rent was only $1325 which is $2650 for two months rent. I didn't know the extra parking spot "$75" which we paid extra for was also included in the breaking fee. So we basically paid for 2 months of parking spot fees after the time that we moved to our new home... Thats a nice little trick you got going on there Capasso. Kudos. Scheduling people to come and look at the apartment while we are moving stuff out that day? Well Played. We knew we would also have to pay to have them repaint the apartment which was fine as the color before was terrible. When i mentioned i saw something on a recent agreement letter for repainting after moving out was $100, I was laughed at over the phone and rudely told I was incorrect. I was told that they hire an outside painting service that comes in and repainting and would be charged for all supplies i was stunned. That would amount to quite a bit of money. We then asked for an itemized invoice so we would see what we where being charged for. The price was only $150, which is more than acceptable. Our "itemized" invoice was not a real invoice "looked liked a 10 year got ahold of an excel file and tried to open it with an outdate windows paint program" and solely has the work Paint and a dollar amount next to it. Guess I wasn't THAT far off from the original $100 mark was I Kim? The best part was whenever they wanted to show the apartment we had to be around to "show" the apartment. The realtor didn't have a key to let anyone in, until the finial last two people that they showed it to. We must have missed the part in our renewal contract where it started that the "Current tenants must play realtor in which case they agree to terminate their lease" #Funtimes2013. Oh I also forgot to mention the time when I was just about to be done with my shower and I heard a knock on the door. 10 seconds later as i was getting out to dry off and toss on my clothes and prepare myself for whoever just unlocked my front door and walked inside. Was I about to be robbed, or worse? I slowly open the door and prepare myself for the next event, Oh wait its a guy with a Capasso t-shirt on.... Hello sir, what are you doing inside my home? I'm here to see how much paint is needed to redo the walls he says.....I should have informed him that some people might take "More drastic" measures in a similar scenario, maybe like calling the cops while in the shower, or using a weapon if scared for their lives? Hey Capasso, it's not the 1600 hundreds. We have something called the telephone or better yet, Email. Use it. Thanks.

Rented at an Actionvest Property, they were incredibly professional and always quick to communicate…read moreor remedy any problems. Shoutout to Dawnmarie and Gilmer!

Review: If I could…read moregive this property management company zero stars, I would. This place is a masterclass in how not to communicate. They manage to fail at the absolute basics of customer service by leaving residents in the dark about everything that affects our daily routines. Last-minute maintenance notices? That's their specialty. You might find out about your HVAC being serviced when they're halfway done with yours, or you'll find out parking areas are inaccessible when you're trying to leave for an appointment or workout class, which has happened to me on several occasions. They act as if everyone's schedule revolves around their incompetence. Got work? Appointments? Responsibilities? Good luck! When they do bother to send out notifications, they're vague, misleading, or borderline useless. Imagine having to chase down information just to find out why you can't get into your own building. The owner Eric is downright rude, dismissive, and condescending. Rather than take accountability for the lack of communication, he gaslights residents, telling us our frustrations are misdirected. He insists that "there are more important things" than someone not being able to leave the building because he didn't confirm when our garage door would be fixed. (See photo for his email gaslighting me). All we're asking for is basic respect and clear communication, but he and his team have failed to do this time and time again. Any attempt to flag these issues is met with him doubling down on his condescension, brushing off concerns as if we're the problem, or the companies servicing our building are the problem. They overload their property managers with far too many properties, which might explain why we haven't had a stable point of contact for over a year. They've somehow taken a simple task--informing residents about what's happening--and turned it into an impossible feat. It's as if they have no respect for the people who actually live here. I wouldn't recommend this management company to anyone.

Even if I do not get any apartment from these guys,the vice president is a kind family man with…read moreonly info,good heart,no opinions,but fantastic touring and open house experience. He showed me a recently renovated apartment, told me to watch my head and all in extra storage (which we will not need) and was aware of renovations/in progress items. Best part: total laid back no pressure! I don't know how to put it in terms,but honestly a tenant's dream. If I pay the broker fee, I spent money for no product sure, BUT service. I know that the fee is for higher standard of living from landlords who expect good tenants. I want to see that. These guys are straight forward and don't put you into a situation,very casual and loose but knowledgable. They cover from Cape Cod area,Boston,up through Burlington,Swampscott. I was shown a place by Steve,this is a great guy. In his busy traveling schedule,he made time for me. I see comments and reviews on these guys that make no sense/competition joshing. setting the record straight here:I like being treated like a person,and these guys do that for you.

I suppose I should have been tipped off to this outfit when two different realtors gave me…read morecompletely contradictory information about the apartment they were trying to rent to me. Essentially, they fabricated another renter to make me feel pressured into signing a lease quickly. This, it turns out, was the most ethical thing they did. I leased an apartment in a two-family house from their sales manager. At the outset, I told him that a garage parking space was a priority for me. He told me to meet him at the office, not the property, and then asked me to drive to the property with him rather than follow him in my car. When we arrived, I met the upstairs tenant who, I later discovered, also rented through Exclusive. The day before I was to move in, I discovered that the driveway and garage were completely inaccessible, even for my subcompact. It turns out the tenant upstairs had terrible problems with the parking and nearly left because of it. The sales manager, knowing this, said absolutely nothing to me. When I asked him why, knowing how important the garage space was to me, he failed to disclose this, he said, "I figured she was just a complaining tenant." He had never met her or spoke with her before...never bothered to check for himself if her complaint was legit. He simply decided that any information that might dissuade me from renting and cause him to lose his fee was not worth relaying. I emailed the owners and sent them a detailed letter outlining the problem and never heard back from them. Then I met with the tenant upstairs and discovered why: it turns out the owner rented her apartment to her and, hearing her experience with the garage, said: "Well, the next time we show this place, we'll definitely have to tell anyone we show it to about the garage." This outfit will say and do anything to get their fee, then disappear the moment they have it. Do business with them at your peril.

I only lived in my Back Bay apartment for one year, but would have stayed much longer if family…read morecircumstances hadn't necessitated that I relocate out-of-state for some time. My experience was fantastic from the start. Jeff sat down with me himself to go over the entire lease in detail and discuss how things would work in different scenarios (if I decided to add a roommate, if I needed to break the lease, etc.). I felt respected as an individual and appreciated the additional effort to ensure that we had a clear mutual understanding of the contract - especially as a single woman. Everything went smoothly from the processing of my deposit (and receipt that my security was deposited in the appropriate type of account) to hand-off of keys. The apartment was reasonably clean at move-in and the building itself well-maintained throughout my tenancy. All my fellow tenants were tidy and respectful. There were water issues twice during my time there: once, the upstairs neighbor's kitchen leaked, causing water to come through my ceiling. They had someone there to fix it within half an hour. The second occasion occurred when I was away visiting family: a radiator valve in my apartment had an issue which caused water to come through the ceiling of the tenant below me; Michael and Jeff were very respectful and communicative with me about entering my apartment then, asking about my pets, and letting me know what had been done. This was overall a 10/10 renting experience. Any time I had a question or concern, I received a response in under an hour. And, when I had to break my newly-signed second year lease due to personal circumstances, Michael was quick to find a new tenant so that I wouldn't have to pay more in rent than necessary. He also worked with the new tenant to give me an additional week to return from out-of-state to pack my things. Keywords here: professional, courteous, and responsive. If/when I do return to the Boston area, I'll be reaching out to Michael first to see what Capitol Realty has available.

My husband and I have nothing but positive things to say about Capitol Realty Group. We have been…read moreliving in our apartment managed by Capitol for 7 years now. Jeff and Lisa have always answered my calls and texts right away and they have always come through when repairs have been needed. Just this weekend our water heater broke, leaking water everywhere. Within 24 hours of my first phone call Jeff had a plumber here installing a brand new water heater. A plumber on a Sunday?....Outstanding! If that doesn't tell you what this management company is all about than I don't know what will. They are just superb. We love living here and we highly recommend Capitol Realty.

On Monday, I started year four of renting from Wendy. I love this building. Potential tenants…read morethink I'm crazy when I rave about how lovely Wendy, and the property manager, Tom are. How quick to respond to requests they are. And really, just how kind they are! I absolutely love it here, and frankly, as long as I can afford it/fit in this apartment, I intend to stay. OH! And their pet policy is fantastic! If you're a renter looking for a place where your pooch will feel welcome, they're the folks to make it so!

I rented here from 2014-2015 and had a great experience. Tom, the property manager, was extremely…read moreattentive and fixed all of our issues. They are definitely one of the better property management companies in Boston!