We've been a patient of Dr Gowda for 9 years. We are always able to get an appointment, he returns…read morecalls personally if needed and has a caring bedside manner . He isn't in a rush to over medicate but listens to our issues . In the last couple of years, Dr Sarah had joined the practice. My girls love seeing her. She remembers their names, interests and always asks after them if they don't all go in on the same visit. Nurse's and front desk staff go above and beyond . Would highly recommend this office.

This is my first time in this office. I made appointment at 8:15 to be able to go to work after my…read moreson be checked. I have to be honest. Dr.Gowda is very nice and respectful. On the other hand , his front desk rude and in efficient. No respect to the pt or their family.

I have to give a LOT of praise and thanks for Ilianna, the triage nurse for Children's Physician…read morePalm Beach Gardens!! More on that below, but first... I have been bringing my kids here for over 5 years and haven't always been greeted or treated very friendly by the front-desk staff--and they haven't always been the same people over the years. I have had good experiences with the nursing assistants and medical professionals once getting past the waiting-room area. You would think the front office would be staffed with people who actually know to deal with and enjoying working with clients. As first impressions go, this front office is abysmal. It's the only reason I won't give them a 5 star. In the past, they have made getting forms filled out unnecessarily difficult and rarely give clients their full attention. **I have, however, ALWAYS get great communication, respect, and extreme congeniality whenever I've spoken to Ilianna.** She is a diamond among the coals! Most recently, we have moved out of state and needed to get immunizations sent to our new providers and schools. Ilianna took the much-needed time to listen to my needs, find the information needed, CLEAN UP the confusing records on file, and then faxed all 3 of my kids' records in MINUTES!! She was patient, she was funny, and she was a joy to work with. I cannot give her enough love! THANK YOU ILIANNA!!

I take my two kids 3 and under there an always receive great care when they have been sick. They…read moreschedule kids at certain parts of the day and we'll kids going for check ups at other parts of the day. They have a sick kids area to sit in the waiting room. I've visited both the Gardens and Jupiter locations and they aren't fancy but I'm always comfortable. Billing has never been an issue.

We have been with this pediatric practice group for four years, and they are outstanding. One of…read moreour children has some special needs, and from the day he was born Dr. Connor was knowledgeable, supportive, and proactive, doing her own research on his rare condition, and coordinating ongoing 5 star care with his team of specialists. She's read every note, has spoken with every specialist and therapist, and has been there for us every step of the way. This practice really is wonderful, and they also really care. We primarily see Dr. Connor, but we've also seen Dr. Katz, and these two providers in particular are among the finest doctors out there. I was surprised to see the 1 star review on here calling out hunter, the office manager. Hunter, from the day our oldest child was born, has been an absolute joy to deal with. She remembers our family, but also remembers the little details that make you feel really well cared for at a doctor's office. She's extremely polite, compassionate, and highly competent. I know that nobody can be a good fit with everyone, but I am confident that if the other review is real, it's the exception rather than the rule. (And we also delayed vaccines a little with no issues whatsoever.)

DISGUSTED with the attitudes of the office manager Hunter and their "policies." I had my son right…read morebefore Covid and we missed multiple appointments after Covid. The appointments were only so they could push unnecessary vaccines on my child. I have all of my children on a delayed vaccine schedule so for me these vaccines were not urgent. after being a part of their practice for three years and having physicians at my bedside in hospitals and building up a trust between my children and their doctors Hunter sends a scathing letter "dismissing "my family from their practice. I was in shock. Not even a courtesy call or anything of the like. The next time I went in (because as a "courtesy" they saw my son one more time because he had a 103 fever), all of the girls at the front desk were extremely rude and dismissive wouldn't make eye contact. It was like a little gossip circle clear they had been sitting around discussing my family. That day I spoke with the doctor explained our situation and how much we love her and she said she would take care of it. But Hunter and her little gossip girls at the front desk took it upon themself to push my three children out. I have never felt so disgusted. We were members of Boca VIpediatrics for years had an amazing relationship with all of our doctors we've been part of multiple concierge's doctor services and loved every one of them. This practice is a disgrace!!!!! And the doctors need to be aware that the girls running their front office are rude and nasty in front of small children.

Love this practice. I've been taking my children here for about 9 years. Never a wait and everyone…read morefrom the office staff to the providers are truly very caring, knowledgeable and friendly.

The place was dirty and disgusting. The doctor looked like he hadn't showered and smelled very…read morestrongly of cheap cologne. Things were not sanitary and the tray they brought the vaccines out on looked like it had never been washed. We waited forever and the office girl was very rude.

I've been going here for two years and had no issue. recently got new management and I missed one…read moreappointment and without notice got charged 75$ fee for missed appointment. They won't schedule me and wont give me allergy shots after two years because I disputed the charge. the staff and management are trash and wasted my time

Only come here if you want long waits, mixed-up records/financials, and little-to-no communication…read morefrom office staff. You will also rarely ever see the actual doctor when you visit.

Listens to you. Acts on your behalf, professional, empathetic. Fast, quick, you're in and out and…read morethoroughly checked out, soothing environment. Quiet and clean. The portal is easy and responses are fast. I cancelled my appt due to a death in family and it was filled up with calls and portal message to reschedule. It did not fall in the cracks so your health is cared for the right way.

WOW. WOW. all i can say is WOW. I had an appointment here that I waited for for over a month. I…read moreshowed up 5 minutes early to my appointment. The receptionist refused to check me in. She took one look at me, without even speaking to me about anything, and told me that "it wasn't going to work out for me to be a patient here". I am not sure what the reason for the discrimination was, since all I did was walk in and try to check in for my appointment on time. In any case, RUN don't walk to any other primary care doctor in the area. This one is not open for business. they are a waste of your time. i'm not really sure "who" their clientele actually is and what the criteria s for qualifying. I have experienced discrimination before, but not so blatantly and openly, for zero reason.

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

I went to 2 other urgent cares this morning. The first there were 6 people ahead of me I waited 40…read moremins and nobody went in. The staff was rude so I left. I went to cvs urgent care and they weren't allowing walk ins. So I found helix urgent care and went. I walked in the office was beyond clean and the front desk staff was very nice! I had my infant with me as well was worried they were going to say something with how weird everything is now with rona but they didn't mind. They took me back almost immediately. The nurses were great the nurse practitioner was great. I really had a wonderful quick visit! I highly recommend you go here if you're not feeling well. Skip the other urgent cares

I visited Helix Urgent Care in Tequesta recently and experienced multiple serious prescription…read moreerrors that turned a simple visit into a very frustrating ordeal. I normally wouldn't leave a negative review for an occasional mistake, but this has now happened three separate times with multiple members of my family over the past two years -- all with the same provider. The issues included: * A prescription called in for the completely wrong patient, delaying treatment by several hours. * Another prescription that was never transmitted to the pharmacy despite staff confirming it had been sent. After several failed trips to the pharmacy, it was dismissed as a "glitch," forcing me to return to the clinic for a paper prescription. * Most concerning, a prescription sent to the wrong pharmacy location and apparently dispensed to another patient -- a significant lapse in accuracy and patient privacy. When speaking with the pharmacy about one of these errors, staff mentioned that problems with this provider were recurring and not limited to my family. The clinical staff were polite, but the repeated administrative and prescription failures created unnecessary stress, wasted significant time, and raised legitimate concerns about reliability and patient safety. Urgent care is supposed to make things easier, not more complicated. I hope the practice takes these systemic issues seriously and improves their prescription processes. Until then, I would be very cautious about returning.