After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

Dr. Till and his staff are very professional. He removed the cataracts from my eyes. Now my…read moreEyesight is great. I highly recommend them!

My experience with this business was very negative. I would not recommend them at all…read more They seemed friendly but were unable to make proper glasses for me. Also, there was a long wait time even though I had an appointment and I arrived early. Do yourself a favor and avoid this negativity in your life.

On hold forever with them. They put you on a phone loop that no one ever answers. How can you find…read moreout the information you need?

I traveled on vacation and had to get help when my contacts got "lost" in my eyes. Vistar was super…read morefriendly, offered to work me in no problem. They took excellent care of me. Now I'm off to enjoy my vacation!

Get a second opinion before having Dr. Thompson do a procedure. Proceed with caution otherwise.read more

My first appointment today. I was unexpectedly running late, so I called to let them know. A…read morerather rude person told me I had a 15 minute grace period. I inquired what that meant and she was vague, but it sounded like if I was more than 15 minutes late they wouldn't be able to see me. I arrived 10 minutes late. 40 minutes later I was still sitting in the waiting room, I had not seen any nurse or doctor. I left. Why did I only get a 15 minute grace period. But they evidently have an unlimited amount of time that patients must wait before seeing a doctor. Will not return.

Super nice people and they got me in quickly. I forgot my contacts and was on vacation.read more

From the owner: Our eye doctors care for patients of all ages. In addition to seeing patients for routine eye exams…read moreand contact lenses, we provide expertise in cataract surgery, LASIK and other refractive surgeries, diabetic retinopathy, glaucoma, macular degeneration, and strabismus.

I've never been so disappointed in a doctor in my life. When the eye doctor you've trusted and…read morecounted on for years suddenly refuses to help and leaves you in tears in their office, that's medical negligence. That trust is broken, and it's time to find someone new. I also can't recommend her to anyone else anymore. She's not the doctor I thought she was. It started over a year ago. When I suddenly got 24/7 nystagmus from an injection in my ear for Meniere's Disease, I went to Dr. Adams because this was a vision thing. But she would only confirm it was nystagmus. She had no suggestions. She said NO glasses would help. When I found something called vision therapy online months later (which helps nystagmus with Meniere's patients who don't respond to vestibular therapy), I went back her, and she found a place. I went, and it turned out that vision therapy involved GLASSES. They took a while to get used to, but I could read with them, which had been the biggest problem. In the meantime, I had major rotator cuff and bicep surgery that took months of recovery, and I couldn't follow up. But just recently after over a year, the nystagmus resolved, just like my Meniere's specialist had said it would. It just took much longer. The problem now is I can't see out of the therapy glasses. And I have lost my last pair of regular glasses. I had been replacing the lenses because I liked the frames. My last prescription expired in July. And I only have one pair of prescription glasses that are about three prescriptions old. So I'm experiencing what I believe to be eye strain. I went to Dr. Adams' office Monday to share the good news the nystagmus was gone, but that I only have old glasses and now have eye strain and need new ones, but I was told Dr. Adams would NOT set an appointment with me! I was shocked. The next morning, Tuesday, after stressing all night (which greatly exacerbates Meniere's) I called Dr. Adams' office reiterating my eye strain. I already have dry eye and eye inflammation from Long Covid that she treats. They had a cancelation, so could fit me in. But when I got there, she refused to do an eye exam! She said she would check the eye issues I was having, but wouldn't do an exam for glasses! She told me she never heard from the vision therapy guy, and she would see if I need more therapy, for something that has stopped! Just like my Meniere's doctor said it would! She proceeded to say it was HER idea to send me to vision therapy! My mouth literally dropped open! She DID decide my eyes were irritated because of allergies and prescribed eye drops, that could CAUSE nystagmus so I can't use them!. She totally dismissed eye strain from old glasses. Now she's waiting two weeks to MAYBE do an eye exam. Weeks longer to get glasses. She says irritation (that I have multiple times a year, and she's treated before) could change my prescription! SO, apparently it changes several times a year! Last night I dropped my glasses, and it occurred to me that if anything happens to them, I will be totally screwed. I can't see without them. I won't be able to read anything, see my phone, etc. I have ONE pair of glasses and an expired prescription. I am a Meniere's fall away from breaking the one pair, and not being able to work. I'll lose money. That's malpractice damage. Basically, Dr. Adams is holding my ability to see hostage. And knows it! Today I called and literally BEGGED for an eye exam or extension on the old prescription, EVEN if I need a new one after this. ANYONE with glasses can understand and ANY eye doctor SHOULD. (Is anyone old enough to remember the Twilight Zone where the poor guy breaks his glasses??) Dr. Adams REFUSED...AGAIN! Even her staff doesn't know why. It's uncalled for, hateful, and NOT helping her patient. I'm really sad to leave this group. Her staff is wonderful. I've thanked a couple of them for being sweet and trying to help me through this. I don't feel that from Dr. Adams anymore at all. I can't trust her care. Her callousness is appalling. Seeing reviews now on WedMD, she's done this to others, too.

From the owner: Your eyes provide you with one of your most important senses, so it's important you receive the…read morehighest-quality eye care. That's why residents of Ronceverte, White Sulphur Springs, and Alderson, WV, trust The Eye Center of Greenbrier Valley. From eye exams to glaucoma treatment, these optometrists use the latest equipment to properly examine, diagnose and treat eye conditions. Their compassionate and caring staff provide each patient, from young children to senior citizens, with the personalized care and attention they deserve. If you need eyeglasses, the staff will take the time to go over all of the available options, so you can find the pair that best suits your style and preference. This practice is led by Dr. Philip N. Light, M.D., who brings more than 20 years of experience to the practice. He is affiliated with Greenbrier Valley Medical Center, where he performs surgeries and laser treatments for various eye diseases. Both Dr. Light and his staff are committed to continuing their education in the field to ensure they provide patients with the best possible eye care. When you need quality eye care from a compassionate, knowledgeable optometrist, the team at The Eye Center of Greenbrier Valley will be ready to help. Call them at (304) 793-3937 or visit them online to schedule an eye exam.

Dr Brandau got me seeing clearly again:) If your in need for top notch eye care he is the man for…read moreyou.