Mark and his assistants have always been super helpful to me and my family. He treated my boys just…read moreas if they were his. Me, being rough on glasses. Had several "emergency" eye glass s8tuations. Mark always did the best he could. I consider Mark a good friend, and highly respect him personally and professionaly. Norman Croy

popped in to see if they could fix my sat on glasses, which they did no charge…read more saying bye to my current eye practice, and hello to See Mark Optical

Very smooth experience for our family. Excellent providers and selection of glasses and frames…read more Very thorough examinations and patient care. Glasses are more expensive but have guarantees and coverage for damage. Highly recommended.

WARNING: Dr. Gregory Richard performed light adjusted cateract surgery on me in June of last year…read more He told me (it's not stating it too strongly to say promised me) that I would never have to wear glasses again. The brochure said the same thing. Never did he say there could be complications. It cost me $8,000 that was not covered by insurance. I was so excited to never have to wear glasses I took the money out of my retirement fund. After surgery my eyesight is much worse than it was before. I can barely see out of my left eye and still have to wear reading glasses. I now have to have surgery to remove scar tissue caused by his surgery. I would stay away from him and his clinic.

I have been having my annual eye exam here for a few years now and the service is a excellent. The…read moreselection of frames they offer is also excellent. Highly recommend.

I am disappointed in the payment/insurance billing process. I was told today that the annual vision…read moreexam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn.

I couldn't ask for better care for my eyes than what Dr. Neal Jessup and his staff provide…read more Exceptional service that's always above and beyond. Best Optometrist in the area by far.

Honestly, I have a huge fear of anything having to do with eyes and this was my first time getting…read moremy eyes checked. They were great, they were also able to do the exam without dilation so I could get back to work. They were also very respectful of my time and knew I had a short window to do this appointment. Everyone was great to work with and I'm excited to have my glasses in a few days.

Dr. Best has been attending my optical needs for many years. He also attended my husband. He's…read moregreat, comfortable, and easy going. I have recommended him many times to others. It's easy to get an apointment fast.

Thorough eye examination and extremely careful in fitting my glasses and my husband's. We are…read moreolder and had experienced frustration with other providers fitting our glasses

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

One finds amazing professional services through word-of-mouth recommendations. And that is…read moreprecisely how I found the office of the Optometrist Dr. Guy Dietels, located in a small but inviting space, with the entrance on the right side of the Sam's Club in Roanoke, Virginia. After being awarded the Yelp Triad Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants, businesses, and entertainment venues, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Optometrist Dr. Guy Dietels, in Roanoke, Virginia, is a perfect example. Having no association with Sam's Club itself, this visual exam facility is operated by Dr. Guy Dietels, an independent Doctor of Optometry. But don't let its small size fool you. The office is clean, organized, and well equipped with all the required equipment for the Optometrist to perform an excellent eye examination to prescribe eyeglasses, and make a diagnosis of the condition of your eyes. The administrative assistants are very friendly, welcoming, and professional. The first time I visited, one of them was very helpful in finding out if my insurance covered my eye examination there, and later on when I phoned her, in scheduling an appointment on a convenient day for me. Today, when I went for my appointment to have my eyes checked by Dr. Dietels, the other, also very friendly, administrative assistant, welcomed me and had me fill out the new patient form, after having a look of my insurance card. She then very professionally performed the preliminary eye tests, and had me take a seat to wait for the Doctor to see me. All the positive feedbacks that I had received about Dr. Dietels, none even compared to the wonderful person as well as professional that he was. He introduced himself to me, and was very kind, courteous, and professional throughout the entire examination. He took his time examining my eyes to make sure my eyeglasses prescription came out perfect, as well as performing all the other routine tests, and dilated my eyes to check for any abnormalities. Everything came out well and I walked out of the office with the satisfaction of having had Dr. Dietels far exceeding the high expectations I had of him. I highly recommend him and his wonderful staff and definitely plan on returning for my yearly checkups.

Perfunctory examination without dilation that cost as much as the typical ophthalmologist's…read moreexamination. Too expensive for a Sam's Club optometrist.

Always great service and exceptional support. We have been finding quality and expertise at the…read moreOptical Shop for over 25 years.

Wife and I walked in to buy glasses. The owner, I suppose, never acknowledged that we even walked…read morein. Too busy sitting there shooting the S%3@ with some guy. They weren't talking about glasses either. We hung around looking at different samples for about 5 minutes, then just decided to leave. How this place gets 5 star reviews is beyond me. He's rude as crap!!!! Went 2 miles up the road to Blue Ridge Optical and got our glasses.