I have been having my annual eye exam here for a few years now and the service is a excellent. The selection of frames they offer is also excellent. Highly recommend. read more

I am disappointed in the payment/insurance billing process. I was told today that the annual vision exam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn. read more

I made an appointment for a regular annually eye exam on June 15, 2022 with Eye on the Main, Blacksburg, VA because it is in my medical plan network and the copay for the appointment is $15. On the day I went to the office, the front desk staff told me there would an extra charge if I wanted a picture, I said no, no pictures. The nurse and the doctor did the general eyesight checks that every eye doctor office usually does, and then they asked me to go another room for a picture, I asked if there was extra charge, they then said yes, I said "No, I don't want it". A lady then came in said I needed to pay $85 today, I asked why? she said there is something insurance won't cover, that is $45, and a copay $40. I told her that I came in for the annually eye check not for anything else, the copay should be $15, and nobody told me there was an extra charge for any procedure before and during the exam, why charged me after? I would not pay the extra, but the $15 because it is a cheating and pit to the patient. read more

I had a really great experience here today! I broke my glasses this morning (not able to be repaired) and they were so great to help me get new glasses! I was able to schedule an appointment to keep the numbers inside the office down. When I got there they were so helpful and very nice! They just so happened to have lenses in my prescription in the office so I am able to pick them up tomorrow! The customer service here is great! read more