Having your window pop and shatter suddenly without cause is a startling experience but what is…read moremore shocking is the absolute horrible customer service and blatant disregard for their warranty and care for the customer. And that is what sold us on this company. We have had one of the 2 shattered windows replaced but it took around 6 months to get it done. And this one that is still broken and waiting to be replaced... we have been waiting nearly a year and can't get a call back or an update. To add to the troubles, the initial install ended up being awful. It looked great for a bit but all the windows have gaps and dirt and air pass through and they are a MESS!!! Mike from Nex-Gen came and walked through everything and agreed the installation was not good. And he promised to get the replacement in quickly for the broken window and would fix all these install issues and wrote everything down and apologize but, that was nearly 5 months ago and we have called and have gotten NO response. My husband calls the company and NOTHING is ever done. We don't even get a phone call back, they say they are checking on the order and will get back to us. Good thing we don't hold our breath. This so called lifetime warranty is a joke! It is only good IF the company actually calls back and actually follows through. And what is so maddening, the warranty and good customer service is what sold us. Talk about bait and switch.

Great experience with Dan and Dave. Sales process was respectful, authentic and knowledgeable.read more

Just replaced my window wells through Colorado Custom Window Wells (www.customwindowwells.com). I…read morehad a great experience with them; they were proactively communicative, professional, and did an excellent job at cleaning up the job site. Love my new, large and clean window wells!

I am a homeowner in northern Colorado, not a contractor. I called to see if they would sell me a…read morewindow-well. The lady who answered not only told me who I should call to help me out in my area, but she also took the time to give me tips, ensuring I installed the well correctly so I don't have the same problem again. I can't tell you how appreciative I was. She was very friendly and even made some jokes about the labor I endured. Replacing a window well is not easy, and now that I know this, I would recommend having professionals do it. You can be assured that after just one phone call interaction, I will be using Colorado Custom Window Wells in the future. Thank You!

TOTALLY UNRELIABLE!!! I would have reviewed their work if…read morethey had done any, but instead they stood me up 5 times after I accepted their bid and scheduled a work date. What's worse is they don't call and say they are not coming. Each time they would call a few days later, or one time a week later, or two times they didn't call at all - I had to call them and ask why they didn't show up. The excuse was usually that they had other work that dragged over. I finally had to fire them. Don't hire this company if you want the work done in a timely manner. In fact, don't hire them at all -- you will be sorry!! I am very glad they did not get the chance to actually do the siding work at my home, as I have no doubt their work is as sloppy as their reliability.

You only need to know two things about Steve Ayers and his crew. 1) They know what they're doing…read more 2) They take pride in doing the job right! And, as I recall, Steve came over to see me the same same day I left a voice message for him. I had an estimate two days later. How often do you see customer service like that? I hired Ayers Home Repair (Ayers Construction) to to replace fascia boards, siding, repaint, and to fix the mess another contractor had made of replacing my windows. Steve used to be a home builder, so he knows every aspect of home repair. He also knows what windows, paint, and materials give you the best quality and value for your dollar. They did such a great job several people knocked on our door asking us who had done the work for us. If Steve and his crew don't do it themselves, he can recommend someone he knows who has the same high quality work ethic. (I used someone he recommended to me for gutters, and he also did a nice job). So, for painting, siding, windows, or any home repairs, I highly recommend Ayers Home Repair. In fact, I'm planning to hire Ayers Home Repair to finish my basement next year.

Rex is super cool, good dude. Window look great. No hiccups, just smooth sailing. Thanks!read more

Extreme disappointment regarding the quality and installation of the 18 Simonton windows I…read morepurchased from JDI. The overall product quality is unsatisfactory, and the installation was subpar. I continue to experience drafts and excessive noise through all the windows. The amount of noise I receive from planes (I live nowhere near an airport) and cars is crazy; it was never like this with my old builder grade windows. Furthermore, the caulking is very sloppy. The owner said he was ok with the work and threatened to place a lien on my property the day after the windows were installed if I didn't pay, even though I was not satisfied. Following the owner's suggestion, I completed a Home Energy Audit. I have attached a few photos from that audit which clearly demonstrate significant temperature differences. I have also attached videos demonstrating the air leakage using a fog machine.(I can't attach all the pictures and videos I have and would be happy to share) After I called the troubleshooter radio show, the owner sent a crew to insulate three of the windows that I felt were the worst (which helped a little). I was then asked to pay for the insulation of the remaining windows. It is unclear why new windows would be installed without proper spray foam insulation in the first place. Additionally, two of the windows still do not close or lock correctly, even after the sashes were replaced twice. Given my significant investment, this has been a regrettable experience.

Excellent customer service..reasonably priced and trustworty. Glad I chose them for this service…read moreand would recommend to friends and family. Nice people too.

Debbie is awesome. Our dog tore up or patio screen door so we asked if Debbie could replace it with…read morea screen that our dog couldn't ruin. She arrived on time and went to work putting in a new dog-tolerant sliding glass door screen that Copper, our dog can't wreck total destruction. It took her maybe under an hour and had the new screen in place. Later on Copper, our dog, tried to shred it once again with his claws, but we can't even see a mark. I recommend Debbie and Front Range Mobile Screens highly. We have a new dog tolerant screen and it cost us less than expected. Thanks Debbie!

I've worked for many company's and this one was one of the worst. he apparently hires a third party…read moresub contractor that does the work it's different every time because he doesn't pay them. they then can put a lean on your home. watch out for this guy.

In 2021 I had 5 windows installed and overall it was good. In Jan 22, I ordered 3 more windows and…read morenow I cannot get anyone in the business to respond to my emails or phone calls. I've filed with the BBB and am getting ready for small claims court to get my deposit back. 0/5 run away.

TNT replaced the windows in my parent's house and it looks great! The new windows cut down on the…read morenoise a ton and make a huge difference. Professional staff and excellent consultation. Highly recommend!

TNT did an outstanding job replacing the windows in our 22 year old two story house. The sales team…read moreanswered all of our questions and gave us detailed information on their product. We never felt rushed. And the installation was impeccable. With the newer high UV protection we can have our blinds open all the time now. And the traffic noise reduction is amazing!! Thanks for the high-quality work, TNT.