Dr Gerbus is an amazing human and physician. My daughter was born during Covid and I wanted to get…read moreher home as soon as possible. Because of him going above and beyond, I was able to keep her home and he had me bring her in for daily weights until she started gaining weight again. Sometimes he's behind in the afternoon but he takes his time with his patients so I will gladly wait for him. My daughter has been seen by several of their doctors at this practice. Another older gentleman (I can't remember his name) was one of the first medical providers that addressed my PPD. I was so anxious about her weight, I was keeping a journal of her intake & output (I'm an RN so I had my daughter on strict I&Os). He told me I didn't need to write in my journal anymore and to trust my maternal instincts. I needed to hear that more than he knew. I don't always agree with them but I trust their decisions. For example, I thought she needed antibiotics sometimes but didn't always get them. and that's ok. I trust these doctors and I'm thankful to have them taking care of my daughter.

Great staff for the most part. Was a bit rushed and ignored despite my medical knowledge on what my…read morekid may be experiencing. However in the end the care needed was given

I'm 33 years old and Dr. Thomas (retired) treated me as an infant/child and went on to treat my…read moredaughter until his retirement. Dr. Garrison (also retired) treated my daughter after that and she loved him. My family has had nothing but great experiences with Pediatric Associates. I trust my 16yo daughter and 7mo old son in their care and will continue to until given a reason not to. The doctors I have experience with are charismatic, compassionate, friendly and comforting toward my children. If they weren't, my family wouldn't have stuck with them the last 30+ years.

DO NOT GO HERE…read more Terrible Pediatric center. Can I leave less than 1 star? The front office is rude, inefficient and talks down to patients. Many times they contradict one another leading to nothing but frustration and confusion for the patient. We informed them that we were switching pediatricians and they became confrontational and told us how they had "bent over backwards" for us. That is far from the truth. Our son came down with a rare eating disorder called PANDAS. After 4 months of not being able to eat anything but liquid Pediasures, Dr. Mickunas did not even do the simple diagnostic and order lab work to determine what effect the basic Pediasure nutrition was having on my son. We needed a data point so that we could watch the trend analysis. We had to get it done elsewhere and the other pediatrician was astonished that it had not been done yet. So much for "bending over backwards". We are now very happy with our new pediatrician and can sleep well at night knowing that we have found a pediatrician who cares and is professional enough to perform at least the most basic tests and tasks. DO NOT GO HERE.

Dr Rowland is amazing! She has been our pediatrician for over 4 years with both of our boys! She is…read morepersonal, kind, knowledgeable and helped me so much with my boys (especially their first year!!). Pediatric specialists is my go to and Miss Amy at the front is incredible! She always greets us so kind and gives the boys big hugs! They love to see her!

My son had an skin emergency that was worsening by the minute. We called to be seen at 3 o'clock in…read morea weekday and they told my wife that they were not taking any more appointments and directed us to urgent care and of course there were no appointments available for 4 hours. We were forced to go to a 3rd party urgent care only to wait 2 hours and have them direct us to CHKD ER which took another 4 hours. By this time my son was in awful shape. All we needed was antibiotics prescribed! Why was it that my PCP could not see him? 3 o'clock on a weekday is completely reasonable to see a return patient when all we needed was standard antibiotics. This place is too worried about their own agendas and not about real emergencies and patient care. This is our community and we pay top dollar premiums to receive this sort of "health care". You almost have to be a rude family to receive prompt care. It should not be this way. I feel it's the staffs issue not the doctors. I run a health care facility and compassionate care is not here or at least not when we really needed it. They try to solve problems with stickers.

If I could give them a negative along with no stars I would. This is absolutely hands down the…read moreworst place to take your kids. Every experience I've ever had here with my son has been the worst I could ever imagine. Today I went in to follow up on some paperwork and the lady at the desk told me verbatim "I don't care". I was being polite and respectful the entire time. I wish I could tell you her name but she wasn't even wearing her badge either. Absolutely unprofessional!! WILL NOT RETURN, PLEASE TAKE YOUR BUSINESS ELSEWHERE.

Have had good experiences here some bad but mostly good. Dr. Brooke is a really good pediatrician…read morebut there was issues with insurance which has pushed my daughter's doctors appointment way further back.

Weird name, great pediatric practice. Don't be fooled by the off-putting title with cold,…read moreimpersonal connotations. PDC has provided great care for all 4 of our children since they joined the world. Our kids love Dr. Leidel. She's thorough yet efficient, light-hearted, knowledgeable without being pushy, and always wears a reassuring smile no matter the situation. Dr. Leidel is also a master of engaging children and parents equally, specifically interacting with kiddos at their age appropriate level of understanding. Some front office turnover (for the better) and some Dr/Nurses retiring. We were HUGE fans of Nurse Millie. Before she retired, she greeted and treated us like family; always remembered about our youngest daughter's skin sensitivity to alcohol prep pads, making her own special diluted concoction. At today's visit, we met Nurse Lisa who was kind, quick and delivered shots like a pro; got two smiling thumbs up from our oldest son who said "that's it, that's all? That was nothing." Practice location recently relocated from a stand-alone building on Center Dr to an office space in a shared generic facility. I understand cost cutting measures but not when said facility looks like a drab setting for a slasher movie. Move optics look superficially bad but, thankfully, the approach to patient centered care remained constant. Moreover, the PDC suite is renovated in staunch contrast to main throughways. Ample parking.

My sons have been seeing Dr. Velazquez since they were born. They are now 13 and 15 and we…read morewouldn't dream of changing doctors. She genuinely cares about my children. She goes the extra mile to ensure they are as healthy as possible. She talks to them about their lives and has become like a family member to us. On the rare occasion we have had to see another doctor in the practice, we were not disappointed. You cannot go wrong at this practice. We highly recommend Dr. Velazquez (and the other doctors at PDC) to anyone looking for a caring, compassionate doctor they can trust to give their children the best care available!

I have had multiple issues with this practice (mostly including incredibly rude front desk staff…read moreand extremely difficult to schedule appointments for kiddos). But, I'm only reviewing the reason I FINALLY decided to pull my 3 children (ages 11, 4, and 1) from this practice and seek care elsewhere. My youngest is 1 and since February, we've had a hospitalization for breathing issues and several ear infections. After our hospitalization (which was a few thousand dollars out of pocket cost) we had several appointments with town center pediatrics for follow ups and recurrent ear infections. Each time at check-in, I was told that there was no co-pay even though I was fully ready to pay, what I assumed, would be a $30 co-pay each time. I assumed that we had met our deductible since we had just had quite an expensive hospitalization. Today, may 9, I made an appointment for my baby girl at 11am for yet another ear infection. At check-in, I was notified that we had a $90 balance, for which we have never received a bill. I was speaking with Michelle W (office supervisor) who SERIOUSLY lacks customer service skills to be sitting in a chair at the front desk. She was condescending, rude, and an absolute thorn throughout the entire encounter. I forgot my wallet so I had no way to pay at check in and asked if I could request another bill. I asked why I had not received one yet if these were all charges from 2 months ago and Michelle told me that they don't send bills for co-pays. This is absolutely NOT true as we have received and paid bills in the past for co-pays. I explained to her that I was told on several occasions that there was no co-pay due and she pinned that negligence on me saying I was responsible for paying even if I was told there was nothing to be paid (make that make sense). She excused herself for 8 minutes to speak with the provider who ultimately decided to cancel our appointment for a sick 1 year old. I was then told (not before arriving but after it was already now 10 minutes past our appointment time) that they were no longer seeing patients without a co-pay being paid beforehand. I understand the implementation of this practice is necessary sometimes, however prior notice would have been nice. The outright denial of patient care for a sick infant was the final straw for me. Enough is enough. Town Center Pediatrics only cares about your money. They do not care about your kids. I highly encourage any parent to seek care elsewhere for their children, where they are not just a number or a dollar sign. Update: spoke with my husband and we 100% have met our deductible for the year.

This office is affiliated with CHKD and is located in Town Center at the intersection of Columbus…read moreand Constitution. Parking is located behind the building. The office if located on the second floor. Once you enter, you are greeted with bright colors, beach scenery painted on the walls, and plenty of seating. The front waiting area is clean and they have an area for sick children and well children. The staff is super friendly and I noticed that many of the nurses knew the kids that were there by their first names. The doctors are great too. We've been going to Town Center Pediatrics since our baby was born but usually visit their second office off Pembroke Blvd. They will be closing the second location to rebuild somewhere off Independence Blvd so this will be the only office open for awhile. But that's okay because it's new, convenient for us, and spacious with lots of exam rooms. I recommend Town Center Pediatrics to anyone searching for a doctor for their little one. They accept most insurances too.

Dr. Urban is a wonderful pediatrician. We have been coming to her since our little one was an…read moreinfant. The front desk staff, however, is unfriendly and unprofessional. On one occasion, my appointment was scheduled incorrectly. Wrong date/time, completely incorrect location. After showing up for the appointment I did agree to, I was told that my appointment was actually the day before at the alternate Greenbrier location. Driving out to Grassfield is inconvenient enough, I would never setup an appointment at the Greenbrier location. The woman who set my appointment incorrectly over the phone offered no apologies and told me to come back in the afternoon as that was when the doctor was available. I drove all the way home to Western Branch, and then all the way back to Grassfield. To top it off, I received an automated phone call notifying me of my "missed" appointment and letting me know there would be a charge next time. A letter in the mail followed. I sent the office manager a letter regarding the matter. A few weeks later, we showed up for my son's well child visit. The front desk staff was very cold, refused to smile or even make eye contact. I'm a nursing student, my mother is a physician, and I've worked in customer service for over ten years. I'm the type of person who shows up well before myappointment time. I always provide enough notice when cancelling appointments. While we love Dr. Urban, we will be looking for a new pediatrician. UPDATE: 05/18 I received a phone call and follow up letter from the office manager. She apologized for the situation and removed the missed appointment from our record. I've updated my review to reflect the resolution of the issue and our satisfaction with Dr. Urban.

We have used Pediatric Specialists since my 20 year old son was born, Dr. Beltran is the best top…read morenotch. She really cares about her patients and listens for any clues that may tell her that there may be an issue with a situation concerning their health. I do not recommend Dr. Holland though, she does not seem to keep up with basic medical information. Over all I have loved the care there just pick which Dr. you wish to use carefully.

They tried to charge me $75 because I brought my other two children in with me when having my third…read morechild seen for a visit. My co pay is $25 and my other two children were just with me at the visit but not being examined. They refused to see us unless I paid a triple co-pay. Unlawful! Then we were dismissed from the practice because I got upset and vocal about it. We were not informed of the dismissal. In addition, the Newport News health inspector has been contacted, saw dried blood days old on the floor when at this practice in December 2015. I was also told to "rub my child down with Crisco" for a skin condition. I was told it really helps the skin not dry out. Just for the record, the below is the appropriate and legal method for a practice to dismiss someone from their practice. Statutes that matter In very broad terms, a practice can legally extricate from a physician-patient relationship if they do the following: * give the patient adequate notice in writing preferably by certified mail, return receipt requested (30 days is generally acceptable); * give the patient a brief explanation why you are terminating the relationship; * document notification and the reasons for termination in the patient's medical record; * help the patient find another physician; * offer to transfer medical records to a newly-designated physician upon signed patient authorization to do so; and * continue to provide care if the patient remains in need of care. Physicians take an oath to always act in the best interest of their patients, and they are expected to abide by it. In fact, doctors, unlike patients, face legal and ethical restrictions before they may end relationships with patients. Your doctor has both ethical and legal obligations to provide services to you as long as you need them. If your doctor does not appropriately end the relationship, he or she could be liable for a claim of patient abandonment. According to the American Medical Association (AMA), abandonment is defined as "the termination of a professional relationship between physician and patient at an unreasonable time and without giving the patient the chance to find an equally qualified replacement." We were never given any such chance and at no time did the practice help us or assist us in finding another physician.

Im new to this area and totally lucked out by finding this office. The doctors are amazing…read moreespecially Dr Blanchard and dr Griffiths! They make you feel so welcome. Your questions are always answered in full. No rushing you out the door. They take their time to make sure you are satisfied with the care your child receives. I love this place and recommend them to everyone i know !!