They were very nice. Nikki helped me on the first day. We were transferring 2 phones and my…read morehusband's phone wasn't there, so I was told to come in the next morning to put in SIM card. When the young lady helped me, she said everything was fine. She did not put in SIM card. When we get home and try to use it, it wants a pin number. No protection like that was on his phone. It was on mine. 208-827-6232. His phone # is 208-464-1302. Can you help us???"

Manager at the Lewiston Idaho store on 21st Street is Extremely Rude. Had an appointment,…read more couldn't make the appointment so I called to reschedule and he hung up on me because I didn't ask his question fast enough. Had a run in with one of his employees the day before to resolve a billing issue.

Almost 3 weeks without service in Kendrick now. It's really sad because you guys were to go to! I…read moreused to tell everyone to go to Inland now I have to tell everyone that they should find someone else for a cell carrier. When I call anyone with an Inland phone it takes forever to call out, then once it does you can only hear every other word or every 3 words that they are saying. It's a true shame. I really wish you would fix the tower in Kendrick.

The service is terrible my parents have had inland cellular since March thought they would save…read moreswitching from Verizon boy were they wrong . I can not even have a conversation with my mom on the phone . the service breaks up so bad she has go sit outside so I can kinda make out what she is saying. Stay away from this company.

Rude and disrespectful towards me. I went in for simple questions didn't want to help me figure my…read moreproblem with my phone.

I've used these guys for decades. They are knowledgeable, very trustworthy to the point of loosing…read moresales on products that weren't what I needed, and always found them polite. I do know their prices are a bit higher than online, as a reviewer complained. But this is a wider matter of supply chains providing products to larger companies versus locally owned stores. I've seen same thing in other businesses, where a lot of times products might not even be available for a smaller shop with the demand on national volumes of online markets. ​

Ashley and her team are the most convenient and amazing set of people that helps me…read more It doesn't matter what my issue is with ATT. problem is resolved! They are friendly and gets the job done with whatever problem I have with my phone. I totally recommend this place if you want informative and detail oriented people explaining anything you need to know before upgrading or Technical difficulties.

Ashley at the Moscow store is the manager and she is terrible at handling complaints and offers no…read moresolution. I thought I ordered a iPhone 16 pro and received a iPhone 16 and felt that it was a miscommunication mistake but instead of making it right she said it wasn't her problem!!!

It's crap they promised no black out going to orfinio deary no reception customer service is…read moretotally crap also. When you go there and see the store is locked up then to come to find out there were 49 people who dropped inland cellular because of the same problems over and over again. You spend more time in the store because the phones don't work

baught 2 phones at IC neither worked called to complain had no service they did nothing and then we…read morewere told to return them and we did and they still refused to credit us the 500.00 so we are seniors and we are out the $. They could care less they just take your money and then do nothing. Do not use these people! Buyer beware..

I went in to buy a new phone knowing it would take a while. Two hours later I walked out the door…read morewith my phone. I was very satisfied with A.B. He made sure I understood everything we were doing. He was very friendly. I have visited this store in the past but, this was the best experience I have had. Thank you A.B.

I have always been very happy with Verizon corporate. Great service, coverage, and products that…read moreyou expect from a premium service provider. However, the experience with this store was terrible! The manager was rude and tried to bully us into service that we didn't want or need. They implied that if you don't get the top-level package then you won't get good coverage and may not have service or data if you have an emergency. If they think they can take advantage of you, they will. We got much better service from the Verizon call center.

Went in and opened a new account with Verizon on Oct 7 2025. I went in asking for the Samsung…read moreGalaxy S25, specifically for its satellite texting capabilities. I was told by the salesman that they were out of stock, but the did have the S25FE, and it had all of the same capabilities as the standard S25, so I trusted him and said that would be fine. I was not able to test the satellite texting until November 23, and found that it would not work. Just no service and no option to switch to satellite. When I got back home, after about 10 minutes of research, I found that the S25FE does NOT support satellite texting. I got the answer from both Samsung directly and Verizon support after asking them to double check, sharing what Samsung had told me. I went to the same store that I got the phone from to see if there was any way to do an exchange even though it was after 30 days, since they had misrepresented the phones capabilities. I was told that it would work just fine. I did not have my research saved onto my phone, so I left. I went in the next day with the evidence that the phone would in fact NOT satellite text. I was told that there was nothing that they could do because it was past the 30 day exchange. The options that they gave me were to buy out the S25FE (which would be over $600) and then get a new phone, or I could just pay for another line and get a phone with that (but would add $50+ a month on top of the phone that I already have). I have tried to get in touch with both Victra and Verizon and have gotten nothing. Victra won't respond at all and Verizon acts like they haven't seen the complaint before, even though I am continuing through the same request, not starting a new one. They would ask the for the same information (name and whats going on) each time they wanted more information, and wouldn't tell me what information they wanted. They just kept trying to start over and eventually shut the request. This is a textbook example of bait and switch, promising the product would do more than it is capable of, but they will not own up to their mistake. Would not recommend them to my enemy. Was just looking to switch phones for what I asked for and was told I was getting. I was even willing to pay some extra understanding that the S25 costs more. If it weren't for opening a credit card with them, I would switch immediately.

The customer service at this Verizon is amazing! Everyone was so nice and they were able to get me…read moreset up with a new phone quickly. Wesley was such a big help and he was very kind. :) I highly recommend going here for all of your cell phone and electronic needs.

I talked with Saiid and he was extremely knowledgeable about Cricket's service plans and coverage…read moreand the phones they sell and he explained it to me in a way that I could understand. Would highly recommend this store.