Review Update: After…read moreposting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

FCI was prompt and listened to our needs. We have not yet received a quote, but there was no rush…read morefor that.

Professional, prompt, courteous, and worth every penny. I know that I will be using this company in…read morethe future.

Great work. Great communication. I would use them again in a heartbeat. I had a large support…read morebeam for my desk replaced as it was rotting. They found more rot and got it all replaced.

We've used Brothers twice, and each time they have done excellent work. Both projects were…read morereplacing carpet with laminate. The floors look amazing, and the work was quick and efficient. The office staff, especially Meghan and Lisa were very helpful.

Hardwood floor installation ran into a few issues with a stair runner which left a gap when the…read morecarpet was removed. Brothers went above and beyond fix the problem coming out on a Saturday and one other day to resolve the issue after the flooring was installed. They were able to find a discontinue piece of trim to finish the project. Andrew as responsive and really helped solve a problem which was unforeseen by everyone until the carpeting was removed. In addition, the team finished ahead of schedule and the flooring looks great! There is always something problematic which comes up with home projects, and it was great that Brothers was able to make everything right without a hassle. If you need flooring, I would strongly recommend contacting Andrew for an estimate.

I thought I had left a review before but couldn't find it -- so here it is! Design Tile is awesome…read more They're never pushy, and the front desk team is incredibly patient and always willing to pull more samples. They have a huge selection to choose from, and they even let you rent samples to take home so you can see how they fit with your vibe. Love this place! Thanks Design Tile.

Incredible company, detailed, low key, reasonable in every way they remodeled my bathroom near…read moredowntown Spokane and will be coming to Priest Lake to do a bathroom there, then back to Spokane to do my kitchen backsplash. We went to their store with ideas, got excellent design help and chose tile from them. Thank you Ed B. And your entire team. Before and after photos attached.

I hired Michael as an installer for the carpet I bought through ProSource. Michael did an excellent…read morejob and he is an excellent communicator. Most places do not keep you informed of what is going on. Michael was letting me know exactly what was happening and when the carpet arrived and when he was going to install the carpet. Excellent to work with and does great work. Not only that, but his rates are not inflated at all. About 50% less of what a retail store carpet layer would do. His company is called From Start To Finish with Michael Jared.

From the owner: Hi, we are a local family owned and operated business with over 4 years experience. We can install…read morejust about any type of flooring from carpet to vinyl to tile. We have very competitive rates. Please reach out for a free estimate. License # STARTFF760RO

Emser tile is my favorite tile shop! All of their products are displayed beautifully and they even…read moregive you samples to take home with you. Michelle helped me design two different options for my bathroom. She was amazing!! Super helpful and has an excellent design sense. She even gave me her card so I could contact her if I had any questions. I couldn't be happier with the customer service I received. If you're looking for the best tiles for your home and the best customer service go see Michelle at Emser. I'm so happy I did!

I had some tile and concrete work done about 5 months ago and I'm not quite satisfied. At this time…read morethey are not planning to help me out or resolve the issue.

Hired to replace backsplash. They had the most amazing attention to detail, and pride in their…read morework. I highly recommend this company.

Art and his team completely remodeled two of bathrooms, including installation of new shower, new…read moresink, new wall tile, and new flooring. They were very focused on doing quality work, finishing on time and providing expert tile work at a very reasonable price.

Fabulous work! I had purchased a rough quartz slab off FBM and needed to find someone to cut it,…read morepolish it and install it. Plus I wanted him to remove my counter top but KEEP the old backsplash, which I thought was quaint. I am so glad that i found Art! Art is friendly and responsive. You can tell he is a lovely person. Although i was on his schedule 6 weeks out, i had an emergency as we needed to sell our house quickly. Art made it happen. He saved my backsplash, did a fabulous job cutting and polishing the quartz. It looks and feels amazing. And he installed everything for a very reasonable and affordable price. I recommend him!

I normally don't leave negative reviews, but my experience with this contractor deserves to be…read moreshared so others can make an informed decision. From the beginning, there were serious issues with workmanship and judgment. I provided clear written instructions for how my steam generator needed to be installed so the access panel would remain usable. He ignored those instructions, installed it backwards, and then had to cut copper lines to fix his own mistake. He also talked me out of the half wall I originally requested and insisted that cable railing would "look better" and that he had installed many before. What I received was unfinished wood, loose cables, incorrect spacing, and exposed hardware that wasn't installed to manufacturer specifications. When installing trim around my shower door, he cut two pieces too short and tried to hide the mistake by filling the gap with grout instead of replacing the trim. I later caught him attempting to take the unused trim material I had purchased. He sprayed paint directly onto my brand‑new recessed lights because he didn't mask or protect them, and I spent hours scraping overspray off the fixtures. He also convinced me to let him remove my brand‑new induction oven from the house so it wouldn't be "in the way," and returned it with dents. Within three months, the grout between my backsplash and countertop cracked along the entire length because grout was used where flexible caulk should have been. This was all in addition to widespread drywall, texture, and paint issues, including red marker left on my new flooring. Based on my experience, I cannot recommend this contractor.

From the owner: Hello! DS Contracting,…read more where your vision for the perfect home becomes reality. For over a decade, we've been transforming homes in the Spokane Valley, Liberty Lake, Hayden, and Hauser Lake areas, specializing in design, remodel, restoration, and new builds! Our passion lies in not just building but crafting spaces that reflect your unique style and needs. Homeowners aged 30-75 have trusted us to bring their dream kitchens, bathrooms, outdoor spaces, and more to life. Our distinct approach combines personalized design guidance, custom solutions, and the magic of 3D renderings to ensure every detail aligns with your vision before the work begins. Services we proudly offer include: New Construction Homes Comprehensive Bath & Kitchen Remodels Flooring & Tile Installation Restoration Services Masonry & Masonry Restoration Outdoor Renovation and Design in Spokane Valley

Trevor did an addition (master bedroom and master bathroom) to our house for us. He did a great job…read morehandling unexpected events (like a surprise chimney in the middle of a wall- the gift of a house from 1896) and he was super responsive. He came out to our house at 10pm one night when a vent had an issue, and was quick to reply when a few things came up after completion of the project. Reliable guy to work with.

Trevor was great to work with!…read more He was quick to get back to us when we asked for an estimate for our chimney demo and worked with us to get the project done within our budget and timeline. The final product looked terrific and we plan to work with him whenever our needs may arise!