BAD EXPERIENCE!!! I had surgery to repair ligaments and a tendon on my foot several months ago. My…read morefoot still has not healed. I've had many return visits to Dr. Thompson and still no improvement. On my final and now last visit he said there was nothing more he could do for me. Gee, thanks Dr. Thompson, you put me through surgery and made MY INJURIES WORSE than they were before. I have lots of pain and swelling in my foot and have to use a walker now to get around. I'm told by a different orthopedic surgeon that I will need to get a specialized leg brace which I may have to wear for a year in order to get back to where I was before the surgery by Dr. Thompson.

Dr. Thompson was the on call podiatrist in the Kootenai Emergency room the day I needed medical…read moreattention. He was very kind in informing me of the surgical procedures that were going to take place on my foot. He was able to save my foot and gave me awesome care during my recovery process. I cannot say enough about how great a podiatrist he is and how kind and gentle he is. His staff is superior also in their professionalism and kindness during their care for me as a patient. BIG Thank you to Dr. Thompson and his staff.

I have had foot pain for over 10 years that got progressively worse. I saw multiple podiatrist who…read moreall had the same thought: surgery, hardware, Non-weight bearing for 6-8 weeks. The conversations were always centered on fix the complaint but the cause of the complaint. Having had six shoulder surgeries - "non weight bearing" is not an option in my life. I also chase around a 2-year-old granddaughter almost daily. I was referred to Dr. Nunez by a friend he had recently operated on. Having worked in the medical field for over 20 years - I have very high standards for medical offices. The office is clean. The staff is very personable and attentive. After having a fairly in-depth conversations with Dr. Nunez and learning he believes that you don't fix the problem the complaint comes back. He spoke my language. Dr. Nunez operated on my left foot March 1. I walked out of the office post op. It went so well I scheduled my right foot for early June. I would also like to add - after hours communication is excellent. I highly recommend seeking out Dr. Nunez for foot surgery. I am forever thankful for his skills.

Wow. The staff is so nice and considerate. Dr. Nunez is basically amazing and has a great sense of…read morehumor. This really helped me with my nerves through the surgery. I really enjoyed every part of the process from the first apt. The surgery I had was to correct 4 toes that decided to go every direction but straight. Thought I was going to be in recovery for months but only lasted one day with no walking and no pain meds after day 2. Looking forward to correcting the other foot and walking my neighborhood, finally!!

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

Really not sure what to think. As usual, very arrogant drs. and not personable at all. The dr…read morefinally graced me with his presence 40 mins after my appointment time. This was my initial visit and he walked in and asked so what are you expecting us to do for you? I said I didn't know as I didn't know what all was wrong. My general doc ordered the MRI and he didn't think things were horrible but didn't know. The surgeon PA points to X-rays they took and says well this isn't an easy fix like I'm assuming you think you will be getting. I just sat there because I was there to find out what was wrong. Very strange atmosphere. Very arrogant staff. It would be nice if the tech and the dr could just show a bit of kindness and compassion to their clients.

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I came for a consultation about an injury. I needed a doctors note to validate my time off request…read moreat work. The Doctor said she usually only gives those for school. I explained I needed it for my sick time request and she said to wait in the lobby. I proceeded to wait thirty minutes and had to request the two line note three times before they handed it to me. The nurse who took my vitals threw my arms around like i was a toy or something. They also ordered an xray when we already has an MRI. They also didn't offer to validate our parking but did for all other patients we witnessed checking in. I'm really confused and bewildered by the way I was treated. I also need to get a second opinion because she treated my obvious issues in the scans as non problematic. If you have a choice go somewhere else. people are just paychecks to this clinic.

I had been dealing with plantar fasciitis for almost 2 years. Had a couple appts with other…read moredoctors in the area, all who are in the Kootenai Medical system of doctors, unfortunately. None of them were capable of helping me in fact none of them ever took an xray. Eventually my regular doctor/PA made me an appt with Dr. Arnold. 1st thing on the 1st visit I got an xray which showed I had a prominent bone spur on the afflicted food which helps to irritate the PF issue. I received a shot on the second visit, another appt was scheduled 2 weeks later but when I was interviewed by Dr. Arnold she determined since the pain was gone at that point no shot was advised. I havent been back, I have been pain free with only a minor, very minor flare up after doing things like pushing heavy wheel barrows which before ruined me for days. I can bike ride again too which is very important for me. Thank you Dr. Arnold. Office staff is very helpful and nice also.

After 6 very helpful hyaluronic acid knee injections, the 7th caused me severe pain, nearly…read moredisabling me for days and reversing all my positive progress from prior injections. Staff took over 6 hours to return my calls about my concerns. When finally able to consult with the doctor he was unconcerned & without empathy. Billing was also inconveniently managed. Will not return.

I'm amazed at the higher reviews. My experience has been a disaster. I tried many times to get Dr…read more Scott to address pain and swelling. The first response to pain help request was "I wasn't in enough pain because my voice didn't show enough pain over the phone." My caregiver and I were shocked at the response. At 6 weeks, I visited my regular doctor who gave me a list of questions to ask at the upcoming appointment. Dr. Scott dodged all questions, saying "everyone is different". Being different should not mean refusing to address the problem. Since then, my regular doctor team has managed the pain and more recently with an ultrasound and MRI has found swelling and post surgical changes. The ultrasound showed a large blood clot causing the swelling. These tests are pretty basic to rule out serious things like blood clots that can cause strokes. I am so grateful that my regular team of doctors are more interested in solving health problems than ignoring them. The stroke will take 2-3 months to dissolve and I don't know about post surgical changes treatment yet. I do know there is at least one other former patient with the same bad treatment facing a repair surgery. I wonder why Dr. Scott isn't working at Providence anymore or doing them in Spokane.

Long time patient normally I get excellent care from this group. Except today I came in for a foot…read moreinjury. I don't have insurance so I'm self pay the lady told me it would be $175 to be seen. No problem I gave them $200 cash. That's when the problem began. I told them they could credit the additional $25 I didn't need change. They then proceeded to tell me they couldn't see me because of my form of payment. We do not accept cash as a payment ! What kind of an American business does not accept cash for payment. It's legal tender for all debts public and private. This is ridiculous and a ridiculous business practice!

I love this place. I've seen Dr Padtra for my foot and Dr. Wallace for my arm and they are both…read moreexcellent doctors

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.