I've already filed a complaint with the Better Business Bureau...let's just start with that.
I had been going to Kim for several years and had never had any problems....until this year. Incidentally, my complaint is almost identical to the review below by the other Emilee.
We filed our taxes on time in early March. My daughter did a commercial a few years ago and as a result, also needed to file her taxes. Unfortunately, I hadn't received her statement for the year and so it needed to wait. I wasn't worried because the exact same thing happened the year prior and everything was taken care of. This year was a completely different story.
As soon as I received her statement, I forwarded it to Kim's office and followed up with a phone call. Kim was "busy" and would call me back tomorrow. No phone call. I called. No answer. I left 2 messages.
I called again the next week, and spoke with her secretary who had informed me I was on the call list for that Wed. Wednesday came. No phone call. I called again. I left 2 more mesages and still, I heard nothing. I emailed..and finally received a response. She was out of town and didn't have service....At this point, I was happy to hear something...but none of my concerns were addressed. I wasn't sure if she had done anything and I was really concerned about my daughter owing a late penalty. At this point, we were already entering mid April and I had filed (or so I thought on March 5th).
The last time she had messaged me was on April 28th and briefly mentioned she had placed us on extention...and that she would be in her office to discuss things tomorrow. Tomorrow came..I called...and you guessed it, no answer. And why were we on extention? Our stuff was done..it was my daughter who needed filing?
From that point on, I was a worry wart. I had heard that penalty fees would be tremendous...I've ALWAYS filed my taxes on time so I didn't know what to do. I followed up with emails in May, June and most recently July..I left several more voicemails. I never was nasty or rude...and pleaded for someone to get back to me. Money and the IRS is not something I would want to mess with...and not once did she attempt to help me.
She had been paid for her services and my husband and I never received anything. I finally hired another accountant, only to learn she hadn't done ANYTHING.
I've never felt so dissapointed by a business. We had, what I thought was a great business relationship...Kim was a nice lady who was always happy to see us every year we came in for our visit. I honestly, don't know what her deal was/is. Due to her negligence, my daughter owed a LARGE sum of money...and interest. (Which all could have been avoided, had she followed up on her end of the deal). After Googling her name, I saw the other review down below and several others that were eerily similiar to mine. It's as if she retreats after the tax season is over and doesn't want to deal with anything or anyone if it isn't an easy fix. I'm hoping to get my money back..but I'm thinking it was unfortunately, 150.00 dollars that I threw down the toliet. I would drive to her "office" but she works from home and she lives an hour and half away from us. I would hate to go all the way down there only to have her not be home, or simply not answer the door. I have 3 kids..and not a whole lot of extra anything.
A HUGE dissapointment from Kim Brossomer at Inland Valley accounting. You've lost loyal clients and left a bad taste in our mouths.
I'm giving 1 star because I don't think there is a choice for less. read more