Another great visit to the clinic It is so hygienically…read moreclean and very comfortable Everyone here is so kind and friendly I would recommend it to anyone living in this area Thank you all for your services We need more staff like yours Jackie s

Great medical care completely overshadowed by an incompetent and dismissive billing department…read more ConvenientMD submitted my claim with an incorrect code, causing my insurance to deny it. After spending hours on the phone with said insurance, they literally explained exactly how the office could correct the issue and resubmit the claim properly. I then spent HOURS trying to communicate this to ConvenientMD's billing staff, only to be told they would not fix a coding error THEY made. Not "could not." Would not. They knowingly left me responsible for charges created by their own mistake. What makes this even worse is the complete lack of accountability and communication. They advertise email responses within 24-48 hours, yet days later there was still no response at all. Patients should not have to act as middlemen between an urgent care and an insurance company because the billing department refuses to do its job.

Very disappointed. Was rejected a COVID test for illogical…read morereason. Registration was slow, because they were discussing weekend plans for several minutes. Complete waste of my time.

We have gone to Stoneman Outpatient for many situations and have always received great care. My…read morehusband blew out his shoulder. They addressed the immediate need and guided him for further action that was very helpful. From colds and flus, to sore teeth, to a guest of ours who had stitches in his hand that needed help, - we have gone there a lot. They are always prompt, informative, and helpful.

Finished my radiation in February 2025. Everyone was pleasant and made me comfortable on day 1. I…read morehighly recommend this place.

Just completed 19 units of radiation for breast cancer at this location. Everything about the…read moreplace was top notch. All equipment, furnishings and decor seemed brand new. The facility was immaculate. All the staff was friendly, pleasant, helpful, proficient at their jobs & compassionate. The therapists really made an effort to make the experience as comfortable and non-threatening as possible. There always seemed to be at least one physician in the house and a nurse was always available for any questions or assistance. The schedule was always flexible. I was able to switch appointments when necessary, to meet my needs. They were consistently on time...I never had to wait more than 2 min. after getting changed. Usually the therapists came looking for me before I was done changing. They really make an effort to move each patient through, so no back-ups occur. This is ever so important during COVID, because sharing the waiting room with someone else is risky. Their COVID protocol was the most advanced I've seen anywhere. Checking-in, after using hand sanitizer of course, was done with digital palm scanners, at two points before actual treatment began. I was given a new mask at every visit, there were plexiglass partitions between waiting room seats and I'm sure there were many more precautions in place that I didn't even notice. It gave me a sense of confidence that I rarely find when I'm out of my own bubble in the pandemic we are in. I can't really think of a way I would improve upon this facility. Whoever runs it is doing a great job. That's saying a lot since I'm a pretty critical person!!

It's not a bad place, clean and mostly friendly…read more When I came in, I was told I had to wear a mask as the receptionist held one out to me. I'm not sure why my mask was an issue. It was on my face and covering all my facial orifices. The one she handed me was unwrapped and out of a box that they are putting their dirty hands in. I'm not taking a mask from someone who has food on their desk and has been touching other people's IDs and insurance cards. So the words cross contamination mean anything to anyone? Open boxes of masks are breeding grounds for germs...no thank you. Again, why would I have had to remove my freshly washed mask inside a building that does not allow unmasked people and have to put on something that has been touched several times as the receptionists shuffle through the box. A medical center should know better. No one said anything about not wearing deodorant for my mammogram and I'd forgotten so I showed up with deodorant on. I only realized the issue when I spotted the deodorant wipes, something they should point out to people, just in case. Of course, I went the day without deodorant because I had a three hour commute after my appointment. There was a sign on the wall that said you could ask for deodorant but when I was done and headed to the front desk, I was greeted with, "Goodbye, have a nice day." Sorry I interrupted your conversation with your desk mate. Years ago, the place used to be much more service oriented.

I just had the absolute WORST medical visit experience of my life here. I went in and there were…read moretwo nice women at the desk. They asked if I had my insurance card and I said "No, it's in my account and you can see I have a balance, I think my insurance info is in there." Stated a fact with zero emotion. One of them immediately thought I was copping attitude and I wasn't. I even told her, "I hear you. it has nothing to do with you guys. I wish insurance covered more of my care." and I laughed, trying to connect and make small talk. Then, one of them nicely walked me back and I said goodbye kindly. I gave zero attitude. I made an effort to be very polite when going to the changing room. Then, I was given my mammogram by a woman who was so gruff and angry and more rough/painful than I've ever experienced. I felt like she was mad at me by how she was acting and she was rushing like crazy (I think I was the last of the day). I was very conscious to cooperate with everything she needed me to do, I was super nervous because I could tell she was angry and although it hurt more than any other mammogram I had before, I didn't say one word . After I went to get my clothes on, I heard her loudly exclaiming in the halls "I am so sick of all these Brazilians and all the old people / all the OLD PEOPLE ! " LOUDLY exclaiming this repeatedly- not difficult to hear at all. I was appalled. The front desk receptionist and my husband are Brazilian. I went around the corner after I got dressed and I said, "What did you just say about Brazilians? What is your name? What were you saying about old people ?" She said to me "You were trying to listen to me! " I said, "No - everyone can hear you shouting and laughing (she was making these statements to another nurse). Then she said "they told me you were difficult!" So, the front desk told her I was "difficult " and she was specifically rough with me and then spewing hate. This is APPALLING and extremely unprofessional. She also said "I'm not giving you my name, I'm leaving here in a week. Why do you care what I say about old people, you're not old!" She stated she was a traveling nurse. I cannot believe the CCH SYSTEM. Never ever again. Look at my reviews- this is the only negative review I've ever given.

I was referred to Rayus Radiology for an MRI of my spine. They gave me an appointment immediately…read moreand were absolutely wonderful throughout the entire process! The office manager was excellent and very efficient with my insurance, scheduling and follow up. The technicians were very professional and extremely accommodating getting me in and out of the machine with my painful back. They provided me a disc for my back surgeon immediately and said it would take less than 48 hours for the radiologist to do the report. I left to bring the disc to my back surgeon and by the time I got there, the Rayus radiologist had already read the MRI and sent a comprehensive report to my doctor!!! I had to go back today for another copy of my disc for the pain neurologist and they had it ready and waiting for me! I highly recommend the staff at Rayus Radiology in Haverhill! Absolute Professionals!

I am Autistic and was skittish about my MRI. The Lady at the front desk was pleasant and helpful…read more The Technoligest, Shauna was patient and radiated competence. She said " I will get you through it" and she did. The facilities were super clean and the equipment was very modern. My appointment was exactly on time so there was no wating.

Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family

I have been a patient for 4-5 years. I am thrilled to have a practice that seeks to be proactive…read moreand responsive. I feel heard, valued and safe. Call backs are prompt. My exams have been thorough and not rushed. Regarding poor rating, I would not have waited so long as I would have assumed there was a problem! I would strongly recommend this Practice but, of course, they are full and not taking new patients.

Been going there for awhile and not sure why. Everytime I leave there I feel like I was getting…read moresecond rate care. One time they called me back in because of a test result, and the nurse took my temp and said the Dr. would be right in. I waited for an hour and a half and finally stuck my head out the door and asked a nurse who was sitting at a desk right outside my door where the Dr. was, and she said "which Dr?" The nurse who took me in never told the Dr. I was there. I know others that has also happened to. Good primary care is hard to find on Cape. The good ones are all filled.

Wonderful woman, compassionate and kind. Excellent at her job, phenomenal bedside manner. Shaila…read moredoes everything with passion and is very personable. She is just an extraordinary person! I highly recommend her with no hesitation.

The billing service this company uses is either corrupt or incompetent been on the phone several…read moretimes with them and also my insurance company has contacted them but they are still sending me bills for services I never received and ones that have been paid now they say their going to send it to collection maybe bay radiology associates or cape cod healthcare could find another billing service with a little more integrity.