The billing department is run very well. The staff is helpful and prompt with their responses.read more

Our area, The Seasons in Woodbury was hiring them to manage the HOA in my neighborhood for few…read moreyears. They have done a horrible job of taking care the landscape in our area. Trees and flowers died each year due to lack of watering, trimming... Grass only cut once every couple weeks. Each year the HOA is increasing without the proper care they put in. They are overcharge $10 late fee for HOA even you paid them in full. They sent us a letter but do not have a proper bill pay to. Called Michael Mattson, the name on the letter and left numerous calls and they did not even care to call back to resolve the charge since it kept adding up and now even charged extra $20 and threaten us with the letter saying my account will turn over to collection while I already paid them $227 for this year. I will talk to my area representative and better find another one to manage our area. This is a horrible company, just like others saying, do not work with them.

Mr. Winkelman: 1…read more We are in St Paul, we have been using services to clean up our yard for 30 years, none like what you had. 2. You left 48 bags in our curbside, not even bother to notify owner as a so called Property Management Firm????? How can we trust your service 3. Why our tenants unanimously give your service a Subpar, No Rehire recommendation to me???? 4. Stop personal blamings, focus on how you can improve your services. 5. The yard is considered very small, if you use a handyman who does not have tools, yes it is becoming big yard, as you told me, this small yard took your handyman 8 hrs to collect leaves, what?? Never heard of before in our 30 years?? Peter L

Brent is on the ball. Fast to respond. Ever on top of property details, repairs and keeping the…read moretenants happy. He's personable, conscientious and informative. We've had other types of property management firms in the past, for our modest rental property. And these other firms were never as fast or as reasonably priced as the Twin Cities Property People. You SHOULD hire this company.

Our realtor recommended Complete Management Services to help us find tenants for our townhome 2…read moreyears ago. My wife and I wanted to handle the management of the property ourselves, but definitely needed help finding renters and drafting a lease. Jenney Larges not only found us renters inside of a week, she provided us with the tools and information we needed to function as landlords. She was quick to respond to our calls and emails, and answered every question we threw at her. Jenny's knowledge and expertise were matched only by her friendly, yet professional, demeanor. We had such a great experience with the first time around that we did not hesitate to call her when we needed to find new tenants this year. As before, she found us a great tenant as expeditiously as possible. I would recommend Complete Management Services to anyone needing assistance with their rental properties.

I will most likely rent directly with a broker next time around. Talking with staff was…read moreoccasionally challenging. Having to resolve issues with tenant's was occationally difficult. After selling, association fees increased for all home owners.

Talked with Jelou Quillan. He was very helpful and patient…read more He took the time to make sure I understood what he was telling me and was very polite and informed. Sincerely Phyllis Edwards

Abby is excellent! She is very thorough and does a great job. She helped with a very delicate…read morematter and was able to help with the resolution.

I was just doing some research (as my husband and I hope to buy a rental property in the next year…read moreor so) and I came across some reviews... Needless to say, I'm pretty shocked by the lack of professionalism and based on what I'm reading here on yelp, I honestly don't know whether or not I would use this property management company.

They are fine unless you ask them questions. They respond quickly, but eventually rudely. The…read moreturnaround time for collecting the rent is about 2 weeks, which is too long. I would never use them again or recommend them to anyone.

This apartment was the ultimate worst place to live in the Twin Cities. The manager Shelly Cole is…read morethe most incompetent, rude, and uncooperative person to ever work in customer service. Maintenance issues took months if they were ever even acknowledged, and they would pull rules out of no where that were not even ethical. Seniority between tenant based on how long they lived there was grossly abused. The office was never open during working hours. Employees would go off and do personal things around town when the office was supposed to be open Plowing and ice accumulated leaving elderly to slip and fall. plowers wouldn't come until a week after snow fall, even after they had it would look the exact same. The apartment halls were dirty, and stunk of animal waste and were very poorly cleaned by the so called "care takers". Letters of importance are thrown at your doors as well as packages for anyone to steal. Management would make you feel as though you were a criminal every time something was addressed to the building or you personally.The office personnel needs to take courses in customer service instead of making their paying customers feel like inmates. Someone complained of theft and robbery to her apartment over 8 times and management did not let her change her locks or do anything about it. They told the police to ignore her. What is acceptable for some tenants is not for others, for example having a grill on your deck is against the rules, but not for the people who have lived there for ever. They also call the shots and call the office if anything is not to their liking, including things like a dog peeing outside on a tree.

I have lived there for quite some time and I will have to say the maintenance is really lacking…read more In the 651 building alone they have had huge holes cut out of the ceiling in the hallways for about four months now. They fixed them once then cut them again and it's taken this long to redo them. This has happened before. Also the maintenance gets to you when he wants to. That can be weeks or even months. 541 where I live smells gross all the time and the doors are slimmy to the touch. The laundry room took about three months to redo from the time they started. Office staff was always nice and helpful but if I had another place to go I would.