Would give it negative 5 stars if I could.
This place is billed as a luxury place, but, the emperor has no clothes. Its a mirage! Taking a much needed vacation, I bought the hype and booked a gold suite which is charged out at over 600.00 per night. The suites are billed as having a view of either the river or the Human Rights Museum. My room had a view of the parking lot out of the one window in the bedroom and an industrial view out of the one window in the main area. The room is dated and uncomfortable. I could not have been more disappointed.
From the first contact I was confronted with unprofessional and unhelpful staff. When checking in, your equipment kept cancelling my transaction for some reason. Finally. I suggested they try to do the transaction manually which was finally successful. I'd emailed ahead with a 157 page to be printed. The front desk staff handed me this thick document without even a clip. I asked if they had an envelope or something to make it easier to carry upstairs (along with my luggage in one hand an my walking stick in the other). After an inordinate amount of time they came back with nothing. The front desk person asked if I would like if they would deliver it to my room. I said yes, that would be very helpful. Then as I was leaving to go upstairs to my room, she said "oh, you want me to bring it up?" Well, I thought we had already settled that. Flustered and frustrated I just took it myself and juggled it along with my luggage up to my room.
The room. What a disappointment. First, I expected it to be on a higher floor. Having booked it months ago, one would think a higher floor would be reserved for me. Second, the webpage states that the suites have a view of the river or the museum. I had a view of the parking log and another industrial site. Further. There is only one window in the main part of the suite making it dark and dingy. The cushions on the pull-out bed slip off with just normal seating on it. The mini bar has no non-alcoholic beverages except for water which is not some designer water, just water bottled by the hotel for five dollars, no microwave, no hotel stationary, and really nothing to suggest luxury at all. Very basic. The bathroom has only one sink and there was only one bar of soap. No hand soap plus soap for bathing. The amenities were something I would expect at a budget motel. I spent most of my time in the bedroom as it was the lightest place in the suite and not totally depressing to spend time in. The TV system is problematic. Every single time I wanted to watch a little TV I would get to the guide and before I could select a channel, it would revert to the q code page. I might as well have just booked a king room, and have no idea how you justify charging 629.00 for this barebones, depressing space. For example. the lovely James Hotel in Saskatoon charges half that for a full one bedroom suite complete with a balcony, full view of the river and the university with top drawer amenities and fantastic service including an a la carte complimentary breakfast room.
Then we get to the so-called business centre. I had a news article to complete while away and assumed I would be able to do that at the business centre. Well, it should not be called a business centre at all. It's a computer, with no printer, in the middle of the lobby. How could anyone work there. Nonetheless, I gave it a try. The computer wasn't working. I instead went for breakfast and called the front desk to tell them it was not working. They peppered me with questions about what was wrong with it. I told them it's not my job to diagnose the problem they are having with the computer. When it was finally fixed, I was extremely disappointed to discover there are no programs on the computer to do any work. Basically, a person can check their email and that's it. That is not a business centre.
And then the restaurant. Good food. At least I can say that. The waitstaff are however unprofessional in that they overly familiar to the point of intruding on the conversations of guests.
And finally, my last night at the hotel (I tried to get a flight a day early just to get out of there) I went down for dinner to discover the restaurant was being used for a wedding reception. Of course, no advance warning to guests. And then I had to listed to a bad wedding singer band until 1:30 in the morning.
What a disappointment. What a shadow cast on my vacation.
And, when I made my concerns known to the hotel management they absolutely refused to compensate me other than offering an upgrade if I would return. Why would I ever return?
Don't be fooled by the hype. This place is horrible read more