Sarah is amazing! Such a calm, kind person and her massage skills are fabulous. Seems to know exactly how much pressure is perfect. Highly recommend her healing touch. read more

Absolutely wonderful!! Couldn't ask for a better experience. Conner was extremely friendly, made me feel very comfortable, and did an amazing job. I will 100% be returning. read more

Great salon in Dunkirk. Rooms are well appointed and staff is very capable. I look forward to pedicures and facials with Jessica Miller. She is very meticulous and also is very talented at applying nail polish. I highly recommend her services! read more

I was in town while my husband was on business and was skeptical about fines good spa in the small town. Booked a 75 minute massage with Crystal - it was perfect. Had a pedicure with Jessica that was relaxing and well done. Spa is in a good location, clean and fresh beds. I'd go again if I'm ever in Dunkirk again. read more

Looking to investigate their various services, I first booked a pedicure to see salon and staff. I was a few minutes early but building was locked and no one around. I waited in my car and finally noticed someone unlocking the door. The girl doing the pedicure seemed rushed and had her coat and purse on a chair in front room as if ready to leave. She went over and over my nails with polish not waiting for one coat to dry before adding another which Ive been told is a sure way of polish not drying.. Finally trying to dry the polish she put me under a mild heater repeatedly checking and repeating cycle and sure enough was still tacky. It was cold weather so did not wear flip flops. The polish never did dry completely and when I arrived home it was completely smudged. A complete waste of time and money! I would never go again for any services. I felt rushed and rightly so as she seemed in a hurry to leave. A good lesson and glad I did not go for a more expensive treatment. read more

I'm from out of town (Atlanta) and am in Fredonia for a job this summer. It was important to me to find a good way to use my days off and this spa seemed like just the place! After a little bit of phone tag with who I presume was the owner, I was able to successfully book two appointments on two separate days: one for a one hour luxury pedicure ($40) and one for a one hour therapeutic massage ($60). I wanted to wait to review till I had had multiple appointments there, just to gauge their consistency! Appointment #1 was for the 60 min luxury pedicure, with Jess. The appointment was in the late afternoon and I am assuming it must have been her last appointment because even though I arrived a few minutes early, I just felt a tad rushed. After the initial speediness of getting me back to the pedicure room, Jess offered me a choice of coffee, tea, or water as the water for the tub heated up. This was a lovely touch. The pedicure itself was good: it included a nice foot massage, as well as a good exfoliating scrub. Jess was sensitive to the fact that I was there for relaxation and only made small talk with me when I asked her specific questions about the area, otherwise, she left me to my book. My main qualm with the service was that I paid for an hour of service, but my toes were dried and I was out the door within 50 minutes. I would have preferred that the extra ten minutes be spent on the massage or exfoliating treatment. Appointment #2 was for a 60 min theraputic massage, with Lindsey. I was advised to arrive 15 minutes before my appointment time. If you haven't had a massage before, the request to arrive early is generally to give a few minutes of buffer time for you to talk to your therapist about specific requests and allows you to have a few minutes to undress. I arrived 15 minutes early, hoping that I might be able to enjoy a cup of coffee before my appointment, but when I got there the doors were still locked. I called twice with no answer, and then left a voice mail just checking on my appointment hoping that there hadn't been a mistake. About 5 minutes till 10:30 (my appointment time) Lindsey and JoAnn (who I think is the owner) arrived and unlocked the building. I came in and I think because they were running a bit behind, they didn't offer me anything to drink this time. That was a little bit of a bummer and made the beginning of the appointment a bit rushed, like my first appointment. I was able to undress quickly and the massage began a few minutes after 10:30, no big deal. Lindsey gave a great massage! I really enjoyed it. Again, my only qualm was the length. Since we started a few minutes after 10:30, I was hoping the massage would at least last until 11:30. This was not the case, as I was redressed, paid, and out the door at 11:15. I was disappointed that I felt skimped on time for a second time. Overall the experiences have been good and I would recommend the service. However, the staff at Inner Balance would do well to be be a bit more relaxed at the beginning of appointments; the customer is there to unwind, not be thrown into another whirlwind! They'd also improve their service by being a bit more sensitive in honoring the amount of time customers have actually paid for. read more