I highly recommend Amanda Long, from Pointe South Rentals, to handle your rental properties. She is…read moreprompt, friendly and gets to business so both parties can enjoy a win-win scenario. Thank you Amanda!

Worst people to do business with. They can never resolve any issues, it's always we'll get back to…read moreyou. Poor communication and lack any incentive to perform at a professional level. Overpriced substandard properties managed by incompetent people with no knowledge or experience in the profession. Rude and always angry about something that they are responsible for. DONT DO BUSINESS WITH THEM. you will thank yourself.

YOU ARE GOING TO WANT TO READ THIS..... BUCKLE UP!…read more We booked with Key Concepts through their listing on Airbnb. Upon arrival, they gave us our key (THE WRONG ONE) and told us our place was ready. We arrive, and there is a lady in there cleaning saying the cleaners didn't do their job properly. We wait about half an hour in the car before we can get into our room. We go in..... the place is nasty. There is hair in the shower floor, in the bed, in the living room, EVERYWHERE. And this is AFTER the manager told us she was cleaning up and made us wait. We called them to let them know the issue and they completely changed the subject, said it was clean, and made us come back to their office because they forgot to check our IDs. AND THEN....... We bring up once again that the place was extremely gross and they just brushed it off completely. The manager then sasses, and tells us we are under the age requirements to rent this place. I mentioned that I booked through Airbnb, and that Key Concepts had NO AGE REQUIREMENTS listed on the booking. You would think, if it was extremely important that you be of age to rent from them, they would put the age requirements in the listing. However, they did not and they refused to let us stay there. Airbnb's age requirements to rent is the legal age of the state, which we fulfilled (obviously) in order to book in the first place. We were then stranded. They did absolutely nothing to help us find a solution or a new place to stay. They were EXTREMELY RUDE and did not help us get our refund. They never apologized, and did not try to help at all. We had to go through Airbnb to get a refund from them. It was overall a terrible experience and extremely stressful, and I would not recommend staying with them.

Everyone is so nice and friendly and eager to help however they can. Melissa was wonderful and I…read morefeel like I met a new friend especially since we are both from Texas.

I cannot more highly recommend Mark and Associates. They consistently provide excellent feedback…read moreand outstanding service. Every experience has been professional, efficient, and genuinely pleasant.

absolutely horrible company. if you want people constantly coming in your apartment have at it!!!…read moreexpect them to invade your privacy several times a year. the inspector is absolutely horrible and rude. The ladies that run the office are nice enough but it's about privacy and the constant invasion that I can't tolerate any longer. luckily they sold our property so hopefully the new owners won't run it like slumlords. In all of my 30 years of renting I have never experienced such an invasion of privacy!!!!!! You have been warned if you choose to go down this road.

TERRIBLE COMPANY!!!! DO NOT USE Phoenix V Orange Beach # 812…read more We were notified only a few days before our trip that the pool would be closed for maintenance. When I asked about the splash pad, I was told they had not mentioned any closure, and assumed it would still be open. However, upon arrival, we discovered that both the pool and splash pad were unavailable due to a major renovation project. This clearly was not an emergency repair, and guests should have been informed much earlier or given the option to cancel without penalty. We traveled with three young children, and the pool and splash pad were major factors in choosing this property. The only compensation offered was a 10% discount on the nightly condo rate, which did not adequately address the inconvenience. Unfortunately, the condition of the condo itself was also very disappointing. The unit was in serious need of a deep cleaning and furniture updates. Issues we encountered included: 1. Two recliners that were broken, worn, and dirty 2. A couch that was worn and stained 3. Dining room chairs with peeling faux leather and visible dirt 4. An ice maker that produced only a small amount of ice over four days 5. A foul odor coming from the kitchen sink, likely from the garbage disposal 6. Dishes and cookware that were not properly cleaned, with dried food still on pots and pans 7. A master bathroom sink that drained very slowly 8. An outdated master bathroom with a shower head positioned so low that adults had to squat to wash their hair 9. Balcony furniture covered in dirt and dust 10. Curtains that dragged across the floor and were filthy at the bottom 11. Floors and rugs that were too dirty to allow our crawling baby to play safely Because we were traveling with a baby in the crawling stage, cleanliness was especially important. Thankfully, we brought a play mat, but keeping our baby confined to it throughout the trip was difficult and frustrating. I contacted customer service at Prickett Properties during our stay. The representative was courteous and documented all of our concerns, stating they would be passed along to management. Unfortunately, I never received any follow-up. Based on our experience, I would not recommend this condo. The photos do not accurately reflect the unit's current condition, and the lack of communication about the amenities was very disappointing.

HORRIBLE COMPANY! We booked 403W at The Four Seasons at Romar Beach for 22 nights. Upon arrival the…read moreunit was infested with roaches. We contacted Prickett Properties who put us in a temporary property, The Palms, for 3 nights while they exterminated. The temporary property was smaller, outdated and dirty. When we returned to 403W we were met with another round of roach attacks! Several varieties and sizes confirming our suspicion of an infestation! We immediately left and checked into a hotel close by. Our 22 day vacation was reduced to 5 harrowing days. Prickett Properties blamed EVERYONE for the issue....the HOA, the owner, even us! They won't refund all our monies paid claiming we have to pay them for 3 nights at The Palms! Prickett Properties has NO idea what customer service is. They are terrible to their customers. BEWARE OF PRICKETT PROPERTIES. STAY AWAY

Mismanaged, unprofessional and simply rude. They caused considerable personal property damage to…read morethe condo I rent. They do not honor entry notification requirements per your lease. They know they are not providing good service so they refuse to return phone calls or even apologize for their actions. This is unfortunately standard local service but if you have a choice, go with someone else.

I was stuck with an out of town property and needed a realtor and property manager to do what I…read morecould not. I called Nathan from PBR and he went so far above and beyond at every step it was amazing. He suggest he help with things I was even afraid to ask for. Got the property cleaned up, fixed up, maintained and sold. I could not recommend him more!!

Bryce and Pensacola Bay Realty have been nothing but professional and awesome to interact with. We…read morefound a fixer upper and Bryce has been very knowledgeable and helping us in a lot of ways. Madison at the office is unbelievable. She makes me feel like she sits in the office and does nothing but wait to answer my calls and put my mind at ease. I know she has countless other clients she's working with but she makes me feel like I'm the most important. I highly recommend this company.

Have a massive water leak in front of the condo. Been trying to get someone to do something about…read moreit but water has been filling up the whole yard since Saturday. It's now Wed. Can't even believe that they want the whole property destroyed over a water leak.

First Service Residential manages our community HOA and have not done a very good job during the…read more~18 months of their tenure. Regularly, residents raise issues to the office staff and it takes numerous times of reaching out before any type of acknowledgement occurs ... and even longer (if ever) that a resolution occurs. I have personally raised numerous concerns, maintenance issues, and offered suggestions to Michelle or the LCAM at the time, and all but 1 has been ignored or dismissed. The HOA dues that are paid to First Service are exorbitant for the service that is received. If you have a choice of an HOA management company, I highly recommend using someone else to manage your community.