Dr. Holmes is THE best neurologist!…read more Firstly about him. He is seriously one of if not THE kindest doctor I have ever had. He is just so kind, compassionate, and patient. I was really nervous on my first appointment, and I am incredibly shy, but his pleasant nature made me feel so comfortable. Also, I want to add a quick story that only shows a fraction of how generous and empathetic he is. I had an appointment in November, but I got COVID and I had to cancel. Obviously there were no slots available until after the New Year, but for insurance reasons, I BEGGED to be seen. I was told that he had to approve it, and he did. So, he was able to squeeze me in right before New Years Eve or so. My senior dog that means everything to me was extremely ill around that time. I was basically her caretaker 24/7, even leaving her alone for the appointment made me anxious. I was also lucky if I got 4 hours of sleep, every few days. I was at my limit. I was afraid every day that I would wake up and she wouldn't be alive. That day, she was particularly ill and i had to do A LOT for her before I could leave her alone, and it took me longer than usual. I was also soooo sleep deprived and sluggish. I got there late. And my appointment was supposed to be squeezed in as the very last appointment for the day. The front office told me my appointment had been cancelled. That and all of the stress, sleep deprivation, and worry for my dog just came together and I lost it. I burst into tears (I NEVER cry in front of people!) and I was desperately trying to wipe my eyes because I was so embarrassed. I felt so defeated. The guy in the front (love him!) said he would talk to Dr. Holmes. He explained my situation as I silently wept alone in the waiting room, and Dr. Holmes agreed to see me. He did not rush me out, he didn't downplay anything, or acted AT ALL like I had inconvenienced him, even though I had. He also told me on his own how sorry he was about my dog. He made the practice stay late for me. That's a huge deal! (Note: I did apologize to almost everybody there personally) I don't forget things like compassion, kindness, and mercy when one is down. He showed that to me when I felt defeated and alone. It meant the world to me. I will never forget that. (And I thought he was the best before!) So end of the story, but he also really listens. the front office overbooks like crazy, but he doesn't rush you out of the room. I had been suffering for migraines for about ten years and NOBODY was taking me seriously. He immediately told me his opinion and he validated everything I said. He believed me and it's been almost two years since the first appointment and I am doing so much better. He really cares and I would never see any other neurologist. He has an amazing personality PLUS he knows his stuff! I want to bring up an issue that I have seen on the negative reviews about his staff. Those negative reviews REALLY bother me because when they rate so low because of the front, it doesn't hurt the front. It hurts Dr. Holmes and makes him look bad. When you are looking up doctors and recommendations and you know nobody, you look up doctor's ratings. His reviews are so low but they ALL are because of the staff. He has nothing to do with who the front hires or what they do. I hate that he is rated so low despite him being absolutely amazing. It's really hard to trust internet reviews because of this. When you google him to see reviews, it just shows his name on the Yelp result and a poor rating. That isn't fair. I highly recommend going, even though it IS hard to make an appointment because he's in such high demand. it's worth it to me. He's amazing and I have so much respect for him!

If I could gone this office zero stars I would. I have bring activly having more and more…read moreaggressive seizures as there days go on so at the hospital they set me up an appointment with this Dr. Their office called me the night before my visit (that i had waited over a month for) at 530 and cancelled saying I was signed up to see the wrong Dr. Then the next day I still can't get a call back after I called 3xs. I have to go to them because my ins won't cover anyone else but if I were you, I'd go somewhere else!

My cousin, who is a nurse, knew that I was looking for a neurosurgeon and mentioned that she had…read moreworked with Dr. Gates before. She said he was a joy to work with, and very kind, humble and knowledgeable. She suggested I try him. Hands-down, he is the best doctor that I've ever seen. He has wonderful bedside manner, was very friendly, knowledgeable and thorough. He wasn't condescending. I don't need to see a neurosurgeon often, so it won't be often that I need to see him, but I wish there were more doctors like him. If you need a neurosurgeon, he's amazing

I am so thankful for Dr. Gates. I awoke 2 years ago with no previous trauma to my back, but could…read morenot stand up straight. The pain was excruciating, resulting in me having to go to the emergency room because the pain was so bad that it was adversely impacting my blood pressure. Due to multiple trips to the emergency room I was admitted. The attending physician in her discharge notes referred me as normal to an orthopedic specialist, but she also mentioned that there was a neurosurgeon in the Piedmont Physician's Group that she would like for me to obtain a consult. Of course the Ortho doctor initially ordered PT which did not help me and after 2 months of that, I scheduled an appointment with Dr. Gates, for the first time, a doctor actually listened to me. He ordered a nerve study and other test and more x-rays and when I returned for our consultation, he took time, we reviewed the results and he provided a diagnosis and plan of action. Diagnosis, sciatica and my L4 & L5 disc had slipped and was pinching my nerves. At this time I am on a walker. I had gone in less than 6 months from high impact aerobics to living, breathing and with every movement of my body being in horrible pain & only able to be slightly mobile on a walker with no relief regardless as to the strength of the pain medication. So very thankful for the ER's referral to Dr. Gates! He was caring, listened to my concerns and fears and provided me with a comprehensive plan of action that included a foraminotomy procedure that restored my quality of life and removed constant, tingling in my (R) leg and hip and living without constant pain and discomfort. Thank you Dr. Gates for your professional, caring approach to patient care. In my months of care with this physician, he only presented himself as a physician that was 100% dedicated to improving my health! 2 years later and I am still happy and pain free! Praying that you experience the same outcome, GOD BLESSED ME WITH DR. GATES!

Like many of the reviewers on here I have to say that the office staff here is the worst I have…read moreever had to deal with. I have been trying to make an appointment for two weeks. my primary vare physician as faxed referrals several times. I have made a copy and faxed the referral, but now after two weeks and countless long waits on hold plus 4-5 discussions after long holds I still am unable to make an appointment. I am a huge fan of Wellstar and use MANY of their Drs and facilities. This practice is a disgrace and should not have Wellstar associated with its name.

Like others have said, great doctors but no one ever calls you back and it is impossible to get an…read moreappointment as an existing patient. Now they are denying my regular prescription refill- probably because I haven't been seen in a year, and there is no way to get an appointment. Unbelievable and frustrating. This practice is completely unreliable therefore can't recommend..unfortunately.

Excellent doctor. He is very caring, knowledgeable, and explains everything fully. He literally…read moresaved my husbands life when he was in neuro ICU.

For starters, I must say thank you to Dr. Chitale and Dr. Maloon for their wonderful work on my…read morewife. You Truly know your profession. It is just too bad that you have associated your office with Mr Quentin Jenkins. Patient success does not end with the surgery and it has been a night mare for my wife and I With her recovery. We left out your office today with talks of suicide from my wife. Mr. Quentin Jenkins has treated my wife badly ever since she came in due to an infection after surgery. We did not show up to blame any one, we just needed help. He simply told us " This is not due to surgery" and that her stomach pains was not either. Well thank you Mrs. Kristen for helping my wife to the car and calling the hospital concerning our arrival. My wife bowels had stop functioning correctly due to her medication after surgery. Today was our next encounter with Mr. Jenkins and it was still the same unprofessional attitude. We came on time for our appointment ( I have the appointment card to prove it) We arrived at 9:17am for a 9:30 appointment, my wife ended up walking out the BACK at 10:30am begging me to help her to the car. That Mr. Jenkins was busy sitting in his office this whole time. How is this possible if not intentional? As I told Mr. Jenkins of his unprofessionalism, he asked me to come to the back. Well Mr. Jenkins your patient is the one you should have spoken to. It is sad that my wife's path to recovery has been so rough. She had back surgery! We came in today with her back stinging. We left out barley making it to the car and her not wanting to live any more. So thank you very much Premier Neurosurgical Institute.

If I could give this doctor zero stars I would. I went in complaining of pins and needles,…read morenumbness, visions problems, cognitive impairment, falling, tripping, dropping things.. etc. (Basically every single symptom of MS). Dr. Maloon looked at me all of five minutes and didn't even do an exam or check my blood pressure. When I was going over my symptoms he interrupted me and told me I was going way too fast for him to keep up. Seriously? You're a neurologist. Told me I had nothing wrong with me but he would send me for an MRI to prove to me that it's all in my head and there's nothing wrong with me. The office never called to schedule the MRI and when I called to leave multiple voicemails I received no call back. They literally blew me off completely. Dr. Maloon proceeded to tell me I just had migraines and sent me home with migraine medication. Migraine medications severely lower blood pressure in people who already have low BP. Which I do and he didn't even check it so how would he know? Very disappointed in this doctor. Beware. Don't waste your time here. You won't get answers. I went back to my Rheum who in fact did blood work and is suspecting MS. Sending me for an MRI and referring me to another specialist who will get me the help and treatment I need.

I was a patient of Dr. Flamini for multiple years, and he was the best neurologist, if not doctor,…read morethat I've ever had. He was caring and attentive to all my needs and concerns and made sure that I received the best medical care possible. He made dealing with multiple illnesses something manageable, and it was under his care that my epilepsy got under control.

There aren't enough stars to give Dr. Flamini. He is extraordinarily knowledgeable about childhood…read moreepilepsy and, via his treatment, has given my son his life back by managing his seizures. Even when we hit a new twist in my son's condition, he is very thoughtful and comes back with a potential solution. We love Dr. Flamini, his staff is great and we highly recommend him. We've seen 4 other neurologists and he has by far been the best.

VERY unprofessional office. Staff is RUDE beyond words. Due to new insurance, we had to pick a new…read moreneurologist for my husbands medical needs. Selecting THIS Dr's office has been nothing but a nightmare since we began seeing them. 1. No matter what time your appt is/when you arrive you can expect a wait of atleast 30-45 minutes in the waiting room and another 20-30 minutes before you are seen by Dr Villasana. 2. Dr Villasana doesnt recall previous visits/conversations so you have to remind him of your previous visits (with him ) to him. 3. My spouse visits Dr Villasana monthly for a Neurological disorder and goes to a nearby local hospital for 'infusion services'.. I always wondered why it took the infusion center so long to dispense the medication (we're talking about a 2-3 hour process taking 6 hours).. I was finally advised by one of the infusion nurses that they were waiting for the Dr's office to send the 'its ok to dispense' order. So the Dr's office knew that we were heading to the infusion center immediately after leaving their office and it still took them 3 hours to send the infusion center the 'ok to dispense' paperwork. 4. I faxed over time sensitive disability life insurance forms 2x to only receive a letter from the insurance company a month later advising that benefits had been suspended and that they had NOT gotten the paperwork from the Dr's office. 5. I spoke to XXXXX who advised me that the paperwork had been faxed to the insurance co. I asked that they refax and to fax me a copy for my records as well. Long story short.. the fax I received was NOT what I asked for (NOT disability insurance related ). So, They DID NOT fax the paperwork to the Ins company and here it is 2pm on a Monday afternoon and noones answering the phones.(They just reopened after lunch at 1:15p so where the heck is everyone and why arent they answering their phones? I would NOT recommend this Dr's office, nor am I looking forward to going back. We will be looking for a new Neurologist ASAP.

Brought our 4 year old to see dr Q. There wasn't a 2 month wait. We got in same week (at crescent…read moreneurology). This doctor actually listens to you, thinks, and takes time to explain things. She seems like she will be helpful and flexible (based on our first visit). Dr Q. Seems like she really knows her stuff. I'd recommend her to anyone. The office doesn't look like a pediatric neurologist office (except for a couple toys in the lobby), they might see adults too. Not sure. Nurse reception and doctor were all a pleasure to deal with.

A nightmare experience! Their incompetence is far beyond any reasonable or rational understanding…read more One would expect better professionalism from a qulaified healthcare providers. My Kyphoplasty was scheduled 2 weeks in advance for a 7;15 am arrival Monday morning 4/6/26. Upon arrival, we saw the entire office staff was waiting outside. They had been locked out of their own office! Apparently the internet went down overnight. No IT support. 45 minutes later a maintenance worker showed up with hammer and chisel! An hour later, the surgeon took over and started using the hammer. Finally, at 8:45 we finally got in. After the staff got themselves settled we gave them our name and the time of our appointment (7:15) - we were instructed to take a seat. Odd they never gave us a clipboard to fiill out. Which gave us plenty of time to stare at their waiting room "Island of Doctor Moreau" wall mural. After another 30 minutes. we re-approached the desk, THEY HAD NO RECORD OF OUR SCHEDULED APPOINTMENT!!! and DEI hires were content just to let us just sit there. After raising hell, a NP went back and talked the surgeon Dr. Ehlishabi, (we asssumed). Another NP came out and said they might be able to fit us in around 1:30! THE LAST THING ANY PATIENT WANTS - IS TO BE RUSHED INTO SURGERY THAT THEIR STAFF WAS NOT PREPARED FOR!! - WE LEFT - Never saw Dr. Ehlishabi. And that wall mural? It turned out to be an Omen!!!

The doctors are great but the billing department is terrible. They send inconsistent bills but yet…read morenever answer the phone or return phone calls. They also wait until the day before surgery to give the authorization and estimate. I work in healthcare and this is unacceptable practices. The practice needs to train the staff better. I'm still waiting on a call back from several messages I have left.

Dr. Lin and staff were awesome. He discussed options and listened to our thought and concerns. His…read morehonest and positive perspective took us from a place of despair to hope

I went to them because of a sudden back injury with pain down my leg that prevents me from walking…read moremore than a few min. The NP spent a total of 10min and only about 3-5 of that was a little push and pull test. She then decided my diagnosis without any tangible imaging to look at. I asked her several times for imaging to confirm and after a back and forth on messaging she finally relented and ordered an MRI. But it was clear from the start that she felt my issue was a waste of her important time as this was "a surgeons office ". I don't know if she had a problem with me being Deaf and had an interpreter present or not I can only make an assumption. After going back and forth for a few days she then said I needed to find someone else to see. I called to speak to the office manager and when I finally did she began the conversation aggressively. Then the Dr took the phone. He was also aggressive and agitated, I matched his energy. Just because you're a Dr doesn't mean you can treat people like dirt and I advocate for myself well. Even after that I tried to send a message that was almost apologetic. I was trying to be able to stay within the wellstar system. They have staff interpreter that come automatically without having to fight for them. It's a constant struggle and one I try to avoid at any cost. But the next day I see in MyChart that the Dr has entered "documentation". Basically he tried to put everything on me, I was the rude and unprofessional one to them not the other way around. I admit I did match HIS energy on the call and that energy was aggressive. But it was only in response to his aggressive demeanor. So he lied to cover his rear end rather than being an adult and taking accountability for himself or his NP. I will now have to find care outside wellstar and fight for the ability to communicate with the next health professional. I can only hope they are more empathetic, professional and allow me participate in my care like every other Dr I've seen does.