excellent service from start to finish. East Coast Floors delivers on their promise. Their…read moreinstallers were knowledgeable and professional. we didn't have to do a thing. We remain happy with the flooring now going on 2 years later!

Requested a quote on the website. I got an email with a number to call. I called the number and the…read moreperson who sent the email is not the person who answered (okay not a problem). The man who answered seemed almost bewildered as to why I was calling. I gave him the name of the person who emailed me and requested to speak to him. He took my number and said that gentleman would call me. Several hours later, the same man I spoke to earlier called me asking why I was requesting a call back. I was confused but just said I am just requesting an estimate. He said and I quote, "well what product will you be using??" I told him I wasn't sure because this is our first time replacing floors. I know I want hardwood but I'm not sure of anything else. I would like someone to come to the house measure the area and give us some information and an estimate. He said, "We have our customers know exactly what product they want before we come out there or else it's just a waste of our time." I thanked him for the call back and hung up. Left a terrible taste in my mouth. I don't know how they do business but I have never experienced a place of business pushing that business away. I guess I will look elsewhere.

Wow. Super accomodating. Awesome selection. Can get custom made. Really knows his carpet!read more

Ashok was great! We needed a larger & softer rug so I could crawl around on the floor with our 4…read moremonth old baby girl. He took the time to show us our options until we settled on the perfect rug. Our rug arrived on time and in perfect condition. Highly recommend!

I had carpet installed about 12 years ago and recently needed it replaced. The new carpet itself is…read morewhat I wanted and the installation quality seems solid, that's the only reason I'm giving three stars instead of one. Unfortunately, the installer left my home in a shocking state. I was in a meeting when they finished, so I only gave a quick glance and thought everything looked fine. Later, when I inspected more closely, I was stunned by the mess left behind. It was unacceptable and very disappointing to have to clean up after a professional installation. Great carpet and decent workmanship, but the lack of respect for my home and cleanup was incredibly frustrating.

They get no star but did get my deposit money but never delivered anything…read more never showed up for the scheduled appointment never answered their phone never responded to voice messages Use anyone else

The measure of a company is how a problem is handled. I have used Avalon at least 3 other times…read more Never a problem. This time there was a question regarding installation which installers did not understand. Spoke to salesperson who said the issue would be forwarded to supervisor. Avalon supervisor never contacted me or the installers. The result is that a simple misunderstanding became a major dispute. Terrible experience

Another great job by Avalon TR. Donna helped find an excellent choice of carpet for a stair runner…read more Russ advised us with some design considerations during the installation. He was wonderful and a perfectionist. Thank you for all the help in making our home look great.

We worked with Diane to renovate our bathroom into a unique space that blended with the coastal…read morefeel of our home. We renovated our bathroom to be fully handicapped accessible from top to bottom which included picking out the best non slip floor! Diane was knowledgeable, kind and patient with me.

I am in the process of renovating my guest bath. I walked into Avalon flooring in Brick, New…read moreJersey and was greeted by a lovely young woman Lindsey Sarno. She has been so helpful, if I could give her10 stars I would. She made my shopping experience so easy and seamless. She was prompt, responsive, eager to help, and gave great opinions. Just a truly enjoyable experience. The company has beautiful product! It's a lovely establishment to shop in and everyone is very helpful and pleasant. Big box stores are good for what they're good for, but you can't beat the service you get from the smaller establishments like Avalon flooring. Thank you, thank you, thank you!

Julio's group did a great job installing carpet in 3 bedrooms of my rental property. He's a true…read moreprofessional, knowledgeable, polite and a pleasure to work with. He came when he said he going to, did a great job on the carpet, thoroughly cleaned up when he was done and I thought his price was fair. Highly recommend 99 Carpets!!!

The best possible experience with the most beautiful selection of rugs. The entire process from…read moreordering to delivery and installation is seamless. I highly recommend 99 Carperts