After bad experience with other firms I was lucky to find Stephen Delgado and QCI. I received a…read moredetailed proposal with specific steps and deliverables. They met and exceeded all promises. Team was thorough and easy to work with. I highly recommend them.

The team at QCI were informative and professional throughout the entire process. Stephen Delgado's…read moreexpertise even uncovered an issue that I believe should have been discovered during the standard home inspection, but wasn't and Stephen saved me thousands a a result of his thorough inspection that went well beyond what competitors offered at much higher fees.

Imold is a very special company. We were on vacation in California when our neighbor reached out to…read moreinform us that our house was flooded with 1/2 inch of water. After booking tickets to come back a day early, filing the insurance claim, and reaching out to a handful of restoration companies, we were contacted immediately by someone at Imold. Within an hour or so of the flood discovery, we had an assessment appointment booked for the next business day. One other company reached out about 1 1/2 weeks later, and the rest never even got back to me. I was most impressed by the immediacy of the response, and only afterwards found out the identity of the agent that got back to me so quickly. It turned out it was the owner and CEO of the company, Adam Metauro. A day after we came back, Steve Richelson from Imold came out and did an assessment. Within an hour after we agreed to the company's services, a whole team came and started remediation right away. The company's prices were very reasonable, given the quick response, professionalism and diligence of the entire team. They understood the urgency of the situation. In addition to quickly, effectively and courteously fulfilling their mission, they went out of their way to dispose of a giant dresser, as well as my bedframe, even though neither were damaged in the flood and therefore went above and beyond the scope of work. The big bonus for me came when they agreed to my request to dispose of my 150-gallon saltwater aquarium tank, which must have weighed 300-400 pounds. They sent a whole team of 4 people to remove it, and because it still had a lot of wet sand in it, promised to bring more people the next day. I removed the sand that weekend and they were able to successfully remove it the next business day. I was overwhelmed with Imold's dedication to help out the customer, even if it was beyond the stated scope of work. Most companies typically either charge you for the extra service or offload the responsibility to another company, which would have incurred additional time and costs. When a CEO and owner gets involved in every day tasks, most often it is because of need rather than values. Imold is not a one or two person business, it is a medium-sized company, so a CEO or owner in a company that size clearly has enough people to fulfill all responsibilities. For him or her to get involved shows a much higher standard of company mission, customer service and values-based motivation. It was clear that Adam was involved with my account and situation from beginning to end. He was copied on nearly all the emails sent from the team, personally authorized a number of special requests, which included the aquarium (saving me hundreds of dollars), the aforementioned other heavy items, and flexibility on payment terms. Finally, Adam himself stepped up to the plate to fulfill yet another one of my requests, which was for expedited access to all the photos of the damage and remediation work, making an exception to the company protocol that all photos would be released upon project completion. Adam understood that I needed the photos earlier rather than later so as to move the insurance claim process along, so he not only authorized it, he ran the report himself and sent it to me the same day. It was an incredible feat, it made my day and I will be raving about it to my family and my personal and professional network for decades. A company that helps and supports you in a time of need is a very special company indeed. It was clear that Imold's ultimate company mission was to make life, for a customer already experiencing a difficult ordeal, better, easier and happier. Imold is clearly my Best Company for 2026 and a leading candidate for Best Company I have ever hired.

We had an issue with our bamboo flooring lifting in a bedroom. Initially, we thought it was an…read moreinstallation problem, but it turned out to be a moisture issue in the room. We contacted iMold, and from our first call through the entire remediation process, they were outstanding. The team was professional, respectful, and knowledgeable every step of the way. They kept us informed about everything that was being done, communicated clearly about scheduling and when they would be at our home, and thoroughly investigated the source of the problem. They not only identified where the moisture was coming from but also resolved the underlying issue. From the flooring demolition to the drying process and final resolution, their attention to detail and customer service were exceptional. We highly recommend iMold to anyone dealing with moisture, water damage, or flooring-related issues.

I was given the UWRG after calling the plumbing nerds to locate a leak in my main water line…read more Initially they were upfront and nice people. That didn't last long. They tore up a significant section of my front yard, dug some deep holes. They never found the actual leak in the line. When I repeated called them to repair my yard they gave me a run around for a couple weeks the showed up and threw a few bags of dirt and couple pieces of sod on the damaged areas. This did not fix the damages done. There are still big holes in the yard. My waterline is clearly exposed cause their 'fix' has since settled and compacted. I can't run my mower over the are cause of the uneven terrain would damage my mower. I reached out to them again and have been ignored and brush off constantly. The lack of communication is absolutely deplorable. I do not recommend this company to anyone for any reason.

Technician was prompt professional and honest. A valuable…read morecontact to have in hand. He assessed work to be carried out at below unit due to water leak, carried out mold detection very thorough.

Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

very great business! restores and prices are fair! very prompt, great equipment and told us what…read morethey're were doing prior to doing kt

I was in town for only a few days to clean our rental home and get it ready for the next renter. I…read morecalled TST (based on the excellent reviews) late on a Saturday afternoon and the owner answered! He gave me a reasonable quote, set up an appointment within three days, and cleaned the carpets beautifully and quickly. You won't go wrong with TST!