We have been taking my son with autism to Innovative for over 5 years, we love the counselors, we have never had any real issues, just the opposite. However, this past year has been a nightmare. They requested we switch my sons appointments from Mondays to Tuesdays. My son is dependent on his routines, we agreed to keep his feeding and speech on the same day. We started missing appointments here and there. We were told that we have to show for so many appointments in a row because our insurance. I did check on that, it's not true. It's them. The problem was my sons school planned trips and events on Tuesdays. This is when they took us off the schedule and put us on a "flex schedule." This didn't work for many reasons, my work schedule, my sons routine was different every week, it wasn't working out so we hadn't been in for a while. I got a text, a text message, about a balance, which I got at work and forgot about. I did not receive a formal invoice. Not to mention, we have Never had any financial issues with Innovative. We settled all our debts in a timely manner the entire time. They decided to take the entire $230.00 out of our account, without permission or warning. I called, an entire day and Katie was "too busy with the new system" or something to be bothered with this. She did call me back, left a voicemail. I returned the call just minutes after I missed it and "katies busy". This was last week. Its now Wednesday into the next week and we have to understand. We have been in contact with our bank. It's very clear the care they once out into these kids have been lost. We would have had no issue setting up a payment plan, which we have always done, but we received no warning. Just a little text that flew under the radar. I did post this review on their Facebook and wouldn't ya know, it doesn't show up. So here I am to help others. Innovative is Not what they used to be and its sad. read more