During our second visit, while I was speaking with the receptionist, my child was standing next to…read moreme at the front desk. There were business cards displayed on the desk within reach. My child picked up one stack and was simply holding and moving the cards from one hand to another. The receptionist addressed my child in a noticeably rude tone and said, "Put those cards back." I responded that my child had done nothing harmful to the cards. She repeated herself in an even harsher manner and stated that the cards were not meant to be played with and that my child had to put them back. I took the cards and showed that they were not bent, damaged, written on, or torn -- my child had simply been holding them. At that point, one of the doctors joined the conversation. He introduced himself as being in charge of the clinic and spoke in what I considered to be a nasty, aggressive, and disrespectful tone. During the conversation, I told him that this was not an appropriate way to speak to people and that, as a psychologist, he should know how to communicate with people. His response was, "Yes, and as a psychologist, I see what stands in front of me," which I found deeply disrespectful and dehumanizing. Another issue that was brought up during this argument involved a small table in the waiting area. During a previous visit, my child stepped on the lower support piece underneath the table and it broke. At our next visit, the staff mentioned it to me. I apologized, and nothing further was said about it, so I believed the situation had been resolved. However, during this disagreement, the doctor brought it up again and said that we had broken their table. I reminded him that this had already been discussed. Since the table appeared old and the paint was visibly chipped and worn, I offered to replace it with a similar new table that I estimated would cost around $50. However, he stated that I owed him $200 for it. The broken piece was not the table itself but a lower support piece that did not affect its functionality. What surprised me was that an issue I believed had already been resolved was brought back up during an unrelated conflict. He then stated that clients like us were not welcome and asked us to leave the clinic. I told them that we also would not continue visiting a place where staff raise their voices at children and treat families disrespectfully. I asked to cancel all future appointments and prepared to leave. However, the interaction continued. The doctor remained angry, continued raising his voice, and followed us as we were leaving the clinic. At that point, I said that I would leave a review about this clinic because people deserve to know how clients are treated here. His response was that if I did that, he would sue me. I asked what legal grounds there would be for that -- because my child touched business cards that were left openly accessible and were not damaged in any way? In my opinion, a mental health clinic that works with children should demonstrate patience, emotional regulation, and respectful communication. In my experience, the staff's behavior toward my child and toward me was dismissive, confrontational, and inconsistent with the supportive environment I expected from a children's psychological and psychiatric practice. Parents deserve to know about experiences like this before choosing where to seek help for their children.

I absolutely love this facility the lady Aliah at the front desk is so helpful and nice. The…read moretherapists Cynthia and Nuria are the absolute BEST!!

The staff at this place are very rude. I never even met the Dr but got such good reviews on her…read more Whoever is the office manager needs to talk to there staff about how to talk to people professionally.

I found Dr Gomez through online research and having seen so many positive comments from current…read morepatients, I decided to see her. I hadn't had a PCP for a very long time, and I needed to get a thorough check up. Dr Gomez is not only personable, but she took her time with me at first consult and even on my post lab consult, she was thorough in explaining my lab results and her recommendations. It's very hard to find doctors these days which take their time to sit and have a one on one. Glad to have found Dr Gomez and I must commend the staff as well, as they too provide friendly customer care and make you feel at home. Despite the doctor taking her time with patients, the wait time is minimal and scheduled appts are respected.

Came in to see Dr. Alvarez for an annual week visit (as required by my Medicare Advantage insurance…read morecompany). I had to fill out several pages of forms prior to seeing the Doctor. These were forms to be completed by hand (not digital, old school) and then had to be entered manually by the receptionist. I was a new patient and it would have been nice to have completed these forms online, prior to my visit. My appointment was set for 10:00. I did not get in the back for my triage until 10:30 and did not see the Doctor until after 11:00. They do not use a digital scales or blood pressure machines. Medical devices could use some updating. They required me to have an EKG, even though I expressed that I did not want one. They told me they would not bill my insurance and that it was for internal use only and was required by the Doctor. The examining room had rules on the wall and advertising for allergy testing, with two notices to turn your phone off as well as a referral policy. No artwork. The lobby was also decorated with policies on all the walls. Although, they did have lots of brochures for services and magazines on the waiting area. Now for my visit with Dr. Alvarez... the Doctor had a wonderful bedside manner. He was warm and friendly. Dr. Alvarez gave me a thorough exam and gave me some good medical advice. He spent a fair amount of time with me, I did not feel rushed. I would highly recommend Dr. Alvarez to anyone seeking a solid primary care physician.

Doctor is great, front desk staff is the worst I've ever had to deal with. Rude and slow. These…read morepeople have stuck a nerve with how they deal with patients in person and over the phone. When someone is unaware and needs to be educated you do not hang up on them, you correct them. It is common knowledge to say goodbye before ending a call. Just normal manners. Which they have NONE!!! I understand some people have bad days but you don't get a pass to be bad at your job.

Wonderful visit yesterday with Nicole Rasmussen PA. Kind, compassionate and ever so very helpful…read more Thank you for all your professional and excellent care!

I very rarely ever write reviews but after reading some negative reviews below I felt compelled to…read moredo so ! I have been coming to this office for YEARS, And every single time I say the same thing -I am so happy I found this practice . Everyone is amazingly kind , its almost like one big family. It's the same faces for years which is rare with doctors offices . Being a diabetic I have been to many different offices so I notice these things , by far this is my favorite . I have been seeing Jenna for years , I feel so comfortable speaking to her . She is kind and understanding. I saw Brooke Laine once and she was also amazing . The staff is always on point , always so nice and always smiling . Thank you guys for always having a positive attitude , it does not go unnoticed .

The staff it is really rude, I called to schedule an appointment for HRT, and I had to prepaid the…read moreoffice visit at the time of appointment, I never encounter and office doctor asking you to pay for the office visit before you see the doctor, I am not sure if it is even legal, how you will paid for a not rendered service, this office is awful

I've come to see Dr. Fabienne Achille here for my annual check-up 2 years in a row. She's so great…read more& friendly. I feel very comfortable talking to her because she genuinely listens. She talks to me like a peer & not "I'm the doctor-you're the patient-I'm better than you-listen to me" type of attitude. She is really there to take care of me and my concerns, so I will continue with my annuals with her. She's also not the only friendly face. The rest of the staff I encountered there were helpful and just as nice.

Extremely disappointing experience. I went in for a well…read morecheck with Dr. Rundeep Gadh, and from the moment he entered the room, it felt like he was rushing to get me out. There was no empathy, no meaningful conversation, and no effort to listen or understand my concerns. When I tried to bring up an issue I've been experiencing, he dismissed it immediately and referred me elsewhere without even examining me. I left feeling unheard and frustrated. I would not recommend this doctor to anyone and will not be returning to this clinic.

I've gone to this office for many years. Everyone in the office are so nice and helpful.read more

I have been seen Dr. Aguilera for both of my sons for over 6 years and she is amazing. her…read moreprofessionalism, ethics and empathy are outstanding. i cannot recommend her enough. She has helped my family so much and we will be lost without her. Yasmin

me gustaría dejar este comentario por que fue la esperiencia mas desagradable que he tenido en años…read more,no me senti atendida en las dos o tre consultas en persona ,luego de eso me programaron para citas por video llamada lo unico que recibi fueron dos llamadas telefónicas para seguir poniendo mi medicamento y nada mas después de eso decidí cambiar de doctor y siguiron cobrando al seguro y rellenando mis recetas como si me estuvieran consultando no entiendo como pueden hacer esto es algo tan peligroso por que son medicamentos controlados , además debemos exponer esto para que no le ocurra a las demas personas y para que mejoren su atención

There's so many doctors to choose from and I was lucky to find such a professional, well educated…read moreand nice doctor. Her office staff was welcoming upon arrival. They gave me options and explained everything to me. I will definitely continue care with her. I strongly recommend this office!

I have been a patient of Dr. Castellanos for over 14 years now. I actually pick my insurance plan…read morewhenever I have to make changes at work based on whether she is on my list! She is knowledgeable, thorough, and knows her patients well. She goes out of her way to make me feel at ease, empowered, and taken care of.